Vancouver Marriott Pinnacle Downtown

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 2274 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    best optiion for downtown stay

    Reviewed by Antonio8069(Los Angeles, California) on Sep 03, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I tried # properties in the Lower Maninland during an extended 12 night stay. This was by far the best: - the restaurant is open (many are not); - the pool and fitness area are open (again, many are not); - the location is ideal (walking distance to Stanley Park, Vancouver Harbour flights,, Waterfront); - the staff are excellent. I found the absence of HK services difficult to get used to. The answer? I called for room service & changed rooms 1/2 way through my stay!

    Weird Times with Covid Restrictions but an Excellent Stay, Once Again

    Reviewed by gtylor(Vancouver, Canada) on Aug 12, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I am doing this 2nd review because of the different circumstances from my first time stay in March 2020. My wife and I did a two night stay in Vancouver because, as we all know travel restrictions have shrunk our travel world. We live in Langley, BC, so this is a short city getaway. When we came in March, it was just ahead of all the restrictions coming into effect. So the restaurants were open, the Concierge Lounge was open, door men and valet available. This time, no door men, valet, Concierge Lounge, and face masks were required in all public places. The Restaurant had just opened for breakfasts only a couple of weeks earlier. Very sad to see all this happening in the Tourism Business. Vancouver is typically, in the height of the Tourist season, now, with Cruise Ships, Conventions, Tourists, etc. The City now feels like Ghost Town. Very little car traffic, little walking traffic, restaurants closed or very limited hours, with specific rules about seating and staff wearing masks. Regardless, all this, we all need to re-invent our travel selves, for these current times. Our stay was excellent! Luke, who checked us in, was wonderful with his assistance. Our room on the 31st floor, with a harbour view was spectacular! No room cleaning services but you can request all your needs, such as towels etc, as you need them. For two nights we managed just fine, as we typically, are neat and tidy people. As Platinum members we were able to have our breakfast in the Restaurant. Sad seeing how not busy it is because of all this pandemic. More sad because so many people either don't have a job or hours are severely cut back. The two young people looking after us in the Restaurant were Leah and Rajib. They were wonderful with their cheerfulness, and Customer Service despite the effects of all this affecting them. Just want to say that I now tip a little more for the Service Industry people, because I know their wages are greatly affected. So if you are traveling and able to be extra generous, these people will be much more appreciative. Prior to our arrival, I called ahead, and spoke with Greg, one time, and then Carlos, another. Both were excellent with their assistance and Customer Service, over the phone. I spoke with Peter, a couple of times, during our short stay, for different questions and assistance. He was also excellent. Overall, a great stay despite the unusual times. I will be happy to return, again, for a short mini vacation, to Vancouver. Just as a heads up, The Vancouver Marriott Pinnacle can become confused with the Harbourfront Pinnacle, just across the street, It used to be a Holiday Inn, once upon a time. The ratings for this hotel seem concerning to me. Just be careful when you book, that you are, indeed, booking the Marriott Pinnacle. Two different Hotels!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Asside from poor houekeeping, everything was great.

    Reviewed by B2BBZ() on Jul 20, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Just stayed one night for a business/couples trip. Positives: The staff was great! Furniture is nice, and comfortable. The location was fantasic! Varierty of great restaurants near by Easy walking distance to the waterfront/Marina and Stanley Park. View was AMAZING! Negatives: Decor is dated (but still comfortable) Certainly among of the lowest level of cleaning standards i have seen in a hotel of this calibre for a while: From somene elses "short-and-curleys" (body hairs) on the dirt-steaked bathroom floor, and yellow clumps of something stuck in the toilet bowl, to layered dust in several less conspicuous areas of the room, and dirty finger streaks on the mirrors, I would have seriously considered switching rooms, or even hotels if we had more time. I cannot help but wonder once again, why so many hotel managers have not yet learned to value and train their cleaning staff more effectively, and/or give them the time to do the job better.. The difference they make in the core comfort (and health), and lasting impression of the guests is significant.. It is an essential component that if far too often neglected.

    Individual ratings:

    Rooms

    Rooms-3

    Service

    Service-5

    Value

    Value-4

    Great property, awesome location and even better staff

    Reviewed by JimT418(Windermere, Florida) on Mar 18, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed here for the weekend prior to going up to Whistler to ski. From the moment we checked in we were treated like family. The staff was very friendly and always willing to help in any way....not just help but help enthusiastically. The rooms were nice and clean and the views were amazing facing the harbor. We could watch the seaplanes taking off from our room. The restaurant was not a typical hotel restaurant and the food was quite good. I would certainly stay here again if back in Vancouver.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    They don't care about guest Stay and concern

    Reviewed by hellangelern() on Mar 14, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    This hotel refuse to refund or future credit due to conference cancelled per COVID-19 issue. Even the Marriott announced the cancellation is a world wide policy on 3/14/2020. I have been a Bonvoy gold elite for years. They are not taking customer first but just wanna draw juice from their prey as much as they can. Even Fairmont and Hyatt regency near by all refund regardness. Please thinks 100000000 time before you reserve with them

    Individual ratings:

    Service

    Service-1