TripAdvisor Traveler Rating

Stayed 5 nights with my wife and really enjoyed it. Loved the adult only beaches and all their shows(better than Ziva). The host Paola was awesome! Only downside was the shower with low water pressure.. took a while to finish the shower. The pillow had unremovable stains which were not pleasant at all bit other than that, it was all good.

We had an amazing time at the Majestic Elegance!!! Our dinner at the steakhouse was soo good! Victor at the bar was great!! Sexy sexy Ricardo and stripper Mana made our stay so much fun!!!

When we arrived, we were immediately greeted with our Expedia and Hotel Concierge Krystel Pohlenz. Throughout our stay she checked in on us through WhatsApp and in person making sure our needs were being met, we were navigating the app, reservations were being made for meals, spa services, and a romantic dinner. She directed us to GoMajestic for La Isla Mujeres tours and return transportation to the airport. She and all the staff were amazing and helpful. She also discovered it was our wedding anniversary, and had our door and room decorated, and chocolate covered strawberries brought to our room. Our kids (19 & 18 yo) also had a wonderful time. We did book this trip on the family side, due to our son being 17 when we arrived (had his birthday on NYE), but that didn't prevent us from enjoying an adult vacation. The staff works their tails off to ensure every night has entertainment and everything is staged for the guests to enjoy the full experience. Only complaints is 1) lack of beach and poolside cabanas and chairs when we were there through the 2nd of January. After that, many guest returned home, and availability increased, but I would prefer the cabanas being on a rental-type basis to allow all guests to experience a relaxing day at the beach with some sun cover. I never was able at this resort, and I was disappointed. 2) the location is isolated which we knew, but the kids got a little itchy for some off resort activity, and they weren't able to outside of planned excursions, but that's minimal. 3) Final complaint is the mosquitoes. Around dusk and in the Senote portion of the spa (open roof outside, which is cool, but...), I and my one son did get bit fairly heavily. The staff sprayed for bugs daily, but due to the marsh lands nearby, they are present. If it's breezy, typically they leave you alone, but in the resort building structure areas, they do seem to find you. Again, not the resorts "problem", they are doing all they can to prevent, but moreso a heads up about staying indoors during that time of the evening if you are sensitive. Definitely ask for the chef assistance, if you are gluten free or have any dietary restrictions. They accommodated my food sensitivities wonderfully, but I also learned about several food options (later in my trip due to my own stubbornness and not wanting to inconvenience anyone) available that I had been avoiding the entirety of the time I was there. The restaurants were wonderful about accommodating my restrictions and providing substitutes, if needed, as well. NYE buffet and bash with fireworks and dancers was amazing, too! They did a great job!

Can’t say enough good things about this place! The grounds are beautiful and well maintained, liquor selection is on point, Club lounges are spot on with everything you would need for a quick grab and go. Food has been consistently decent no matter where you go. The staff themselves are a shining point, from Valentine, Johnson, Courich, Samuel, & Bo Derek at pool bars providing excellent service and a genuine humble personalities, such great people! Our butler Andreas is a rockstar and on Point with everything with a great professional attitude. Don’t see many people tipping the staff which is disappointing, these people here go above and beyond with their services in every aspect. We were provided a spotless room with a great location which really put this experience to the next level! 2nd visit to this location and 8th visit to a Majestic property, and will continue to show our loyalty because of all the great hospitality and will continue to utilize this brand in future travels.

Amazing service, amazing food, awesome customer service, rooms were fabulous (Victor at the Soothe swim up bar is an absolute beauty)!