Now Jade Riviera Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 12633 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Amazing experience to celebrate my 60th birthday

    Reviewed by bcad0072016(Chicago, Illinois) on Jan 25, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had an amazing time at Now Jade and there where 13 of us and all of us left relaxed. The dining, safety protocol, cleanliness, room, service, entertainment, and food where impeccable! We waited 10 min at most to dine and there’s an option to eat outside. One of the restaurants is closed nightly, but it didn’t bother us and ate at 4 different ones and stood 5 nights. They decorated our preferred ocean view room 6203 for my birthday. Since there where 3 adults the a complimentary extra folding bed was provided. In my view, the preferred or non choice depends on your preference. The service is great either way, since our group stayed in both and the resort is a nice size! The Now Jade entertainment is remarkable. Amara, Hiram, Saul, Christian, Gabo, and Leo had endless energy to keep us entertained. We enjoyed water aerobics, games and contests that made our day fun! At night, they had salsa classes and had amazing shows including a light and fire show! I can’t forget our new friend, Jonathan Manríquez, the front desk Manager; he was extremely accommodating and showed so stellar customer service and courtesy. Jonathan treated us so well, we felt completely relaxed when it was time to leave. My door was decorated with a big birthday banner and received a birthday cake! Working in the travel industry, I can compare to other resorts and you can see that Now Jade trains they’re staff well ave the staff enjoy working there! I will no doubt refer other travelers to NJ. We will definitely return. Thank you Jonathan, entertainment team and entire NJ staff! ??

    Favorite Resort

    Reviewed by alexahey(Chicago, Illinois) on Jan 25, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I keep coming back to Now Jade because of the atmosphere and the people. I continue to be amazed with the service provided. The food quality is great and there are plenty of restaurants to choose from. The resort is clean and they are taking all of the necessary precautions to during the COVID-19 pandemic. The entertainment team continues to be great and always makes sure guests are enjoying their vacation. Saul, Geovanni, Hiram, Leo, Amara, and Gabo all made the trip enjoyable. As always, I would recommend this resort to anyone.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    GREAT PLACE!

    Reviewed by 145nikolem() on Jan 25, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Just got back from our 8 day stay at the Now Jade Riviera Cancun. The resort was extremely clean and very well sanitized. We made new friends (staff and guests). While the resort was clean & the staff fantastic, the rooms took a bit of getting used to with the whole covid guidelines. As far as who you should see, Francisco at the Lobby bar, Hiram, the Entertainment guy and most of all, Maureen who's with UVC were the three standout individuals who made our trip wonderful!

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-4

    Fantastic

    Reviewed by F4633AHjakeh() on Jan 25, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Beautiful amenities and fantastic staff. Hiram, Saul, Francisco and Amarra were the most friendly people ever. The service was outstanding and genuine.. Really enjoyed our trip. Sad to be leaving our new friends.

    Vow Renewal

    Reviewed by 347shannonw(Elkhart, Indiana) on Jan 24, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Hello everyone sorry for the delay we were here from 1/6/2021-1/13/2021 for our renewal. We had many options for this trip but Now Jade got back to us quickly for the ceremony questions I had prior to booking (thank you Emmanuel Munoz) so we booked with them. We used southwest and booked flights too (we love Southwest). Carlos from the spa helped set up all my services a month in advance and Emmanuel helped me to plan everything. I got a free!! Yes free!!! Beautiful ceremony that normally cost $1000 simply for staying in a specific room category (preferred suite) which I was going to stay in regardless. We were actually upgraded to the Governors suite when it became available the next day. Thank you Johnathan (front desk manager). He was amazing!!! We had a few hiccups but he took care of everything for us! The rooms were clean and spacious and the Governors suite amazing!!!!! Let me say it again!!! Amazing!!! Staff is excellent! Juan our waiter was excellent!!! Well everyone was! Food was delicious!!! Our chef at the hibachi grill was so fantastic! He made our last evening there fun and memorable. Definitely eat at all the restaurants and enjoy room service. Bring $ to tip. Use the spa the services were well priced and sooo relaxing!!! Ask for Jade for makeup and hair she rocks! Last but never least thank you Ms Irena my wedding coordinator! Without you things may not have gone smooth at all you made my wedding vow renewal ceremony the best! We travel often and everywhere and I loved the staff, cleanliness and Covid procedures of this resort. It’s just the right size with plenty to do and see. Planning excursions is easy and I love that they are in the lobby. The bad...the VIP SERVICES timeshare ppl. Karen you should be ashamed of yourself for not letting us know it was a timeshare presentation. We have been to many but you presented it as a 10 year celebration and offered the gifts “with no obligation” as if we literally didn’t even have to show up. Because of your promises and omissions my hair was ruined before my wedding. Alejandro her manager is no better. I complained to him and had proof of her negligence yet instead of caring he showed up 15 minutes late to our meeting the next day as if I hadn’t already spent a lot of my time wasted with their lies. ON MY WEDDING DAY!!! During the presentation they had several people try to convince me to buy and then “corporate” came out and I explained it all AGAIN they offered me to go to a xoetry resort for the rest of my stay if I bought their timeshare. I explained from day 1 we already had a timeshare but they didn’t care. They were ruthless uncaring and inconsiderate. I did not buy into their program because from the moment I got there they showed me they did not value my time. My express check in with Karen took 1.5 hours. Her mistake cost me an hour and a half in the salon and the cost of the hair. I was never reimbursed by them (this is not the resorts fault). Alejandro came late for the presentation and then their 90 minutes (she didn’t bother to tell us about took 2 hours plus). Once we didn’t buy we were treated like we didn’t matter (because we didn’t). On another note definitely do the book tour with Hiram!!! Loved him! You get to go into Puerto Morales (for free lol). Check out the town and buy goodies!!! It’s a great way to spend a few hours. We also did the Mayan Jungle tour where we drove our own speedboats so worth every Penney (and it was only $70pp transfers and lunch included). Buy the photos they are only $46 for all of them!!! The free shopping trip to Playa Del Carmen was nice (buy something cheap and move on lol). Watch out for the tequila shop wayyy cheaper in Playa Del Carmen. Also if you want gifts get them in Playa Del Carmen at the large shop down by Senor Frogs best pricing ever!!!! The photographers stationed at Now Jade are amazing and we loved the fact Emmanuel and Ernesto worked with us. Our photos were great despite the weather conditions. We love our photo book! Thank you Now Jade for the amazing experience we will be back! (Book readers over near the adults only pool preferred side by the beach bathrooms there is a bookshelf!!!!)