Sonesta Ocean Point Resort

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 243 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Great come back after Covid19

    Reviewed by Danaher525(Burlington, Vermont) on Apr 11, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is our 11th year returning to Ocean Point. Since COVID we were not able to travel as we usually do to St. Maarten, 3 times a year. This was our first return to Ocean Point after the pandemic hit. We were a little worried about the effects to the resort, and the quality of service and food. I must say, that we have been here for 4 days, and have y days left. The food at Azures restaurant with Chef Germaine has been the best quality, great selections, and easily accommodating for any special needs to extras. The menu changes every day, and this is the first year that we have ate all meals at our resort. The quality and presentations have been outstanding. Great wait staff to Diana, Sandrine, Kayan, Keric, Cheryl, Damon, and many more that I cannot remember the names of. This resort has kick it big time to a great come back. Remember to tip your waitstaff, servers, and bar tenders......it's the right thing to do!!!!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    Beautiful getaway in paradise

    Reviewed by Kathy46356(Cinnaminson, New Jersey) on Apr 09, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had to reschedule our trip multiple times due to Covid restrictions and were hesitant to even when we did, but we both had immunity so we decided to go for it and we are so glad we did. I felt much safer in St Maarten then I do in the US. Apparently they are doing a great job as we heard there were less than 20 cases on the island. It was also very quiet - I would guess they were no where near capacity which we were thrilled with. The staff at the resort FULLY followed Covid procedures. I never saw an employee without a mask and they even were wearing them properly (unlike many people we encounter at home). Getting our Covid test to return was simple and easy! As for the property, it is beautiful! We were originally scheduled in a Deluxe Junior Suite but after an issue we were upgraded to a Rooftop Butler Suite and all I can say is WOW! We ate almost every meal at Azul because it is just that good and the view is amazing. They change their lunch and dinner options so we were not at all bored with our choices. We did venture off property one night to go to La Semanna on the French side and we all agreed Azul was better. I would be remiss if I did not mention the incredible staff. Our butlers; Dane, Thaimi and Ranjeet took care of whatever we needed. Shingai and Diana at Azul made us feel like royalty every meal. Romain and Paul at the Azul bar make a mean drink. Yuori and Kathrina at the front desk helps us through our challenges gracefully. Finally, there is Sheryl at the Point Pool - she is phenomenal. She took care of our every wish! We will be back!

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Enjoyable Stay, Would recommend, Helpful tips

    Reviewed by wbl3(Tennessee) on Apr 09, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed one week in a Swim Out Junior Suite in March. This was our first stay with Sonesta Resorts, and we had a great experience. Walking right out of our patio door and into our own slice of the river pool was the #1 factor for us choosing this resort. We didn’t have to be close to others if we didn’t want to during this time of COVID. You can even order room service if you wish and not have to be around others for meals too. We felt safe because the entire resort was very clean and had more than enough sanitizing stations placed around. You only needed to wear a mask when you can’t social distance, so really it was only when walking to/from the pools, lobby, or restaurants. Once seated at a restaurant or pool, you could take them off as tables and chairs were far enough apart. Upon entering restaurants, the staff ensured that guests sanitized their hands every single time before entering. In our room was a small bag of masks, gloves, and hand sanitizer for our use. FOOD We tried a few of the other restaurants early in the week and then found that you just can’t beat Azul. We ended up eating all three meals there on most days. Breakfast is cooked to order, and I can’t think of anything that wasn’t on the menu. Unlike most all-inclusive resorts, you get a five-course meal with lunch (as well as dinner). The lunch and dinner menus changed every day, so you never got tired of eating at the same location. Dessert offerings changed every day as well. The views are incredible, and the service was fantastic and friendly. We saw dolphins swimming right below and even saw a whale spraying out of its blowhole. Our server saw it too and said she had never seen that before. We ate at The Point once and enjoyed our meal. We didn’t try The Palms Grill simply because the menu at Azul always looked better to us. At this time, not all of the restaurants are open every night, so download their app to stay informed with what your dinner options are for each evening. We only tried Casa Blue once, and we did not return simply because we didn’t feel the food was up to par. We had a burger and nachos, and they weren’t very tasty. This was not a big deal, though, since that restaurant is only open for a few hours each afternoon between lunch and dinner, and most days you wouldn’t be eating during the timeframe anyhow. Ascot Pub and Jing’s kitchen were closed. Surprisingly, the room service was very good, unlike most all-inclusives we stayed at previously. They had a wide variety of options, good quality food, and it was always hot and fresh. You can even order room service from Azul. SERVICE All employees we encountered were very friendly. Restaurant workers would remember you, cleaning staff and even gardeners would greet you when walking by, and the lady who filled up our refrigerator each day would always remember that we do not drink alcohol and fill ours with only water and Diet Coke each day. The front desk lady was so friendly but must have been new because she forgot to program our arm bands to open our room door, and we had to go back to the front desk after checking in. I took the time the morning of arrival to fill out the express online check-in where it says all you have to do when you arrive is pick up your wristband. This was not the case as I had to give my credit card number, sign forms, and everything again after arriving. I mentioned that I had checked in online, but again maybe she was new and not aware of how to handle this. We had a couple of issues with our A/C in the room, but it was promptly fixed after reporting, and even the maintenance guy was super friendly and wore a mask and gloves. Housekeeping did a fabulous job at keeping our room super clean, towels fresh, and stocking up any used toiletries. NOISE For the majority of the week, the resort was very quiet and tranquil. On Friday and Saturday nights, though, the bass from music boomed loudly until late at night/early in the morning. I read that entertainment doesn’t last until late in the evening, so I am not sure where it was coming from. One night it wasn’t over until sometime after 1 a.m. Was this coming from somewhere on Maho Beach, the Casino, a boat in the water??? The airplanes are a positive and a negative, so just be aware of your own preference. I read a lot of reviews before booking resorts. We read someone say that the airplane noise would only wake the lightest of sleepers, but we did not find that this was the case. It was loud enough to wake us from a nap, but it only lasts a surprisingly short amount of time. You do get more used to it throughout the week, it’s only the larger jets that are loud, and you really can’t even hear them until they have almost landed. The positives about this is that it was actually very entertaining to watch the landings, and they did not have any landings after bedtime in the evening. OTHER TIPS Make your spa appointments before arriving by emailing them. The spa email address is on their website. I tried to get an appointment two different days, giving a one-day notice first then trying to give a three-day notice the second time, and I could not get an appointment time that was between their opening time and 1:00 p.m. as I only wanted morning appointments. Ladies with long hair, make sure to bring ties or clips. I’m not sure if it was just the time of year we stayed or if it is due to the resort being situated on a point over the ocean, but it was very windy. I needed a hair clip to keep my hair out of my face when eating meals. But, the positives to it being windy is that you do not get hot and we never had a problem with mosquitos. We did walk through Maho Village a couple of times during the week. Once was to go shopping, and we really only found one souvenir store. Much of the area looked like many businesses had closed and maybe they didn’t survive through COVID, which is unfortunate. If you forget to pack anything, there is a pharmacy and a market within walking distance. We met a taxi man named Angus at the resort and ended up using him all throughout the week. I had done a little bit of research before arriving on taxi rates and found that he was honest in his pricing and reliable. His number is 721-526-5206. We scheduled our COVID antigen test through the resort, but be aware that if the time (it was around 2 p.m.) doesn’t work for you, there is a clinic within walking distance that you can go to whenever you want. The website for Mullet Bay Clinic shows their opening days/hours. I believe it is the same doctor that does the resort tests. All of the restaurant menus were obtainable by scanning a QR code with your phone. Scan Azul’s once and leave the browser window open. You can simply refresh the browser during the day to see the menu change from breakfast to lunch to dinner. Therefore you could view the menu ahead of time and decide whether or not to walk there or go to a different restaurant based on their QR code menu. I could be wrong, but I think the Azul menu was the only one that changed daily. I see that management usually responds to these reviews, so I hope they do not take anything I wrote as a serious negative as I will definitely recommend this resort to my friends and family! I just like to give details of my experiences since reading other people’s reviews are important to me.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Just returned from another visit to paradise

    Reviewed by originalHeymom3(Savannah, Georgia) on Apr 07, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We spent a wonderful week in paradise and it was worth the pre-visit application & covid testing as well as the return testing. The resort went above and beyond to keep things clean with hand sanitizers all over, constantly wiping things down, and even touchless menus. Our room is so beautiful and the view is one we never get tired of seeing! The staff here really goes out of their way to make your stay special and enjoyable. Room service was delivered with a huge smile by Johnathan who is so full of happiness that you can't help but smile along with him. Amazing drinks were made by Damion, Eddie (Edward), Ramon. I would tell Damion, Edward (Eddie) or Ramon to surprise me with something yummy and they never failed. My husband would say "what do I always want" and they knew exactly what he liked. A special thank you to Eddie (Edward) for keeping bottles of water going along with the alcohol so that we stayed hydrated. It didn't dawn on me until the morning that he was watching to make sure we weren't enjoying the drinks so much that we would be hungover the next day. Sheryl took care of us at the Point Pool and even entertained us with the local birds who stopped in to say hi. We did not have a butler this trip but Dane and Thaimi who were our amazing butlers from previous visits would always check on us to see if we needed anything. If we had a question they would quickly answer or find out the information for us. Jardin helped me in getting our massage all set up at the cabana which was a perfect way to spend our first full day on the island. The massage was so relaxing and helped get us into the vacation mindset. Special shout-out to Nadeige, Carla, and Tim who we adore that work behind the scene to make everything run smooth. If you go be sure to enjoy Jeremie's guitar set. Every time we heard him we had to stop and listen. This is the first time in 3 visits that I actually took time to enjoy the amazing soaking tub! WOW!!! I need one at home because it was a perfect way to wind down after a day of fun. We can't wait to come back to this amazing place that is now our home away from home!!

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Resort solid A; Ranjeet the Butler A+++++++++++++++++++++

    Reviewed by Excursion128127(Chicago, Illinois) on Apr 04, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I’ll be brief: a visit to the resort for a friend’s birthday was spectacular. Whilst I cannot speak to the quality of all the amenities, as many were closed due to COVID, I can state unequivocally a marvelous time was had by all. Although the service was spotty at the restaurants (ranging from slow and surly to perfectly paced and elegant), the real stand-out was our attentive and, it must be said, adorably eager butler Ranjeet. He not only responded with alacrity and thoroughness to every request, but went above and beyond—even going so far as to insist I call him on his days off so that he could personally handle any request. Only after I threatened to not answer the door should he personally bring my room service order did he agree to simply facilitate my request, rather than coming in on his day off to bring me dinner. Beyond beyond. I wouldn’t go back to this resort without first checking to see if he would be on duty, and basing my visit around his work schedule. Bravo, Ranjeet—if ever I establish a household whose size requires a butler, I am snatching you up; Sonesta Management be warned!