Contact us

We're here to help. Get in touch by selecting from the options below or learn more about how to manage your booking with our easy to use self-serve tools. 

To cancel or modify a reservation booked through a Travel Agent (online or directly), Corporate Travel arranger, or another airline, please contact them directly.

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Try our online self-serve tools and skip the wait

Manage your booking and find answers to our most frequently asked questions

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Still have an unanswered question?

We're here to help. Please have the following information ready when you call us:

  • Your reservation code
  • Your WestJet Rewards ID (if you have one)
  • The full name of the guest(s) travelling

New or existing bookings and general inquiries:


Toll-free from North America

Hours of operation:
24 hours/day, 7 days/week

WestJet Vacations bookings:


Toll-free from North America

Hours of operation:

6 a.m. to 10 p.m. MT 7 days/week

Missing or damaged bags:


Toll-free from North America


Outside of North America

(additional charges and restrictions may apply)

Request a callback

As travel picks up again, call wait times may be high. Schedule a call back at a time convenient for you.

General inquiries

Hours of operation:
24 hours/day, 7 days/week

Please note: General inquiries agents can assist with inquiries related to flight bookings only.

For support with Missing or damaged bags please give us a call at  1-866-666-6224 in Canada or 1-403-444-2581 outside Canada (additional charges and restrictions may apply.)


Vacation inquiries

Hours of operation:
6 a.m. to 10 p.m. mountain time 7 days/week

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Services for guests with special needs

TTY: If you have a teletypewriter (TTY), you can contact us with a few simple steps:

  1. Dial 711.
  2. After the operator gives you the go ahead, type in 1-888-937-8538 and then type GA.
  3. The operator will dial the number for you and will let you know as soon as someone answers the call.
  4. You will then proceed to use teletype to communicate with the operator, and the operator will act as a translator to WestJet.

Guests with disabilities experiencing difficulties accessing

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