All inclusive

Planet Hollywood Cancun by Royalton

Playa Mujeres 5.0

Overview

Vacation like a Star ™ at the famed Planet Hollywood Cancun by Royalton. Enjoy the ultimate beachfront vacation locale featuring Hollywood memorabilia, themed experiences, a star-worthy spa and a variety of all-inclusive dining venues and bars, transforming the everyday all-inclusive vacation into a PHabulous getaway. From the imaginative and immersive programs offered at the STARS Kids Club, the world of flavors found in the Crave culinary program at themed restaurants and the pumped up PHit fitness program, Planet Hollywood Cancun by Royalton brings big screen excitement to the beautiful beachfront of Costa Mujeres, Cancun.

Added value

Receive $500 in resort coupons when you book a vacation package by October 6, 2019 for travel until April 30, 2020 at the Planet Hollywood Beach Resort Cancun!

Resort coupons are redeemable for:

  • $100 towards a room upgrade
  • 2 x $50 off spa treatments (valid on spa treatments of 50 minutes or longer, not combinable)
  • $30 off Nexus Tours Experience (first excursion)
  • $20 off Nexus Tours Experience (second excursion)
  • 2 x $50 towards a resort upgrade (including private dinners, minibar rider upgrade, cabanas and more)
  • $50 off a PH Store purchase of logo merchandise (minimum purchase of $100)
  • 4 x $25 off wine and liquor purchases (not combinable)

Resort coupons will be distributed to guests upon arrival at the time of check-in. Please see hotel for full details on redemption.

Other Fees: Paid directly to the hotel.

Check in

3:00 p.m.

Check out

12:00 p.m.

Rooms

648

Rooms

Junior Suite
  • 1 king bed, or 2 queen beds
  • Garden view
  • No more than 4 guests in the room
Junior Suite
Featured amenities
Included in all rooms
  • 24 hour room service
  • Bathrobes
  • Slippers
  • TV
  • Your Soundtrack™, program to pick your theme music for your stay in paradise
  • PH Spa™ bath amenities and hand-crafted Phabulous Bed™

Junior Suite Swim Out
  • 1 king bed, or 2 queen beds
  • Pool view
  • No more than 4 guests in the room
Junior Suite Swim Out
Featured amenities
Included in all rooms
  • 24 hour room service
  • Bathrobes
  • Slippers
  • TV
  • Your Soundtrack™, program to pick your theme music for your stay in paradise
  • PH Spa™ bath amenities and hand-crafted Phabulous Bed™

Star Class™ Junior Suite
  • 1 king bed, or 2 queen beds
  • No more than 4 guests in the room
Star Class™ Junior Suite
Featured amenities
Included in all rooms
  • 24 hour room service
  • Bathrobes
  • Slippers
  • TV
  • Your Soundtrack™, program to pick your theme music for your stay in paradise
  • PH Spa™ bath amenities and hand-crafted Phabulous Bed™
Additional details

Star Class amenities include;

  •  Personalized Agent service for exceptional continuous assistance.
  •  Beach Agent services and assistance from sunrise to sunset.
  •  Instant messaging services with your Personal Agent.
  •  Priority reservations at specialty restaurants.
  •  Personalized and seamless check in and check out at the lounge.
  •  One hour of therapeutic hydrotherapy access during your stay, featuring hot tubs and revitalizing circuits*.
  •  Access a variety of spa services at a preferential price of 20% off.                     
  •  Preferential room locations with the best views.
  •  Welcome bottle of sparkling wine on the house uncorked by your Personal Agent.
  •  Complimentary in-suite bottle of wine and a basket of fruits upon arrival.
  •  In-suite selection of fine liquors.
  •  Enhanced minibar restocked daily.
  •  In-suite coffee machine with specialty coffee pods.
  •  Premium set of bathroom amenities.
  •  Curated selection of top tier spirits.
  •  Endless lounge indulgence: A variety of snacks, appetizers, and sweet treats.
  •  Access to the private Star Class™ Lounge, a haven of elegance.
  •  Distinctive wrist bracelet for recognition and privileges.
  •  Exclusive private pool for Star Class™ guests*.
  •  Exclusive beach area with bar-to-sun lounger waiter assistance.

*Availability dependent on the resort

Junior Suite Ocean View
  • 1 king bed, or 2 queen beds
  • Ocean view
  • No more than 4 guests in the room
Junior Suite Ocean View
Featured amenities
Included in all rooms
  • 24 hour room service
  • Bathrobes
  • Slippers
  • TV
  • Your Soundtrack™, program to pick your theme music for your stay in paradise
  • PH Spa™ bath amenities and hand-crafted Phabulous Bed™

Entourage Suite
689 square feet
  • 1 king bed, and 1 sofa bed
  • Garden view
  • No more than 4 guests in the room
Entourage Suite
689 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • Bathrobes
  • Slippers
  • TV
  • Your Soundtrack™, program to pick your theme music for your stay in paradise
  • PH Spa™ bath amenities and hand-crafted Phabulous Bed™

Directors Suite 1 Bedroom
1227 square feet
  • 1 king bed, and 1 sofa bed
  • No more than 4 guests in the room
Directors Suite 1 Bedroom
1227 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • Bathrobes
  • Slippers
  • TV
  • Your Soundtrack™, program to pick your theme music for your stay in paradise
  • PH Spa™ bath amenities and hand-crafted Phabulous Bed™

Amenities


Location

Address
Crta Punta Sam, SM006 MZA Lote 07-08, Zona Costera Zona Municipal de Isla Mujeres, QRoo, Playa Mujeres, Quintana Roo, Mexico
Punta Sam, Carrertera, Mza 002, Lt.7, Salinas, 77400 Costa Mujeres, Q.R., Mexico

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.3
  • Location 4.4
  • Rooms 4.2
  • Service 4.3
  • Value 4.1
TripAdvisor users rated this property 5 out of 5

Fantastic holiday

David B on Nov 30, 2025

Just returned from Planet Hollywood Cancun and had an absolutely fantastic time! Positives: • Food: Great variety with something for everyone. • Drinks: Excellent quality, with premium brands available if you ask. • Beach: Beautiful, clean, and equipped with very comfortable loungers. • Lazy River: Really fun and relaxing. • Staff: Absolutely amazing—friendly, hardworking, and always willing to help. • Rooms: Beds are super comfy and spacious. A HUGE special mention to Antonio (“Notebook”) – he truly made our stay memorable. His energy, positivity, and attention to detail were outstanding. He went above and beyond every single day, and he’s a real credit to the hotel. Negatives: • Pools: Quite cold (though a few rums help!). • Pool Loungers: All taken by around 7:00 a.m. This definitely needs better management. Some guests were reserving beds with just a pair of flip-flops and not returning for hours. Tip: Beach loungers are always available, the service is brilliant, and the sea is warmer than the pools. • Room Smell: Some rooms have a damp towel smell. Our first room in Block 12 was quite bad, but we moved to Block 16 after three days and it was much better. • Cleanliness: Could be improved a little, but nothing major. Despite these minor issues, we had no illness at all and ate and drank everything. I see lots of complaints online about tiny problems—honestly, instead of becoming a keyboard warrior, just tell the hotel. They’ll sort it. If you don’t ask, you don’t get. It’s not the Ritz, but you’re not paying Ritz prices either. Go with an open mind and enjoy it. Would we return? Definitely. That’s unusual for us, but we loved it so much that we’re already booking again for next year!

TripAdvisor users rated this property 4 out of 5

Experience at PH Cancun

Faith J on Nov 29, 2025

Special thnx to Inri to fix a situation.. Very skillfull and friendly service. Compensation was fare for this situation.

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Vacation Offers

  • Receive $500 USD in resort coupons with a minimum 3-night stay at select all-inclusive Planet Hollywood Hotels & Resorts in Cancun and Costa Rica.

    Cancun, Liberia

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