Paradisus Playa del Carmen La Esmeralda

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    6. Paradisus Playa del Carmen La Esmeralda review

    What to expect (based on 10862 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Returning for the 10th time!

    Reviewed by Sheralin P(Newington, Connecticut) on Oct 22, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Excellent service from truly genuine people that want to make your experience wonderful and memorable. 10th time here. Excellent, clean and friendly! Truly genuine people that want to make your experience wonderful and memorable. We are a family of 4 with 2 children ages 6 and 2. We highly recommend a swim up as long as you have children who are strong swimmers. We have also booked family concierge and the heated pool is nice if you have children and are traveling January through March. I can not SAY ENOUGH about the ladies in the baby club. Yessina, Irina are wonderful! They remember my daughters every time we come back. The kids club is amazing as well. When we are at the kids pool and see the staff and kids from the kids club visit they are always engaging and at the same time keeping them safe. Big THANK YOU to Chef Enrique!!! I have some dietary restriction. He made it happen and the staff made sure I had what I needed for lunch by the pool to make my stay enjoyable. All the food from room service was great, not dry. 1 or 2 times it took longer than expected but that's understandable during some of the busier times we visited but still the food was hot and excellent. With all this being said my recommendations are... Book your dinners ASAP. Take advantage of the daycare! Drop your children for a few hours and visit the adult side for a few hours!! Ask Marcos (bartender with a friendly smile) for the "Marcos margarita" we will see you soon, my friend!!

    Breakfast served with a sales pitch

    Reviewed by Alexandra C() on Oct 21, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The regular price resort let’s you into one pool. The “Royal Service” is for the higher priced people and they have their own restaurants, pool, and areas that basic service packages aren’t allowed into. One pool and one pool bar are great but for such a big place, I feel like they could have opened more more of the pools to the regular folk. You’re kind of stuck at the pool the whole time since the seaweed takes over all of the Playa beaches! You pay for everything. You want the good coffee, a nice cabana, better tequila, room service? You pay... You’re sold at every corner. Literally, you turn around and they’re selling you tequila tasting, the spa, their time share program, etc. The DJ at the pool party was handing out coupons for a club in town. The Guacamole was Holly Guacamole brand. One buffet for breakfast and lunch, then options for dinner. Food was sub par... Not many events for adults such as movie, dancing or cooking. Lots of stuff to cater to kids. 1 bar area only at night to hang out. We sat through the time share and got 2 free massages. Then, when booking the massage, they gave me the wrong time so by the time we got there we were rushed through a 30 minute soft massage.

    Amazing family vacation

    Reviewed by RuthnJared(Keller, TX) on Oct 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had the best time at Paradisus La Esmeralda. Our butler, Oscar Rangel, was amazing. He rearranged dinner reservations for us when one of our excursions ran a little late. Made our kids feel so special with the bubble baths and fish food and all the goodies he brought for them. My mother in law's birthday was so great. Oscar had balloons, roses, champagne, and cake delivered as a surprise for her and it really made her day. The resort is beautiful but please watch out for wet floors. They get very slippery when it rains. The buffet was delicious! I miss the fried plantains. The hibachi restaurant was hands down our favorite. Our kids loved it! We also took advantage of the free photo session and ended up purchasing a photo package because they turned out so beautiful. Our vacation was pretty spectacular. We hope to be back next year and hope Oscar will be our butler again.

    Another great trip to La Esmarelda

    Reviewed by V6357CLpatrickw() on Oct 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is our third- yes third trip to Paradisus La Esmarelda over the past 4 years. It’s just too easy to have a great time with kids there. This time we brought along two other families. The food was even better than previous visits. Kids club will not disappoint (ours are currently 7 and 10). Clara in the kids club will make you feel wonderful with leaving them in their care. Our family concierge was Hector this stay, and he was fantastic at every turn. If we go again, we will absolutely request him. I especially wanted to mention Demetrio from the Olio restaurant and the family concierge pool area. My entire family fondly remember him from previous stays, and this stay was no exception. He went above and beyond every day we were there for us and the other two families we travelled with.

    Amazing Vacation

    Reviewed by Devilsdlg(Roswell, Georgia) on Oct 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Went to the Paradisus La Esmeralda in October with the whole family. We stayed in the Family Concierge and had an amazing time. Our butler, Alberto Palacios, went above and beyond to make sure everything was taken care of. He worked with my wife to make sure my birthday was extra special while at the resort. The food is fantastic and the resort is very clean. Don’t miss the tequila bar, Blue Agave. The bartenders there are amazing. Always create amazing drinks to whatever you are in the mood for. We also enjoyed the spa and it’s fantastic. You can’t go wrong with the resort. Everything is top class. Upgrading to Family Concierge is totally worth it. Ask for Alberto and he’ll make your vacation extra special!!