TripAdvisor Traveler Rating

Our family enjoyed the Surfside Inn and Suites. The people we encountered at the front desk area were helpful and kind. The hotel was clean. The rooms were tastefully decorated. We appreciated the space the "2 bedroom" suite offered our large family. The hotel is within walking distance of some restaurants. The shuttle service made it easy to get to the parks. We never had trouble finding a parking spot and this was at a very busy time of year. It was convenient to have a pharmacy across the street for things like distilled water for a family member's c-pap machine. A son left a few rings on the desk in our room. We didn't realize this until days later. The hotel was super organized with their lost and found procedures. This required communication between housekeeping, security, the management. And it required honesty. Thank you, Surfside Team, for helping us reunite with our belongings. The only area that I would love to see improved is the Beach Break Cafe. Tastier, healthier options with better signage for those with food allergies would be a wonderful upgrade.

We had a suite at Surfside which has a separate bedroom It was perfect It gave our son privacy. The room is big with plenty of space for luggage Main area had drawers and the separate bedroom had a small hanging space We made use of the fridge & microwave The housekeeping just refreshes the room so the bathroom wasn’t thoroughly cleaned but toilet roll & few toiletries were replenished We were extremely impressed with this hotel compared to others we have stayed in Orlando. I didn’t think we would be spending a lot of time in the hotel but unfortunately, my husband was ill. The food was excellent, freshly made and tasty and reasonably priced. Also, all the staff were really friendly & helpful. The Starbucks staff were the same & I wished we had their efficiency in the UK As this is a Universal hotel, the buses to the theme parks are included. The buses start really early to City Walk & are frequent. The buses to Epic start later but it’s worth getting in the queue early due to its popularity Overall, I would not hesitate to stay in Surfside again. It’s smaller than Dockside and I think that makes it easier with lifts and buses etc

Fantastic hotel particularly if you are focusing on Universal Parks. Convenient shuttle every 10 minutes to all Universal park destinations, the early admission is a saviour, especially if you want to get a chance of queuing for a reasonable time for one of the big thrill/new rides. We checked in with May and she was so charming and gave us so good intel about the hotel/park amenities. We have stayed at volcano bay before but prefer here due to it's smaller size and although the dining options aren't as varied we found the food quality much better here by comparison, very fresh (but waiting a little as made to order). Slight downside is the room does lack privacy if you are prudish! Would consider the two bedroom next time for our family of three. The cleaners are so friendly and efficient rooms replenished everyday without fail. Overall a fantastic hotel that ticks the boxes. We're still here now and don't want to leave ! Thanks Surfside ??

Hotel is perfectly situated in the Universal bubble for easy access to the parks, shuttle was timely and easy to find, staff were very friendly. Lots of families stay here, the room was a good size, clean, there are 5 of us(2 adults, tween and 2 children) and the 1 bedroom suited us fine, has the basics you need like microwave, toaster and coffee machine. Lots of shops and places in walking distance for food and groceries. The only issue was intermittent hot water for showers, otherwise I would definitely stay here again and is a decent budget option for families.

This is just an okay hotel, we ran into a few issues that took it from good to just okay. The toilet ran off and on all night, you could hear music from the pool on the 5th floor past 9 pm. The room came with 4 pillows for 4 people, we requested an additional 5 pillows and we were brought 3 pillows and told that there were no more pillows available.