Sensatori Resort Punta Cana

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 2802 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Birthday holiday

    Reviewed by Brothersgirl(NORTHANTS) on Jan 28, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We booked January as it was to be a holiday for my birthday. I emailed the hotel a few weeks prior to our visit to request an odd numbered room as i wanted morning sun. We booked a Family swim up with partition room. 2 adults and 2 children aged 10 & 8. Arrival: Transfer 45min approx. Glass of sparkly and cold flannels on arrival. Water for kids. Check in quick. Allocated an even room despite my request (they do say they might not be able to honour reqests.) This was January the hotel was not busy. Room: My husband had also emailed hotel before our arrival requesting a birthday banner on door and wine in the room for arrival. Neither were there. We were in room 6110 Family swim up with partion. Lovely room. Sofa bed petfectly suitable for my 2 kids. The swim up got sun on the other side with loungers around 3pm. By about half four we had a little sun on the terrace. As it turned out we went to main pool early and headed back to our swim up 3ish, this actually worked out well in the end. So i was not dissapointed about not having an odd numbered room. On my birthday we left to go on a trip my husband spoke to concierge requesting a banner and wine to be in our room on return, she promised it would be there. On our return from our trip we headed back to our room, no banner nothing. At 4.30 a knock on door for banner fo be put up, no wine. Im not bothered but dont advertise you do thing for special occassions then dont do it for everyone. Its hardly a nice surprise when its done at the end of the day. Main pool/beach: we were able to get sun loungers every day, the pool was never busy. There was waiter service around the pool. The beach had red flags a few days, but we still paddled. The sand was lovely and soft. Food: Sugarcane was lovely for breakfast,lunch and dinner. Great choice with a diff theme each night. Service was good. We ate at the burger place, no reservation needed. Service excellent, we tipped both the waitress and the friendly chef who cooked the burgers in the van. Verdello: Beautiful restaurant. Food ok nothing special. Spacewalker: Lovely gimicky restaurant, kids loved it. Service slow. Food amazing. Zest and lighthouse: ate at both for lunch preffered sugarcane. Coffee shop: Amazing coffee and service. We arrived on Sunday night, booked restaurants Monday morning could not get in any restaurant for wednesday despite telling them it was my birthday! If i wanted to eat after 9pm i may have got a table but we had kids with us so did not want to eat that late. The conceirge in reception was not helpful at trying to accomadate a restaurant for my birthday was very dissapointed. We were able to book restaurants for thu, fri,sat. Entertainment: We sat in the village square most evening listening to the singers and band. Although we did not watch the shows we could here them from our terrace and could clearly hear the songs. Beach party on tuesday, fab food and amosphere. Put the insect repellant on as youll get bitten on the beach at night. Overall a lovely place.

    Great Honeymoon!

    Reviewed by PK_Smith19() on Jan 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great resort, excellent facilities and very clean. Lovely rooms, only downside was that our mini bar wasn't stocked daily however when we phoned there was someone at the room to stock it up within 5 minutes. Great restuarants and brilliant food. We would recommend the private candle lit dinner on the beach food from our chef Luis was amazing and the service from Francis was 5*. Resident musicans are great and we enjoyed the cast jams in vino vino too. We would recommend the Hydrotherapy sessions at the spa too, very relaxing!

    Fresco bar

    Reviewed by mariusbN6805QB() on Jan 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Food and stuff in Fresco bar are amazing! I want to say thank you for Maritza, Raffael and Beethoven ( Shef) they are very nice people, service 5 star and food very delicious. Thank you guys! You are the best in this hotel!

    Amazing staff

    Reviewed by buddingb2020() on Jan 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The staff are really the ones who make this hotel resort a 5***** they are the most nicer people I have ever meet they help you even before you help yourself they take away any problems and give you the most relaxing stay,they all was, especially at the pool bar and the sugarcane restaurant so professional but so real at the same time, always smiling I would highly recommend them, my cleaner who also done our room she was amazing yoikys everything was always spotless without asking.. I'm still here now enjoying my stay with my partner, very lovely place RN 6108 thank you thank you staff Daniella & Ben

    Brilliant Family Holiday

    Reviewed by Colabottle30(Darley Dale, United Kingdom) on Jan 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We came here for a 2week winter break before Christmas with our 2 children (3 & 13 years old). We have been to the carribean quite afew times but never DR as we had always heard bad things but afew people had mentioned this hotel so we thought we'd give it a go. The hotel grounds were beautiful & the beach stunning too, no seaweed etc. The flag was yellow most days but red afew times as well, but if we walked left on the beach we found the water alot calmer & safe for our kids to play in. The kids club is from age 3 here and it was fab, our little boy loved it! However, no teen area etc for our daughter & because we came during term time not many other kids here age & due to bring no hang out area she never got talking with the ones that were there.. so she did end up bored on a evening. Some of the entertainment wasn't really our cup of tea but some acts they brought in were fantastic! The food was amazing! Never a bad meal at any restaurant & one of the best buffet selections we have had before.. we didn't really like the vibe of spacewalker but the food was beautiful. We shared the giant machete burger between all 4 of us & it was so tasty.. I thought it would be bland with it being so big! The Asian was our fave & we visited 3 times. The drinks were good too, not as good as the Sensatori Jamaica where it was all top shelf alcohol but still very good. The staff were brilliant, so friendly & helpful. We visited the waterpark next door which was great fun for the kids & we did the mass sliming too. We also visited Nick Place on an evening to the family BBQ night, it was absolutely brilliant for our toddler watching the show with all his favourite characters! The weather was lovely, we had probably daily showers..sometimes really heavy but we hid under our sun umbrellas for 5mins while it passed over & then it was back to beautiful sunshine again. We don't really re-visit hotels just because there are so many places in the world we want to visit & try out but we would 100% come back here, it is absolutely fantastic for kids. The only slight negatives (but it wouldn't deter me from returning) are that at night after the show there isn't really anywhere to go as a family because Vino Vino becomes adults only. I get they should have an adults area but a family area would be good too. Our toddler slept in his buggy later on & our 13year old daughter is well behaved but we couldn't stay in there and play pool etc because of this rule so it meant we just went back to the rooms. Another little moan was that we received a letter on arrival thanking us for our return karisma visit (visited Jamaica in Jan), we should have got some t shirts & a bottle of bubbly etc but this never arrived, I contacted reception but never got a response. There are so many trips to keep you entertained too, fully recommend the pirate ship for family's, even our teen enjoyed this one as we all swam with sharks & held stingrays.. it was a real fun afternoon out & the guys on the boat were great with the kids. Overall had a great stay, my hubby normally prefers 1 week hols as he gets bored but he didn't want to leave at the end of our 2 week stay.