San Juan Marriott Resort & Stellaris Casino

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 7750 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    HORRIBLE

    Reviewed by bpmelton() on Oct 26, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    My husband and I ended up staying here for our honeymoon (thanks COVID) and the experience was terrible. This felt like a high school spring break trip to Myrtle Beach. There were several guests smoking marijuana by the pool and the hotel did not do anything about it after we brought it to their attention. Don’t waste your time or money at this Marriott. We won’t be back.

    Beautiful Property & Top Notch Service

    Reviewed by Mazzsteve() on Oct 13, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Stayed this past weekend - Hotel has an incredible beach and excellent location in the city. Jose checked us in at the front desk and the service and experience was seemless. We arrived at 11:30am and allowed for an early check in with no questions asked. Thank you! In addition, we needed a late check out and they allowed for a 1pm check out. Super accommodating staff and experience overall. The hotel provided a complimentary drink during our stay and took many precautions to ensure our safety. Temperature checks at entry and regular cleaning crews were evident throughout the resort. Drinks were overpriced at the hotel bar - we paid $17 for a frozen mojito so I wouldn’t recommend hanging there. Keep up the great work - thank you!

    COUSINS WEEKEND GETAWAY 2020

    Reviewed by Nicole43Star(Mays Landing, New Jersey) on Oct 10, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Me and my cousin stayed at this beautiful resort. From the time we checked in Karlin was soooo nice and accommodating. Every time we walked pass the desk, he addressed me by name and asked was there anything he can do for us. The hotel is in a convenient location. Restaurants as soon as you walk out the door. Starbucks for your morning coffee. CVS on the corner. I loved being situated right on the beach. Was out there every morning. The hotel was clean and upon entering,they did temp checks. My room was oceanfront. Sitting on the balcony watching the pool area and beach was so relaxing. You could just stay there all day. Maid service didn't clean the rooms daily due to covid but I like that they still knocked to see if you needed anything. Along with keeping the closet down the hall opened for you to retrieve towels, cloths,etc if need be. I will def be returning..

    Doing its best

    Reviewed by Lestat1973(San Francisco, California) on Sep 08, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Have stayed here multiple times. These are not usual times. Puerto Rico is essentially closed for tourist business, same as Hawaii. I had to go for a family emergency, but I knew this would not be the usual leisure stay. For starters the hotel has open only the top 3 floors, it’s pretty empty. At no point had to wait more than a few seconds for an elevator. There is no room service, coffee machine in the room was not there, imagine due to COVID precautions. There is no daily room service, I believe it’s only 2x week, but did get my towels changed daily on the 3 days I was there, not a biggie for me I can make my own bed if I chose to. The restaurants are not open, neither is the pool or pool bar. The lobby bar is open until 7pm, after that they can’t serve alcohol due to governors executive order, also applies all day Sunday. Had no problems eating at restaurants in front of the hotel, also Starbucks was open and small cafe in hotel lobby was open. Beach is open but you have to wear a mask at all times, it’s hot believe me, and you can only be there if exercising or walking, cant just sit, lay at the beach nor take a swim. Police is constantly patrolling back and forth and they enforce the rule. There were very very few people walking at the beach. The views from the room are great though, AC worked well, bathroom big enough. This time couldn’t stay at a corner room as usually do since made reservation day before. Was staying at airport hotel due to late arrival but decided to change it. Will review that disaster later. The receptionist, couldn’t catch his name, was extremely helpful when I arrived at about 9am, my room was ready and he was very thorough in explaining what was open and what not, the whole process from getting there to get a key took less than 5 mins. Parking also a breeze, barely any cars. Overall if you have to go to PR it’s still a great place to stay.

    Smelly, crowds, Bad service and communication.

    Reviewed by S918Q() on Jul 21, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Marriot is a big hotel of 500 rooms, lets start with the long line of people waiting for the elevators because only two elevator work. In weekends, the hotel resort is full of local people because of the 35$ pass/day. Crowded place because of the unlimited number who buy day pass in resort. You will smell marijuana everywhere. The pool is very shallow, not even 4 feet. Moreover, On there website, all the amenities were listed as available with the hours, and 6 restaurants when there is only two of them with limited menu. We have been told by the reception that the spa and gym will be open on 15 July. Thereby we made our reservation on this place, but they were not honest about it. I wish they told us ahead that they don’t know for sure when it is gonna open because of Covid. Although they directed us to go the spa next street, I really don’t understand why other places open in San Juan but not the Marriott . For the beach, they take out the chairs you set On after 6 PM. Which it is not convenient especially in Breezy days in Puerto rico. Also, they have told us that the Bar is opened until 10 Pm every night, but were shocked when it was closed at 8:20 pm. after asking why, we found out that the bartender leave if there is no customers, it is very sad for big place like the Marriott to be inconsistent in hours and services. Plus when the bar was open, they can not make some cocktails because their bars are not fully stuck. Same thing with their restaurant, there is only 3 choices for breakfast And two for dinner/launch. One day we went to order pizza, but they had to go and get dough from outside shop. After giving us the room key we were surprised that the room was hot, no coffee machine, no microwave in all rooms. Then we told them and they changed the room but the other room’s TV does not work. Again, we talked to them 3 times and finally they change it to another Tv that has not set up to any channels. Called them 3 times to get clean towels and waited two days for that We paid 355$/night for a week, we had 500$ credit in the hotel to be spent, with the limited menu and bar and closed spa and Gym we were not able to spend all of it. It worth mentioning than it can not be used for some service such as laundry. they told us we can use it for later but after checking out I tried to by some pastry from them they said that they can not because I check out, then I asked them if I check in now will I be able to use my credit? They said NO. I am very disappointed with how the mislead me in my vacation, I did not like how they communicate, they use Covid 19 as excuse for the bad service. Worst vacation ever!

    Individual ratings:

    Service

    Service-1

    Value

    Value-1