Overview
Sandos Caracol Eco Resort is an All Inclusive hotel with a stunning jungle setting surrounded by mangroves and natural lagoons in Playa del Carmen. Offering an impressive array of restaurants and bars, a fun water park with 29 water slides for kids and adults, a fabulous kids club, more than 40 eco-activities, and a beautiful white sand beach, plus accommodations for up to five people, it is ideal for a relaxing family vacation.
Exchange privileges between Sandos Caracol Eco Resort and Sandos Playacar Beach Resort. Guests of either property have access to the services and amenities of both properties. Limited day passes are available, day passes must be booked in advance, a la carte restaurants are not included in exchange, transportation between properties is not included. Additional restrictions apply, please contact hotel front desk for full details.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
955
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Bathroom with shower only
- Ceiling fan
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- 2 double beds, or 1 king bed
- No more than 4 guests in the room
- 2 double beds, or 1 king bed
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Climate control
- Mini-bar
- Wifi, Premium liqueur bottles and 24 hour room service.
- Hot and Cold purified water dispenser and Solar system to heat water to avoid using natural gas.
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- 1 king bed, or 2 double beds
- Garden, Pool or Jungle View
- No more than 2 guests in the room
- 1 king bed, or 2 double beds
- Garden, Pool or Jungle View
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Bathroom with shower only
- Ceiling fan
- 24 hour room service
- Wi-Fi
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
Select Club Adults Only 18+ guests are entitled to the following upgraded services:
- Bathroom with shower, hair dryer, VIP amenities and vanity mirror
- Bathrobes
- Air conditioning
- Ceiling fan
- Cable color TV
- Clock radio with alarm
- Telephone
- Coffee machine
- Iron and ironing board
- Minibar with mineral water, fruit juices, fruit juices and beer (restocked every day)
- Safe
This private area allows maximum seclusion from the rest of the hotel and offers:
- Reception area exclusively for Select Club adults only guests
- Small business center
- Private concierge
- Adult only area bracelets
- Its own private pool allowing you to enjoy the quiet surroundings, ideal for working on that perfect tan in a serene environment
- An exclusive à la carte restaurant for breakfast and lunch with luscious gourmet dishes that cater to the most discriminating palates.
Adults Only Ocean Front Club House:
The exclusive Adults Only Ocean Front Club House allows you to enjoy and relax in an adults-only atmosphere, providing peace and quiet for maximum relaxation. The club house includes the following features:
- Private concierge to make sure everything is perfect for your enjoyment
- Towel service
- Showers
- Premium liquor bar and gourmet canapés
- Book selection with reading area
- Living room with TV’s
- Billiard tables
The beach area provides you with:
- Hammocks
- Lounge chairs
- Beach beds
- Private cabanas for optimum beach time
- Waiter service that is no more than a wave away to assure you don’t have to leave your relaxing oasis on the beach for refreshments
- 1 king bed, and 1 sofa bed
- Garden, Pool or Jungle View
- No more than 2 guests in the room
- 1 king bed, and 1 sofa bed
- Garden, Pool or Jungle View
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Jetted tub
- 24 hour room service
- Wi-Fi
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
Select Club Adults Only 18+ guests are entitled to the following upgraded services:
- Bathroom with shower, hair dryer, VIP amenities and vanity mirror
- Bathrobes
- Air conditioning
- Ceiling fan
- Cable color TV
- Clock radio with alarm
- Telephone
- Coffee machine
- Iron and ironing board
- Minibar with mineral water, fruit juices and beer (restocked every day)
- Safe
This private area allows maximum seclusion from the rest of the hotel and offers:
- Reception area exclusively for Select Club adults only guests
- Private concierge
- Adult only area bracelets
- Its own private pool allowing you to enjoy the quiet surroundings, ideal for working on that perfect tan in a serene environment
- An exclusive à la carte restaurant for breakfast, lunch, and dinner with luscious gourmet dishes that cater to the most discriminating palates and for dinner.
Adults Only Ocean Front Club House:
The exclusive Adults Only Ocean Front Club House allows you to enjoy and relax in an adults-only atmosphere, providing peace and quiet for maximum relaxation. The club house includes the following features:
- Private concierge to make sure everything is perfect for your enjoyment
- Towel service
- Showers
- Premium liqueur bar and gourmet canapés
- Book selection with reading area
- Living room with TV’s
- Billiard tables
The beach area provides you with:
- Hammocks
- Lounge chairs
- Beach beds
- Private cabanas for optimum beach time
- Waiter service that is no more than a wave away to assure you don’t have to leave your relaxing oasis on the beach for refreshments
- 1 king bed, and 1 bunk bed
- No more than 4 guests in the room
- 1 king bed, and 1 bunk bed
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- 24 hour room service
- Wi-Fi
- Purified water dispenser
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- 1 king bed, and 1 bunk bed
- No more than 5 guests in the room
- 1 king bed, and 1 bunk bed
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 5 guests in the room
- Balcony
- Bathroom with shower only
- 24 hour room service
- WI-Fi, Purified water dispenser
- Kid’s plunge pool on the balcony, 2 showers, and 2 water closets.
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- 1 king bed, and 1 bunk bed
- No more than 5 guests in the room
- 1 king bed, and 1 bunk bed
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 5 guests in the room
- Balcony
- Bathroom with shower only
- 24 hour room service
- 2 showers, and 2 water closets
- WI-Fi, Purified water dispenser
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- 1 king bed, and 1 sofa bed
- Pool view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed
- Pool view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Wifi, Premium liqueur bottles and 24 hour room service.
- Hot and Cold purified water dispenser and Solar system to heat water to avoid using natural gas.
- A/C
- Alarm clock
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
Amenities
Beach
Select Club Beach Section
Pool
Bee Child Sculpture
Bee Child Sculpture
Jungle Venue ($)
Salvia Restaurant
El Tempo
Riviera Restaurant
Santo Taco food truck
Waterslides
Activities
Spa
Wedding Facilities
Location
Reviews
You are paying too much to stay here
Michael K (Ontario, Canada) on Apr 10, 2024
This is our second time at Sandos Caracol Eco Resort. They still have the hounds at Guest Services trying to lure unsuspecting vacationers into becoming members of their time share program. If at all cost, avoid interaction with the folks at Guest Services. This way, you will not be lured into their program. If however, you have lots of time and money, then feel free to check it out. Upon arrival we discovered the party in front of us did not have the suite they had paid for and reserved. For some reason they were being given a suite at a lower level, but still having to pay for the suite at the higher level. During our week stay, we discovered other people as well had paid for and reserved suites but ended up staying at a suite at a lower level. You should be getting what you paid for, so not certain why that was the case for those several different groups. The dinner reservation system is accessed using an app on your phone. The "fun" part is, the reservation system is reset at midnight, so it means you have to be up at that time to try to make a dinner reservation. That is not a viable manner to reserve a dinner, but that is their system. Good luck in trying to make a reservation when the resort is at capacity and lots of other people are attempting to make dinner reservations at the same time you are. That is if you are still awake at midnight to even try. We were able to reserve dinner at the Mediterranean restaurant, near the beach. Excellent scenery, but lacklustre food. So in future maybe avoid this restaurant. Food at the Italian restaurant was really good with a mix of menu items and buffet. Breakfast was also served there. We were impressed by this restaurant and would recommend in the future. We also ate at the Teppanyaki restaurant. The food was excellent as well as the presentation each chef was performing for his/her group of guests. Also highly recommended. We knew people who ate at the Steak and Seafood restaurant in the Royal Elite area - they commented the food was really good there. We tried reserving, but with the online system, it was impossible to do and at times my phone lagged due to lots of other people trying to connect at the same time. The International buffet had long lineups for breakfast at the omelete station. However there was a good variety of food at breakfast, lunch and dinner. Breakfast buffet at the Mexican restaurant was lacklustre. My brother tried the beef - he needed a hacksaw to cut through it. Lots of wildlife are on the resort, but the animal reserve area no longer exists - before there was an area with deer, monkeys etc. which has disappeared, and somewhat disappointing. The entertainment shows we watched were really well done. The staff at all the restaurants work extremely hard, as well as those who did the housekeeping. For us, the biggest problem we saw was with the dinner reservation system, unattentive staff at check in, which for us took almost two hours. At one point we saw the check in line get close to the driveway used by vehicles to pick up and drop off vacationers. Guest Services are there only for the time share so if you have a problem, try to solve it on your own. You can find better resorts at a lower cost, and you just might end up staying in the suite that you actually paid for.
If you love wildlife and nature this is the hotel for you
cnmatkinson (York, United Kingdom) on Apr 10, 2024
We loved the hotel and definitely want to return in future. One of the best things about the hotel is all the wildlife. There are lots of monkeys, coatis, raccoons, iguanas, turtles to name just a few. There were monkeys right outside our room on 2 days. The cenote is beautiful. I saw a turtle whilst swimming in the cenote then three monkeys came to the side, a magical unique experience. We really enjoyed the Jade river and photo safari. Also all the staff are really friendly and hardworking. It was our daughter’s 9th birthday whilst we were there and I spoke to concierge and they put up balloons and banners in our room and gave her a cuddly toy as a gift which she loved. The beach is quite rocky so we took a taxi to the sister hotel Sandos Playacar twice and the beach there is stunning. They also had 9 hole mini golf there which we enjoyed, it would be good if they could do mini golf at caracol too. We managed to eat at all the different restaurants but it was annoying having to wake up at midnight to book restaurants on the app. It would be better if they changed the booking time on the app to maybe 10pm rather than midnight. We liked Riviera, the Japanese and Brazilian restaurants the best. The turkey wrapped in bacon and the pineapple in the Brazilian were delicious, the duck and steak in Riviera was excellent and the food and entertainment in the Japanese were great. We were disappointed with Los lirios. We got chicken with saffron risotto and the risotto was just a tablespoon which did not taste of saffron and had a texture like it had been made the day before then microwaved. We enjoyed the buffet especially the omelettes at breakfast and our daughters loved the pizza. The Mexican buffet was good but involved a long queue to get in, then more queuing to get food inside. We loved Santo Taco and went 3 times but they only do certain ones each day and I was disappointed not to get to try the sweet potato one. We all got upset stomachs at various times during the holiday unfortunately. It could have just been the heat/ overindulging compared to back home though. We preferred the quieter, shadier tortuga pool to the louder main pool. On a few occasions though some inconsiderate people brought their own loud speakers to play music, one time a group of men started playing loud rap music. I think the staff should have asked them to turn this off and go to the main pool. The aqua park had a great selection of water slides, our daughters loved it. The evening shows were all really good, we especially liked Michael Jackson, the 80’s show and the Cenote show. The Fire show was good but we couldn’t see very well as our view was blocked by all the people sat on tables eating dinner which spoiled it for us and everyone else not sat at the tables. They did some special events for Easter and our daughters loved doing the piñata. There is a good selection of drinks but a lot of the cocktails tasted watered down at the pool bars. Also check in was ridiculously slow, they need to sort that out. But overall we would definitely recommend this hotel. PS watch out for the coatis. We’d seen them take food from unattended plates from around the pool, but on one occasion one of them came and stole my daughter’s hotdog right out of her hand!
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