TripAdvisor Traveler Rating

Thanks to the entertainment team, esp- dayreth for making this trip fun. From your bingo to ping pong, from the dance class to the games. Had so much fun. Food was good, had a variety. Restaurant services were super slow. We tri ed Bamboo and Italian, they were good, It was your toture waiting for the food to be served, so we decided to stick to the buffet. Overall, it's a good family resort and you have access to viva Maya as well. It will be awesome to play Music by the pool more often. Its super hot,and humid, so be prepared to sweat. Also non smoking resort

We’ve spend 12 days at the resort and enjoyed our stay. The situation with the sargassum was really frustrating but nothing that the resort could do about it. The resort is really beautiful with some animals. But there were things that weren’t good. The first and very important thing is the water quality in the pool. If your customers aren’t able to enjoy the beach you should do everything that they can enjoy the pool. The pool was closed on 2 days because some children took a dump in the pool. That was really bad because the weather was quite hot and you couldn’t cool down. The next day the water was really refreshing because it got fresh water. The rest of our stay I would say that they rather used chlorine instead of fresh water. The water quality was so bad that my beard turned yellow. I also had to get one of the responsible person to show him that there was some dirty green soapy foaming in the pool. The water maybe had 34 degrees celsius and wasn’t really any refreshment. Fresh water would have done the trick. 4/10 points There are only 2 smoking areas. If you’re a smoker it will be a vacation with a lot of restrictions. I would say that my wife and my daughter were 20% of our vacation on their way to the smoking area-smoking-on their way back from smoking. They are very strict with smokers. The is a 200$ fine if you’re caught smoking outside of the areas. 4/10 Most of the time when I’m on vacation I hate animations in the resorts. But the team at the Viva Azteca is great. They aren’t annoying in any way. They were very friendly, extremely motivated and so helpful. Our daughter hurt her hips during some dancing and had to stay in a wheel chair for the last 4 days. The animations team were so caring that our girl could enjoy her last days. Special thanks to Mitchelle and Fernando. They were like family members and helped her and us so that the 4 days were still enjoyable. Mitchelle took her to lunch, Fernando helped her to get on the catamaran and took her on a ride beyond the sargassum. The team gets 12 from 10 points. OUTSTANDING!!! Thanks Mitchelle, Fernando and all the others. Hope to see you again.

We visited Viva Azteca by Wyndham in late June 2025. This was a trip we truly needed and had been looking forward to, but unfortunately, the overall experience fell short in several key areas. The beach was in very poor condition covered in large mounds of foul-smelling seaweed. While this is a natural and seasonal issue, the odor extended all the way to the pool area and made it hard to relax. With a bit of creativity, the resort could explore ways to improve the atmosphere around communal areas during seaweed season. We had also made a few simple room requests a month prior to arrival, one room with a king bed, another with two queens, and connecting rooms. None were accommodated, and the front desk team was unwilling to help upon check-in. We were also placed next to a room where guests were screaming loudly and banging things. Thankfully, I called front desk and they responded quickly, which I do appreciate. One real bright spot was the kids club and entertainment team. While I came hoping for a relaxing experience, I was grateful that my kids had fun. A special thank you to Miss Jessica, kids club supervisors and entertainers Carlos, Marilou, and Michelle. They brought warmth, energy, and genuine care that stood out. We also enjoyed the Bamboo restaurant, which was a nice dining option on the property. Like many things in life, people make the experience and despite the challenges, there were several individuals who showed up with heart and tried to make the best of the environment they’re working within. We made the most of a disappointing situation, but we won’t be returning to this resort. Fortunately, Mexico has so many wonderful destinations still to explore.

Dayreth is incredible and gave us and amazing experience!!! Loved the bingo and the aqua aerobics. The shows were incredible and suppppeeerr entertaining. Really recommend spending your vacations here!!!!!

Staff is extremely nice; we wanted cake and the restaurant didn’t have it so the waitress went and got one for us. The rooms near the pool are quiet.