Sandals Regency La Toc Golf Resort & Spa

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 8691 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Birthday Surprise

    Reviewed by Bitterhearts1989(Bronx, New York) on Sep 17, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I booked this surprise trip for my boyfriend’s birthday. We had a junior suite Oceanview concierge with soaking tub. He loved the clean room and the bed was comfy. The view was ok but the main building blocking a full oceanview provided more privacy so that was a good trade off. We ate at La Toc twice and enjoyed lobster at The Pavillion. The staff was always pleasant. I was a bit disappointed in the lack of details such as we ordered pizza and it never came and we sat there over an hour. I ordered fries with my jerk chicken and was given rice and vegetables. I ate it rather than send it back. The jerk chicken was good. We didn’t get a paper under the door as indicated to inform us of check-out time and we attempted to call the night before and was told that we would receive a call around 7:00 am and that call never came so I went down in the pouring rain around 8:00am to get info. None of these mishaps ended the world but it makes you think about what you pay for. I accomplished my goal of having a relaxing short vacation to celebrate my loved one’s birthday. We enjoyed a day off property on a private island tour. Met lovely people on the resort and loved the hardworking staff.

    Great day exploring Saint Lucia

    Reviewed by kevndawn1(Portsmouth, United Kingdom) on Sep 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We were initially apprehensive about this trip because we were worried about walking (husbands knees) and me not keen on swimming in deep waters. Wow this was a brilliant day. Thanks so much to the “Lion” and the “Captain” for a wonderful day out and being so informative about the island. We were well looked after - had a lovely lunch and all the activities were fantastic. Little bit of Rum punch (drink as much as you wanted - no pressure - other drinks were available) on the way back got our group singing and dancing. Thank you Joe knows for our special holiday memories ??

    Anniversary Trip to Sandals Regency LaToc

    Reviewed by Travel243826() on Sep 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This trip was amazing??The resort is beautiful, the restaurants are amazing and the staff was exceptional. We booked a butler suite with Levester, Lola and Delina. We could not have asked for better service. Our every whim was granted. They were very attentive and made this trip a perfect 40th anniversary getaway. We will be back??

    Birthday Vacation

    Reviewed by mimigaeta(Merrick, New York) on Sep 15, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We stayed at the area called the Bluff Room. The room was a little small but view made up for it. There are no balcony’s which was disappointing. The mattress need a upgrade, every time you rolled over you felt and heard a spring moving under you. Air Conditioning was not great and filters were very dirty. Food was just ok except for LaToc. Drinks felt watered down and not having one type of American beer was another big disappointment. Service was Great, pool and beach areas were great. Resort staff were 5 star and very helpful. We would go back to a Sandals.

    Fantastic hotel but room to improve!

    Reviewed by Tinkerbel63() on Sep 15, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    My husband and I have just returned from a ten night stay at this hotel and really loved it. We were celebrating our 30th Wedding Anniversary and overall the holiday was everything we wanted. This said, we did encounter an issue that we want to share to present an honest review of the resort. We were booked into the Emerald Honeymoon Hideaway Grande Luxe room and on arrival asked the reception staff for information about an upgrade of room as we would have liked a room with an ocean view, which we were willing to pay the extra for. We were told to come back the next day, which we did and were told that they still had no information for us. Again we were told to come back the following day, again we did, to be told again that they still did not have any information for us. My husband got very frustrated at this point as the individual on the desk was extremely abrupt and unhelpful. He told her that this was the third day that we had been palmed off! Begrudgingly, she went into the back office and came out to tell us that there might be a pool view available on the Sunday. We declined this option as the pool area is quite noisy and it was too little too late, but thanked her for finally producing the information for us. Later that day we were approached by The Director of Guest Services who asked how we were finding the hotel and staff. We expressed our concerns about the lack of communication and unhelpful manner of this particular member of the reception staff and he agreed that this had not been acceptable. He asked if we were celebrating anything in particular and we told him that we were celebrating our 30th Wedding Anniversary. He proposed that as a gesture of "good will" he would book us into the La Toc restaurant a couple of days later. Bearing in mind that our holiday was fully inclusive and we did not pay for the food, we thought that there would be at least a complementary bottle of wine to apologise for the inconvenience that we had encountered, but no there was nothing. We could have booked La Toc ourselves! We felt that this issue had soured our holiday slightly. Other than this the rest of our stay was brilliant. The food was good and all of the other members of staff were professional and friendly. In particular, there are 6 team members of staff who really stood out. They are: Stania, Rachella & Anna who work in Armando's - beautiful ladies with beautiful personalities to match. Raymond - A really approachable guy who leads by example, he knew everything about the resort. Keith - super diligent in trying to prevent my husband from entering the sea when the red flags were flying. Stetha - Wow, what can we say about this young lady, this girl needs to be promoted to butler level, she made our holiday. In fact on her days off we really missed her infectious smile. The service she provided us with on the beach went above and beyond her job to ensure that we were looked after. She is real asset to La Toc!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-4