Iberostar Laguna Azul

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 9688 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Amazing Beach Resort

    Reviewed by Janeyrom354(St. Albert, Canada) on Mar 30, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Returned from a 7 night 8 day stay March 13-21, 2020. This resort is small in comparison to others we have been to but that being said it did make it easier to get where we needed in a quick walk. We paid a little extra and upgraded to the Relax Suite Oceanfront and we are very glad that we did. On arrival, there was a mix-up and our room wasn't available so we slept in an ocean view room for one night which had a spectacular view and two queen beds. If this was the view from here we were excited to see the next one. The next morning we were moved to the third floor of building 19 Room 19322. We had a view of the ocean from every room, the huge bathroom, the living room with a massive balcony and our King room, it was well worth the upgrade. Our chambermaid was a wonderful lady called Oda, our room was cleaned and made as soon as we got back from breakfast, she made animals from our towels and bedding and left fresh flowers when she could too. Huge shout out to you and all of your hard work and smiles every day of our stay!! Not only were the views priceless but the location being oceanfront meant that it was very quiet and away from the busy pools and any nightlife, it was relaxing. Along with upgrading to 'relax' we also had access to a private restaurant, private pool, and jacuzzi whirlpool. The private restaurant was menu selection for both breakfast and lunch and had many choices all served in fine dining expectation and straight from the kitchen fresh and hot. Breakfast choices varied from omelets, eggs, bacon, sausage, beans, oatmeal, fruit and bread. Lunch choices varied from hot soup, salad, tempura shrimp, pork, beef, vegetables, and deserts. It was a lovely quiet break away from the hustle and bustle of the buffet. Our server most mornings was David Aguero, he was a quiet but well-mannered gent. The private pool and whirlpool that we had access to were very clean and well maintained. There wasn't a rush to reserve seats, we would place our towels on ones that we wanted on our way to breakfast around 9-9:30 am. There are many areas of the pool to chose from for seating whether you want a bed with an umbrella, one with a big shaded roof or even a double bed with a pagoda. Every morning when we went to tan Mr. Toni Gomez would come to greet us and ask if we would like cushions for our lounger beds. I would highly recommend them to make your relax by the pool a lot more relaxing as otherwise, you are laying on slats that can become uncomfortable. He greeted us every day that we were there and worked very hard to keep the pool and surrounding areas clean and well maintained. Very hard worker indeed!! In and around the pool areas you will be pleasantly surprised with well-manicured gardens and flowers. We had the pleasure of meeting several men who go above and beyond in doing this, a huge shout out to Alexey Duarte Ruiz who took his time to say good morning to us and also gift us with fresh flowers. In the afternoon around this pool, there is also an outside bar that they set up. One of the waiters who not only goes above and beyond in the restaurant but also went out of his way to talk with people around the pool and serve drinks to them was Mr. Christian Menendez. This kind of young man shook our hand every day and his English was amazing, for someone as young as he is we feel like he was one of the best staff that we came across on our trip. He went out of his way and was always smiling and ensuring everyone was happy and taken care of. Christian, you will go far in life and we wish you all the best for the future. We spent the majority of our time in the 'Relax Zone' but we spent time in every other area of the resort as well. On arrival, all be it 4:00 am we were greeted by very nice reception staff and an immaculately clean huge main lobby. Every experience that we had with reception staff members was a positive one and we have no complaints at all. We vacationed with Sunwing and our hotel representative was Janal, another wonderful staff member who was always available when we needed him and always had a smile for you however busy he was. In the evenings we ate at the main buffet and one night we did eat at the Japanese A La Carte. The buffet does have a large selection from salads, hot/cold selections, deserts. bread etc. Their hot food selections were also quite a wide variety of Italian pasta, fresh fish, pork, etc. Our only complaint would be that a lot of the dishes weren't labeled so you would have to guess what you were taking. One night my husband took what he thought was a chicken pasta dish but it turned out to be fish which he isn't a fan of so it was a shame to waste this food. Most evenings I will admit that our plates were filled with either a rice dish or the fresh flatbread pizzas made by one very busy and dedicated chef. The waiters and waitresses at the buffet were always helpful, polite and accomodating. The Japanese night we had was fantastic and the chef put on a great show as he cooked up beef, chicken, and calamari with vegetables. You get to choose your starter, main meal, and dessert. It made for a great change of pace in food choices from the buffet so highly recommended. The nightlife on this trip we can't comment on as we were generally back in our room before the entertainment shows even started. The shows don't start until 9:30 pm but we heard that they were all very good and the actors and actresses were talented. After dinner we generally walked towards the lobby bar where we would grab a drink and then relax on their beautiful patio that overlooks the whole resort, it's a very relaxing place to hang out whether during the day or night. The lobby bar is always pretty busy and we did find that we had to wait quite a long time to be served. Although we never got coffee from here we were told that they serve up the best coffee and other specialty coffee drinks in the resort. When we weren't around our private pool we would walk lots over to the main pool area and check out the swim-up bar as well as the area behind to have our large drink cups replenished with on tap cold beer or cocktails. After trying several drinks on our stay we found most tasted watered down or had little taste. Their mixers like coke aren't like ours. Top pick for us was the on-tap beer, rum (double=single) and coke and Tequila (double) sunrise. We attended the 'Acuabar' several times a day and their staff were always happy and smiling and looked after us, they even helped us celebrate St Patricks Day when we gave them our hats and novelties. Shout out to the great staff that we dealt with: Yoselin Kalis, Yanet Vargas, Felix Cejas, Chavelis Valdes, Tony Talavera & Reniel Reyes. If in-between meals you get hungry or fancy a snack then you also have the choice of the snack bar that is open 24/7. There is a lot of seating and it's mostly all shaded so it's a nice break from the hot sun. On one side of the place, there were cheeses/meats/bread with a panini press close by to make your toasted sandwiches. In another area, there was fresh fruits and desserts. In the middle were hot meat dishes, rice, pasta, and others. On the opposite side of the place closest to the beach, there were staff cooking fresh pork, burgers, hotdogs, fries, and pizza. As well as a bar in there too it was a great place to stop by whenever you're feeling peckish. Across from this snack bar is also an ice cream parlor too, we never visited hear but heard it was delicious. Right next to our room and this bar is the beautiful beach access. The sand is soft and white and the ocean is just out of this world with the turquoise colors. The beach area is pretty big and there are a lot of shaded umbrellas and beds. There are also sailboats along the beach, a catamaran, and another bar area. The ocean water to us was warmer than the pool water but we were there in March so it's just the end of their spring going into summer. Quite a few people were swimming in the ocean and other than the odd bit of seaweed the beaches were very clean. Overall we enjoyed our stay. If we were to have any tips, advice or recommendations they would be the following: Tip when you can, even $1 or $2 here and there goes a long way and those staff members will take care of you even more so and they appreciate your gratitude. They all work VERY hard. Bring some gifts for the staff if you can. Small things that don't cost much to us cost lots to them. We brought nylons, soaps, toothbrushes, toothpaste, hair ties, tea towels, pens, pencils, cold medications, coloring books, hackie sacks, deodorant sticks, gardening gloves, baseball hats, flip flops. Just ensure you bring things for both men, women, and children. One couple we saw brought a few smart shirts for men, medium-sized and then gave a waiter his choice of color at the end of their stay, things like this are so truly appreciated and you could see on their faces how appreciative they all were. The drinks like I mentioned weren't great at the pool, seemed watery. Drinks at the lobby bar seemed a little better. Poolside cups are very small so if you prefer a bigger sized drink then we would recommend you bring your cups. We brought those insulated bubba cups along with some silicone straws and we washed them out every night, they kept drinks icy cold and ensured we didn't need refills nearly as often. If there is a drink that you like so for us it was vodka, we brought a bottle for our room so we had a sip to have on our balcony in the evening. I am sure we have left out lots but any questions please don't hesitate to ask me whatever you'd like to know :)

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    I love this place and want to go back

    Reviewed by jacobdueck() on Mar 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Was a great experience. Stayed from March 12 to 19 2020. Had 3 room, 3 guys one of them with girlfriend. I love this place. Great people and very nice resort. This hotel is not brand new no but in very good shape, don't exspect a brand new 5 star hotel. Nothing to be concerned of unless you want a brand new 5 star hotel resort. Food for me was great, I myself didn't care for the juices they offer but they had cola. My favorite restaurant was of course the Japanese due to the atmosphere with the grill. I could see something in relation to most every negative review. Never short on toilet paper and always had 2 bath and 2 pool towel but they don't provide face cloth. If you want a clean towel give back the dirty one. Be nice, don't rip off the staff, If the cleaners can't account for all the towels it can cost them all of 1 month of a cuba low level workers wages per towel. Make sure you TIP. They can't live of there wage alone, not a chance. Not a pillow mattress but a very good mattress. Ketchup good most the time but often not as good as home Heinz. Some chipped floor tiles. Some sinks drain slow. Some times short on hot water, only once for me in the one week my room on 4th floor only. Not very easy to change room if there is something wrong with room but can be done. They don't know a towel on the floor means to exchange it for a clean one. Restaurants are usually out of something but always good options left. I want to go back here, I love this place. My favorite people are the guy at the swim up bar and Kensy - Customer Service.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    amazing vacation!

    Reviewed by morrisrosalie() on Mar 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    returned from cuba after 7 days on march 17! This resort was incredibly beautiful! The grounds were very well maintained and very clean! The staff,all staff were always smiling very helpful and all were very efficient and would go out of their way to help.We feel we were very lucky to experience such a positive vacation especially because it was our first .NO complaints ,all was great

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    disappointed

    Reviewed by MalcolmSY(Hook, United Kingdom) on Mar 21, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We were hoping for a real 5 star hotel and I guess it was once but in alot of areas it needs some major refurbishments and maintenance.Our first bedroom had one very tarnished wardrobe door and shower that had no wall fixing, size of room and cleanliness excellent.Second room seemed ok but on inspection realised only one wardrobe door (no mirror).Also no door on safe! Third room accepted grudgingly, patio door lock broken, removed hole left in frame, security bar removed replaced with chain. Later that day safe refused to open and exterior door wouldn't close, called maintenance excellent service repaired all, no trouble after that ,nice room balcony overlooking pool area.General hotel condition needs refurbishment tiles broken ,bannisters rickety and not all lifts working.Amenities very good six pools plenty of entertainment bingo,dance lessons games etc.Each night a show in the theater and plenty of bars and of course free drinks.Food was disappointing but plentiful the buffet could have done with theme nights as it was virtually the same each day.The a la carte restaurantswere not very good though the Japanese was excellent.Finally the staff and services were excellent the hotel was five star but needs some serious upkeep.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-2

    Service

    Service-4

    Value

    Value-3

    beautiful resport

    Reviewed by Cherie K() on Mar 19, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We were pleasantly surprosed by the resort. It was big enough to have a lot of fun experiences and small enough to get around quicily The staff were amazing. They were so pleasant and helpful/ We especially were appreciative of Yesmia our chambermaid and of Tony our pool bar tender. The beach and the activities were outstanding. The food was average but we always found sometthing we could enjoy and our kids had pizza and french fries almost every day!!!

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-5