El Dorado Maroma by Karisma

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 6204 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Third time with Karisma resorts- amazing as usual

    Reviewed by Haley S(Chicago, Illinois) on Jan 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is our third year traveling to Mexico with the Karisma brand- we had our wedding at Azul sensatori (now riviera cancun) last year and we came to El Dorado Maroma this year to celebrate our anniversary. We wanted to try a different resort this time, and the smaller El Dorado boutique hotel seemed perfect for what we were looking for! It was definitely much quieter (especially being adults only). The beach here was beautiful and far less seaweed than at Azul. The crowd was definitely much older (we are 30/31 and felt like the youngest people by far). This meant that a lot of the entertainment was geared toward an older crowd (like 70s/80s night) and some music that was very dated. We did love the reggae band on the beach, although it was sad that barely anyone else was there to watch the full set! We enjoyed Omar and Rafaels enthusiasm and loved the beach volleyball games. We took advantage of the free kayaks on the beach. Andres at Papitos was a great server and remembered us every time we dined there. Daniel from the spa was great and so friendly as was Idel from Lomas travel when he convinced us to rent speed boats (highly recommend!) The cleaning /maid service could have been better (there was always dirty dishes and napkins etc outside of our door that was not taken down once the room was clean). I'd also request more waters daily because we were not left many. Our AC would make weird noises during the night that we asked to be fixed ( it never seemed to be fixed but it was still cold so we were glad it worked). Also, there was no elevator in our building so if you aren't okay with walking up lots of flights of stairs, be sure to request a low floor. We were fine with it and happy with our upgraded honeymoon suite and the amazing view that came with it. Mio Italian restaurant was one of our favorites as were the shrimp tacos from the Mexican restaurant. We loved the mexican fiesta party the resort threw one night and getting to know more vacationers. We had a great trip per usual. The service and food at the Karisma resorts is always amazing. Both Azul and El Dorado are amazing resorts and you can't go wrong with either one! We may try El Dorado Royal next for a different experience. We spent our three full days on the beach (the pools were freezing). We saw some other travelers doors decorated for their anniversary and photos from other travelers with special attention to the reason for their trip- we didn't have any of that which was fine but would have been a nice touch! Looking forward to next year's trip already! Also- we booked through Beach bum vacations (beach bum Amy)- highly recommend for planning trips and getting the best deals and upgrades for free!

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Heaven on earth

    Reviewed by jakeg50(scunthorpe) on Jan 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    returned yesterday from a 14 night break at this most amazing resort . had a swim out suite bust spent most f the time around the main pool area as plenty of sun and beds available . every restaurant on the resort was fantastic for any time of day eating and the mexican fiesta night was utterly superb .. staff extremely attentive and so much fun bar boss ..Edgar , topman Rene,omar,carlos,antonio,ingrid and betty were nothing but fantastic at the bars ricoalberto.alehandro gustavo pedro diego ,afternoon staff brilliant Rafael (my bro from another mom) wendy omar and alex with DJ juan a great entertainments team..and waiters soloman oscar elbar and arturu along with meganne omar chapita and bert are outstanding .. not to forget Tatiana our maid and dennis , david ,elizabeth our concierges who made sure we had all we requested

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Best staff ever!

    Reviewed by addi_gibson(Denver, Colorado) on Jan 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I just went to El Dorado Maroma for our honeymoon, and we were so sad to leave! The resort is small and intimate, and the staff makes you feel apart of the community immediately. We spent our week there playing sand volleyball, learning how to cook different dishes, dancing, and relaxing by the pool and the beach with a drink in our hand. Omar, Rafael, Alex, DJ Juan, and Wendy from the entertainment staff honestly became our friends, and made the trip a blast. They are all incredibly talented. We would come back just to hang out with them again if we could. Also, Omar has rockin’ dance moves! Elizeth and Denny’s were our personal concierge and they were kind, accommodating, and took very good care of us the entire week. If you are looking for a resort that is smaller, intimate, and a sure place to make connections with people from all over, than this is it. We can’t wait to go back.

    Fantastic Vacation Spot

    Reviewed by 0118sethg() on Jan 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The resort is small but in the best way. They pack everything you need into a wonderful oasis. The staff is what makes the difference. Alex, Omar, Rafael, Wendy and DJ Juan make it so fun while you’re there that you never want to leave. They are some of the most talented individuals that can play volleyball, dance, sing, cook, and so much more. They made our trip amazing. The staff at the front desk is also very accommodating and make the entire process a breeze. Dennys and Elizeth were kind and professional every step of the way. Also, the food and drinks here are incredible. They really put in the effort to give gourmet food and experience and it shows. From breakfast to dinner to late night room service they do a wonderful job. The food alone is enough to make you really miss it and ready to come back!

    Relaxing resort

    Reviewed by 918karlp() on Jan 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Very nice. Alex and Rafael are not very good at beach volleyball... We will come back for sure. We loved the night entertainment. Premium drinks. Could work on more beach service. Food is good, A lot of restaurants for a small resort. Great beach.