Ocean Varadero El Patriarca

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 5100 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Nice hotel , great ocean,

    Reviewed by tamful(Welland, Canada) on Feb 19, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    After going to Ocean Vista Azul in 2018 we went here in april 2019 .. we were upgraded to privilege room ONLY for our anniversary (no other priveleges) .. it was a very nice room with a view of the pool we weren't allowed to use... however we were closer to the beach in this building. we did get breakfast in our room one day .. it was typical cuba food.. Most lushous resort I've been to in awhile.. tons of variety of palm trees! Very dark at night time.. didnt like that going back to our room Beautiful blue water.....we had trouble getting seats at the beach .. not much for shade unless you are down there at 6 am to get a palapa.. beach bar was awesome!! Piano Bar was my favorite spot every night and the ladies there were awesome!! Beach had a lot of seaweed because of a storm days prior to us arriving.. it was cleaned up just for the weddings that took place. I don't think we got a palapa any day we were there. Food was average for cuba.. pool was nice - again not enough shade.. they ran out of umbrellas daily. Washroom by pool was dirty - use the washroom by the snack bar it was better.. snack bar was ok - super slow service.. Usually we " click with employees " when we travel - this time around not so much.. Piano Bar ladies were awesome and the female bartender at beach was great!! Sorry i forgot names.. I thought i did a review when we got back and i guess i didnt.. we have traveled to other places since. including Ocean Casa Del Mar.. I do enjoy the Ocean resorts, Mikes Cafe is my favorite at them all!!!

    Individual ratings:

    Location

    Location-4

    Service

    Service-3

    Value

    Value-3

    Disappointing Trip

    Reviewed by shellyd_11(Cottam) on Feb 19, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    We travelled Feb.6-13 with SunWing. This is our 7th trip to Cuba so I feel we manage our expectations well, knowing that food and accommodations are not like home. We selected a 4 star resort so understood the implications. The resort itself is as we would expect- a little rough around the edges but suitable. The food, drinks and beach were large disappointments. The food was short in supply and quality was terrible even for Cuba standards. The drinks were absolutely a disappointment- in terms of quality and quantity (they seem to run out of a LOT of supplies). The beach- very small, the privilege section has very little sand and is mostly coral. The long distance to a bathroom and the bar from the beach was unexpected and disappointing. While we were there- there was 1 functioning ladies restroom stall at the pool for the week, this included the snackbar restroom near the pool. The service was a great disappointment- there was not enough staff to provide even average level of service and the ones that were present- seemed very disinterested in doing their jobs- even when tipped. We had to ask each day to have our frig restocked. We were disappointment in the hotel itself and SunWing with how they handled our lack of hot water for 4 days in our room. The clincher was NO running water for 1 day in our room and yet they would not reassign us to another room. They continued to ask us to "please be patient- we are fixing it" , "please come back in a few hours", "we know the valve broke on Saturday and we are trying to get a piece to fix it". We will come back to Cuba, and even to Varadero- but we will NOT be back to this resort nor will we ever recommend this resort to others. "It's all good ...until it's not" and its when it's NOT that you find out what the hotel is made of.

    Individual ratings:

    Rooms

    Rooms-3

    Terrible place, bugs, roaches, cold food, bad service!!!

    Reviewed by halfamileaway(Canada) on Feb 18, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    This was my fourth time to Cuba, so I know what to expect, what I did not expect was cold food, that was never cooked right for the whole week, cockroaches in the coffee and food. Management was informed and looked at us like we were crazy, towel service for rooms was spotty, rooms old and warn down. Some rooms missing screens and screen doors did not lock. Main door locks would fail regularly and staff had to come and get us in our room. Used pillows to block cracks under door to keep bugs out. You could feel the springs pushing through the bed, not comfortable at all. Asked to be moved to a second floor and was denied, we had health issues and became ill while staying on main floor and had to seek medical attention in Cuba. Told management and again fell on deaf ears, this resort is terrible, even tipping doesn't help. Management will say they look at these reviews and will take it into consideration to make it better. Save the lip service Amigo, work on fixing your resort. Had friends get injured on the bridge they show in this picture, the boards were loose and he fell, the never did fix it the week we were there. Food was never cooked ever, always cold and anything that should be cold was warm, like I said I have been to Cuba and this resort is a terrible place compared to the other places we stayed. This is a 2 1/2 star with me being generous. You may be like me and take reviews with a grain of salt, if I can save one person from wasting their money here it is worth it.

    Sunny holiday

    Reviewed by 799aria() on Feb 18, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Nice place to relax after holidayweek in Havana. Clean, spaceous rooms with good airconditioning and balcony or terrace. Buffet with lots of variety with grilled fish and such. Nice beach with sunbeds and shade available. Beatiful beach restaurant for light lunch and drinks. Staff is really friendly.

    Not what it used to be

    Reviewed by Ace2009(Montreal) on Feb 18, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    As returning guests, we can say that Ocean Varadero El Patriarca is not a 4-5 star hotel. It is, at best, a 3 star resort. Internet: Even knowing standards here are not the same at home, wi-fi access was appalling. There was absolutely no internet access from Saturday until Tuesday. Zero. Beach: White sands of 4 years ago are gone. We were not able to swim as it was hard to walk from shore over sharp rocks (limestone?) into the water. Sand that used to cover the rocks had been swept away. Food: Buffet offerings were never hot, barely warm, regardless of when you arrived. Wine: For the duration of our visit, there was no house-brand red wine available in any of the bars or restaurant. Also, the Piano Bar would not serve the premium liquors they had, such as Santiago de Cuba. TV: The TV had no signal for over two days, resort-wide. Positive: The grounds are well kept and the staff are pleasant and friendly. The live entertainment in the Lobby and Piano Bar was very good. Havana: Before leaving home, we booked the Havana one-day excursion. Our animator and tour guide, Elios, was well informed and very interesting. We recommend this tour. The $90 seemed reasonable but the very same excursion was for sale during our flight, at a reduced cost. We booked our trip on Cyber Monday, expecting the best price. The price lowered by was about $100 per person. Sunwing would not reimburse the difference. We will not return here.