Nickelodeon Hotels & Resorts Punta Cana

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 2649 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Mostly great, Beautiful beaches and location

    Reviewed by love2havefunnow(Chicago, Illinois) on Dec 12, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Incredible setting, nice beaches. Big pool area. The entire grounds were maintained really well. The pool area was a great place to hang out as was the water park. Some rooms had a pool right outside of the back door. Every night in the main part of the resort they had performers and it was nice place to hang out with the kids or as a group of adults if the kids had went to bed. The food left something to be desired. It was not bad, but it was nowhere close to five stars. Maybe I was expecting too much and since this is a family oriented resort perhaps I just had too high of expectations for the food to be really good. The staff was very friendly and liked to make sure we had a good time. I will say some in our group were drinking a lot and sometimes it was hard for the staff to keep up but they were always friendly and smiling. We had a great time and it was truly a trip we will all never forget and was a very special time. It is paradise there. Not 5 star but a spectacular time.

    A dream come true

    Reviewed by stephanietC8707GT() on Dec 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    From the moment you enter the resort everything is more than what you expect. They greet you and the kids like royals! The rooms are clean and food is delicious! The waterpark is everything a kid can use to enjoy, the Employees treat you excellent! Totally recommend , miguel is at the waterpark area his service is spectacular! Anyi from the waterpark area makes you feel at home super friendly! Pedro from the luggage’s department always comes as soon as you need him! Food from chef beethoven in the lark department ,is highly recommended

    This resort, it's all about Staff

    Reviewed by 948neginf() on Dec 10, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We stayed at building 4 which was almost in the middle of the resort.close enough to village ( all resturants) and pool/beach. I start with possessives: clean , friendly staff, fun for kids , helpful front desk and smooth check in / check out. The reception had all ready for us upon arrival, they upgraded our room for free. At the check out , gave us late check out since our flight was in the late evening which was very appreciated. Waterpark was great for kids and lifeguards made it so amazing and so much fun ( Louise Angel, Benjamin and Uncle Louie) . My boys were just staying in the waterpark all the time and didn't want to go to pool or beach ( we tried once but was a disappointment). Staff at resturants were awesome ( Felix at Sugarcane, pedro and Carlos M at Zest) they did a great job. Kids entertainment was good ( good for smaller kids), some of the Nick team were making it so special for kids ( Carlos and Yenfri Nick) other than just doing it as a job. Cleaning staff were doing a super great job; rooms and facilities were very clean. Food was ok but not the best. Negatives: very uncomfortable beds. We came back with back pains. Alcohols are all water down and hardly can find a good brand ( not a resort/ place for drinking). Personal Concierge are useless and not helpful. All are requests either not done or done incorrectly. Not a nice beach . It was dirty with lots of plastics and garbage on the shore. We did not have a good experience with kids club. My boys only stayed for 1 hour and didn't want to go back. I would say compare to other resort (to my experience) , this resort is s 4 star not a 5.

    high expectations- just another commercial atraction

    Reviewed by arqbita() on Dec 10, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Nickelodeon Hotels & Resorts Punta Cana is sold as an out of this world experience for the family but I didn't feel this to be like this, for an all-inclusive resort it quite appalling that you have to pay additional if you want to have breakfast with show characters, reserve more than 24 hours in advance in order to access dinner at your preferred restaurant and the transportation inside the hotel can make you wait for a rediculous 20 minutes just to get across a 5 minute walk. not that all is badd, it has a great design and snack bars through-out, but everything seems to be timed and limited, even the slime at the waterpark, is done exactly at 3 pm and if you missed it and wanto get slimed you have to pay as additional service. one very positive part is the bbq party (done only on Saturday nights) its a great setting with lots of great grilled selections. Again, in all, it is a nice resort but it just doesn't live up to the propaganda. next time I would definitely prefer to go to another resort.

    Another fantastic time at Nickelodeon

    Reviewed by adventurebosi(Jersey City, New Jersey) on Dec 09, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I can't recommend this hotel enough. This was our second time here and it was an equally great experience. We were a group of adults and children aged 10, 4 and 1 year. As expected the kids have a great time all day long between the water park, lazy river, pool and all of the activities throughout the day. I can highly recommend the swim up room because as much fun as it is for the children, it gives the adults a break too because you lounging on your deck while they are swimming. There is no other children's place that I look forward going to but I feel here there are enough adult activities that I get to enjoy myself - the swim-up bars, the swim-up room, the great Italian restaurant, the excellent coffee shop that is open all day, the wine bar, the entire village area. The animation staff, especially Chris, is amazing. They are out throughout the day engaging the children in the water park area. This is the second year that my son has interacted with Chris and he just fell in love with her and her energy. This year for the first time we had an issue with our room, we got locked out, and the staff went above and beyond to take care of it. Security was there right away and the staff took care of the issue. The next morning the manager was kind enough to send a gift. I can't wait to go back and I'm hoping my kids never grow out of it because I know I won't!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-4