Sandos Playacar Beach Resort

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 20998 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Cancun

    Reviewed by Acorrea24() on Jan 17, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Taylor and Raul were so friendly and nice to my family and I. The hotel overall has amazing service and definitely a place to stay at! Very clean service and hospitality, they always made sure we were okay with everything and didn’t keep us unattended. The hotel is stupendous and the covid-19 regulations are kept in place. Everyone is safe and maintaining a healthy and safe environment.

    Perfect Trip

    Reviewed by MNDiver1981(Erhard, Minnesota) on Jan 16, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The stay was excellent. Food was above average even at the buffet. There were not a lot of people there do to COVID but the reset was mainly open. A couple closed bars and a couple ala carte restaurants sharing space every other night. Over all highly pleased. Shout out to Shenia Arenas for keeping the pool deck straightened up. People destroyed it during the day but she had it looking great for the next day. She was also super helpful in showing me where a room was that I was looking for. Thanks again. Will definitely go back soon.

    The French Restaurant

    Reviewed by NathyYuli() on Jan 16, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We enjoyed our dinner big time service, Flavor atmosphere was pleasant the whole resort overall it's amazing big, clean nice vegetation unfortunately because of the pandemic a lot of activities and services have been discontinued nothing to do at night unless you go out of the premises.

    Bar Avenue

    Reviewed by mattc382() on Jan 15, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Jose and Miriam were rockstars! They made the Bar Avenue the best bar on the resort! Always friendly and happy to see us. Always knowing our drinks and names! Definitely appreciate the time we had with them!

    Water Parknand Beach were great

    Reviewed by MabelFelipe0110() on Jan 15, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We had a two days stay. Upon checking in we were told Our room was upgraded to the Family Haciendas. The room had a patio and pool shared by other rooms (about 8 rooms) in the same complex. The rooms are nice but there where areas that were overlooked and not cleaned as good. I understand this is a big hotel but during this time rooms should be immaculate. We found a dead roach (which is okay because there are lots of trees ect). The curtains in the picture clearly needed to be changed. Is easy to hear outside noise and neighbors. We were woken up by folks which were leaving in the middle of the night. The food at the buffet was okay. Was a little uncomfortable eating at a buffet being that everyone touches the utensils to serve themselves. We tried the Argentinian and Mexican restaurants. Both were good. Overall the customer service at the hotel is good. The trolley driver (forgot his name, young Dominican male) was very kind and helpful explaining the hotel.