Hotel Xcaret Mexico

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 5753 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Best Resort ever

    Reviewed by nikr705() on Mar 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Hello, we stayed at Hotel Xcaret from March 10th till March 15th and my friend and i could not believe the beauty and profoundly wonderful people that run this establishment, so friendly, so helpful, the food is absolutely awe inspiring, every resturaunt is fantastic, room service was incredible, we did not stay nearly long enough, the few days we were there we just cruised around the grounds and were just happy “hanging” out at the resort and chilling with our favorite garden swim up bar-bartenders Dani, Martin, and Luis, we cannot wait to come back next year, everything is top notch here, a big thank you to Hotel Xcaret for making our stay extremely memorable. - Nik Rosendahl

    The Hotel Xcaret truly is in a class all by itself and well worth price

    Reviewed by kene923(Regina, Canada) on Mar 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Yes, there is no doubt that this hotel resort is more expensive than most others in Mexico but having said this, in my mind, it is worth every penny spent. We spent two amazing weeks (Feb 2-16) at this resort and we were so very happy that we made the decision to stay at the Hotel Xcaret. The staff are so very warm & welcoming. The food is very top-notch although there could be some more Canadian / American options on the menu, but the quality is very good and tasty. The resort itself is very, very large & beautiful and yet even though it is booked solid you never feel like it is crowded at all. We found the service to be top shelf all throughout the resort. You will not find much of an oceanfront beach at this resort but you will find endless soft fluffy white sand beaches located all throughout the inland ocean river system located in the canyon throughout the resort which provides nice calm waters to play in with excellent beachside service. You have free and complete access to the nine adventure parks but I must warn you when you return to the hotel at the end of the day you will probably be exhausted or at least we sure were. LOL. We would highly recommend seeing the Night show at the Xcaret Park as it is without a doubt the best show in all of Mexico. So would we return to this resort?? Yes, absolutely we will, however, this time we would love to bring our sons and their families with us.

    Welcome home family

    Reviewed by norbertb21(Niagara Falls,) on Mar 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our trip started on March 15 2020 leaving Pearson . The plain was 30% full . When we arrived at the the airport in Cancun a rep from the hotel was waiting with a sign within 20 minutes our shuttle arrived to take us directly to the hotel . The ride was approximately 45 minutes and uneventful. We did our check in and received our bracelets on the bus . Pulling up to the hotel was breath taking . We were quickly taken to the front desk where we completed our check in. At this point I was Abel to meet Antonio Garcia who is a guest service manager who I been communicating with in regards to our reservation. Let me tell you his warm welcoming and his attention to detail was incredible. He took us around the resort to show us the pools and the restaurants . The extra attention was extremely appreciated. We received our room around 3:30 pm . The view was incredible and it was extremely clean . As the week went by we noticed less and less people at the resort however the service never changed . Every single person appeared to do their best to keep the guests happy . The food is excellent the service is incredible. Antonio kept checking in every couple of days to see if we needed anything further . He even surprised my daughter with balloons and a cake for her birthday. I can’t say thank you enough . I highly recommend this resort to families with kids and also adults . This hotel is not a party hotel it’s quiet and relaxing .

    Majestic and totally breathtaking

    Reviewed by sassytoronto(Pickering, Canada) on Mar 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Hotel Xcaret is a 1st class amazing resort. Rooms- Beautifully and uniquely decorated completed with a hammock on the balcony. Rooms are divided into Blocks which are called Casa. Arrival- 45 min drive from Cancun airport. Transportation in a luxurious Xcaret bus where your registration is completed and your Xcaret wrist bands are received. Scenery-Many pools, lagoons, caves, bridges and main beach make this hotel so unique. Restaurants- many restaurants need reservations so it is best to reserve on line before your departure. The Cuevas restaurant is actually in a cave and is a must to see. The Catina Mexican steakhouse and Fusion was excellent. Sunday Brunch-at the Church is a $65 charge which is a must. A quick walk as the church is right on the grounds. Entertainment- The Mexican dinner and show was excellent which also needs reservations. The hotel offers small shows throughout the grounds including parades and authentic performers. Activities-Kayaking and paddle boarding in the lagoon. We also did a river swim where we wore life jackets and swam in the lagoon amongst caves, waterfalls and grottoes. Parks- Parks are free and can reached by boat or bus depending on which park you go to. The Xcaret park is about a 15 min boat ride through the Occidental hotel which is a must to see. No reservations are needed for this one and the boat leaves every 1/2 hour. Be sure to buy the photo package upon your arrival at the 1st park you go to. There are many photos spots including the Hotel itself where you can use your hotel wristband to allow you to have pictures taken. You are given a code and use that code to retrieve your pictures when you get home. The people are so friendly and will do everything to make your stay perfect. The hotel Xcaret is spectacular and the grounds both clean and breathtaking.

    Nice

    Reviewed by Andrew W(Norwich, United Kingdom) on Mar 22, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This is a nice resort in an excellent location, the all inclusive package allows you unlimited access to all the parks in the Xcaret company. We stayed at the resort in the adults only section called the Case Fuego , the room was very nice with a view of the river and waterfall, The room was cleaned twice a day and mini bar stocked each day. There was a rooftop swimming pool and restaurant which was reserved for Casa guests only, great 5 star food in the restaurant , great service and never busy, the pool was nice on the rooftop but with limited sun beds we often went up there and ended coming straight down as all full , not good for all the money we had paid . All the restaurants were ok , we did like the Cave restaurant and went twice , the buffet restaurant was a big let down and i would give it 5 out of 10 at best, pizza station with no pizzas , when they were made just went instantly so a lot of waiting , to be honest a lot of queuing to get some food , not a 5 star experience . The staff are brilliant , cannot do enough for you , our 2 butlers Nidia and Sara were fantastic . The all inclusive package to the parks cannot be bettered , busses to the resorts every 30 mins and all included in the price , we stayed for 13 days and we would of spent about 2000 dollars on admissions if we had of paid . We were approached a couple of times about joining the holiday club but they were not too pushy and left us alone eventually to enjoy our holiday in peace . To sum it all up this was a nice holiday , really enjoyed the parks , the hotel is huge and soon to get even bigger , food apart from Casa restaurant could be a lot better but if you take away the parks package i personally think there are a lot better hotels for a lot less money . Would i go again , No but they do say Never say Never .

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5