Majestic Mirage Punta Cana reviews
14244 TripAdvisor reviews
Getting Tipsy While Turning 50
Anthony B (Fleming Island, Florida) on Mar 23, 2024
A group of couples met here at the Majestic Marage to celebrate several 50th birthdays and a few anniversaries. We had an amazing time. It was our first all inclusive that included butler service. Our butler, Amable, was top notch and made our stay fantastic. Anything we needed, he got for us. Had the schedule of events for the day texted to us every morning. He was easily accessible via text message at any time. His services were exceptional and I will request him when we go back, because we will go back. The resort was great as well. The only thing I was not overwhelmed with was the pool. Although it was nice and comfortable, it was a tad small and was near patrons rooms, as their rooms were pool side. Closing at 6 pm was a bit of a downer too, but understandable as they were next to rooms. Activities/entertainment provided on site were enjoyable. The food was very good for the most part. The Italian restaurant was our least favorite and avoidable for our next visit. Drinks were good and easily accessible. I would recommend this place for sure. Again, Amable made our vacation exceptional.
The best resort we’ve ever been to
David J (Borehamwood, United Kingdom) on Mar 23, 2024
Everything was wonderful. From the bedroom to the swim up pool, the beach, the food, the bars. From the moment we arrived we realised that we were somewhere very special. On top of all this the staff were absolutely fantastic - always helpful always happy. Too many to mention, from the swim up bar outside our room in block 7 to the staff in all the restaurants and the beach, and GoMirage who arrange excursions. If one person stood out it was our butler Bolivar who was amazing. Nothing was too much trouble for him and we saw him every day and kept in touch on WhatsApp throughout. We are very much looking forward to going back next year
Great staff, excellent resort and experience
Lyndsay s on Mar 23, 2024
Excellent service! We loved Jonathan, requested him for breakfast at La Rinascita after he was our waiter at the steakhouse for dinner! All the food was great. Continued to go back to Juan at the Draft bar too! He was a lot of fun and made us laugh! We loved the staff.
Majestic Mirage great for the whole family!
X5886IGjeremyb on Mar 22, 2024
First time visit to this resort but will not be the last! Every trip has some pros and cons so lets' break them down. CONS: The only cons of the entire experience were the check in and check out process which were chaotic at best. We arrived at the hotel at about 4 PM and none of us had the rooms we requested. Also, note to all, if you book more than one room the rooms are under the names of the first people you list in those rooms. I assumed since I paid for both rooms that my name would be listed with two rooms. Not the case and there was a fairly significant language barrier with the guy you first encounter checking you in. Was a bit of panic when he told me I only had one room. Took a bit to figure out the other room was under my son's name and he acted annoyed that I didn't know that from the beginning. Not a great first impression. Additionally, we were three families and all of us were booked in family suites and we had all requested 1 king room and one room with 2 queens. One family got two rooms with kings, one family got to sky suites with kings and one family was moved temporarily to a family corner suite which has one king, two murphy beds and a sofa bed. They were moved the next day to two rooms with two queens each. We realize they don't guarantee room requests however, we needed one room with two queens between our families to accommodate some children. We were able to move some kids around between us who to make the four king suites work and they moved the other family the next day but it was chaotic, not communicated well and the family that had to move the next day was only refunded $200 and they were sandwiched in there for a night with the check in girl emphatically saying the room they were in was "an upgrade". Um, no.....no it is not. Check out was also fairly chaotic as well. Now lets move to the Pros, of which there are many. Pros: Food: We did not eat the seafood restaurant for dinner and were not able to get into the French restaurant for dinner, but we ate everywhere else and it was wonderful. Ate the Italian and Steakhouse twice and everyone left quite happy. The buffet was also a big hit with the kids and the two times we had to eat there as adults, we all found something good to eat. I was a little upset that in a weeks long stay they couldn't get us into the French especially since I had contacted the hotel weeks earlier asking for a reservation for our group. Clearly didn't ruin our vacation but it seems like in a weeks long stay you should be able to visit the restaurants that require reservations once. Aside from that, all was wonderful. Great food, great service, great drinks. The martini bar and the wonderful girl making martinis is a must do. Right outside the Italian restaurant. Bars: So many great bars all throughout the resort. I think the bar at the lobby where you check in gets overlooked as there is not a lot of reason to go up to that level once you're checked in but you should! Great menu, and Mr. Ray is a ROCKSTAR!! Eusebio at the main lower level lobby bar was also amazing. We've been to a lot of resorts and what i loved about this place is that their drinks are made from scratch. Fresh fruit, mixers are fresh fruit purees. No machines with pre-made drinks. You order a banana mama (for example) it has a whole fresh banana, strawberries and pineapple it. Drinks are great and there's many places to get them. Rooms: The all suites are great and spacious. No complaints at all. We had a king suite in the family room and our patio faced the outside of the resort which faced the Elegance. Not exactly a beautiful view but a lovely spot to drink coffee in the morning and room to hang out wet swimsuits etc. Loved the extra bathroom in the room and our housekeeping was beautifully done each day. There was only one day where our mini bar didn't get restocked but we texted our butler and he had it fixed within the hour. Bed was very comfortable and there was plenty of pillows. Only thing I found strange was that if you order room service coffee, they do not bring coffee cups. They assume there are cups in your mini bar area which there may be. But there were two days they didn't replace them so we ended up sipping our coffee out of espresso cups! Clearly didn't ruin our vacation or even bother us. Just a heads up, make sure you have cups or ask for them from room service if getting coffee! Butler: Our butler was Alvaro (Jacob Alvarado) and he was wonderful. Very sweet man who was responsive to requests/questions on whatsapp. Arranged our tempanyaki reservations as well massages etc. Gave us the daily rundown of events and arranged for our bags at the end of the stay. He also helped us out when two of our rooms had safes that didn't work and waited outside our room for maintenance to come and fix. Great guy, would be happy to have him again. Beach: Absolutely beautiful beach. Very little seaweed issues while we were there. There are many vendors throughout the day but never any issue with any of them at all. A simple and polite "no thank you" was always received well. Entertainment: In my opinion this was the highlight of our stay. We traveled with children ages 13-21 and the entertainment throughout the day was so fun and kept all of us engaged. At night, they had such fun things going on that we didn't have to split up! We got to have a wonderful time with all of our kids every night and everyone came home saying the same thing. Delvin and Rissa (Reesa?) had so much energy and I cannot even comprehend the hours they work. They are there in the morning getting everyone going playing volleyball and they are at the dance parties at night keeping the excitement level high and everything in between. They are wonderful and I hope they are there if we return. Loved our stay!
Great Service
Departure559031 on Mar 22, 2024
The rooms were clean and well supplied. The service was excellent! Eduardo was our go-to guy for help and he was pleasant and responsive. It was my mother’s birthday and everyone really made it special. The pools and beaches were delightful. The restaurant food and room service food could be better. Overall it was a fantastic trip and we have only fond memories.