TripAdvisor Traveler Rating

Have stayed all levels Value, Mod, Delx. (Edited Review) Pros of Deluxe: 1. Yacht is great location for Epcot (via walking or boat) and HS (via boat). Buses not busy (only AK, DS, MK) since most guests going to other parks. With Early Entry this was GREAT and allowed us early entry where we rode Mill Falcon, Toy Story 3x in a row, etc with no more than 10 minute wait for all those rides and then also Remy with no wait since back entry before front entry guests could get there. 2. YC is a hotel not a motel, so once inside, rooms accessed via interior halls. 3. Front of House staff very nice and helpful 4. Had "end of hall room" which meant no guest on one side so VERY quiet. 5. Bath room larger than Moderate, and enough cubbies with doors to "put away" all items and luggage for a clean room. Cons: 1. Had a balcony but it was unusable as it looked out at "swampy" area with mosquitos. 2. MAIN reason we booked Deluxe was for a couch, but got a chair instead? Travel agent said "not guaranteed" and reserved for parties of 4 or 5 (so couples don't matter?) 3. Food choices were awful for us. We don't eat beef nor chicken and eat breakfast and then one afternoon meal only. This is a place for steak eaters and those who eat late (many lounges or restaurants do not open until 5 or require reservations or mainly serve meat dishes). Even the Marketplace sandwiches were "pre-made" so no substitutions. We literally ate a child's grill cheese in room, steak fries (not on menu but requested) and a wedge salad at a lounge, and then PB crackers we brought from home). We could have walked back to Epcot, but due to the extreme heat and humidity by the time we got back to room, just couldn't fathom that so maybe during different time of year that would be a difference. No idea what family's with kids would eat here--as even the Ice Cream Shoppe required a reservation. This review is just our personal evaluation for informational purposes and may not be the experience of everyone.

We had just checked into our room, the young girl that helped us was on her first day of training as a college participant . She was very sweet, patient, and even curious talking to my husband and I. He was a navy vet and we’ve never had an employee anywhere show appreciation like she did to us tonight

Upon checking in on the 7th, it immediately was not like our previous visits. A car service took us to the hotel from the airport, and we stored our luggage. We kept our rolling backpacks which have our laptops in them(small bags). Of course, our room was not ready, not even by 4pm. We stored our normal sized suitcases with the luggage service outside when we arrived. We got someone from the front desk to show us up to club level.She proceeded to tell me I have to store my luggage(small rolling backpack), I said no, I already stored my actual luggage. She also told me I look tired. I said I've had a long flight and I'm hungry and there is nothing to eat at this hotel between 2-5pm. I didn't speak to her after that as I found her comment rude. She looked about 25 years more tired than me and had no business judging my appearance. Anyway , then the club level concierge on duty checked our magic bands and went on the whole spill about I have to have my luggage checked (a small backpack that rolls) I then told her I had already checked the actual suitcase with bell services. We finally get in there, the snacks were not good, little selection compared to other Disney resorts. Different from our previous stays. Then I notice a man sitting there with his actual normal sized suitcase who they did not bother to preach at about checking his bag. So, there little "rules" are selective.At that point, I realized that this stay was not worth $1200 a night. We called guest services, and thankfully were able to be changed over to Animal Kingdom Lodge where it was much nicer, better food, welcoming staff. In fairness to the Yacht Club , we have stayed several other times there but with the weekday staff who were always wonderful and were the nicest people ever. If you go there, try to avoid the weekends when they put people on duty who are either inexperienced or not good at making guests feel welcomed or appreciated . I am grateful to guest services for allowing and helping us to move immediately. I will probably not return there for a stay after this experience and I no longer would recommend it at least not on the weekends. We have stayed at many other Disney club levels including Grand Floridian, Polynesian, Wilderness Lodge, Animal Kingdom Lodge and Beach Club and they never had an issue with me bringing a small laptop into the club level especially if the room wasn't ready by 4 pm which never happened at the other locations. We checked in around 3 :25 pm and were there about 45 minutes in total. Room still wasn't ready when we left after 4pm. Happy we left.

A beautiful nautical themed hotel, situated in the heart of Disney. Breathtaking decor, that teleports you immediately as you walk in to the lobby. This hotel is a 5 minute walk to Epcot and has everything you need to enjoy your stay. The cast members are dressed the match the theme and have impeccable work ethic to ensure their guests have the perfect stay. We had a water view room. Which was perfect. We could see the hustle and bustle on tue boardwalk and at 9pm we could watch the fireworks in the comfort of our room. The room provided a safe, an iron and fridge. Sadly, the lack of TV choices such as Disney plus was a certain miss. During our stay, sadly hurricane Milton head right for us. The let down here was the hotel did not provide nothing for its adult guests. As the children sat in the lobby playing games and being kept happy. Us adults were not allowed to leave the hotel and had to endure a night in our room while Milton headed for us. No gift basket no free Disney plus. Absolute nothing. They expecting you to pay for Disney and even drinks in the cafe downstairs. The parks closed for almost 2 days. It was a shambles. Very sad how a multi billion company could not provide its guests with a free meal or complimentary tv package to keep the adults entertained. However, once Milton left. Everything returned back to normal and we continued to enjoy our stay. This hotel had certain must and I hope we will be back to stay.

Nice hotel but the Disney magic isn't what it used to be. We stayed here for my daughter's 16th birthday. The location is great and the grounds are beautiful. I love how your name is on the TV when you checkin. The fire alarm went off one morning at 6:00am and we exited through this area where all the kitchen staff also exited. They were all very helpful in showing us where to go and making sure people didn't go back in. We would have liked better options for quick service and more seating in there. Most stuff was pre made that you had to grab yourself in a fridge etc. The pool chairs are an issue as in most hotels. Our arrival day we couldn't find any chairs. The next time we went we found a few. There were towels next to me on several chairs and no one sat there the entire 3 hours I was there. My daughter and I went to the lobby on her birthday to get a birthday button and "the captain" helped us. He grabbed a button placed it on the counter, rolled a sharpie over and walked away. We were shocked how it was handled and he didn't even say Happy Birthday. (the Disney magic isn't there anymore, saw instances of this in the park too). We liked the hotel but it's just not worth the price for what you get.