Overview
One of the most luxurious properties in the Iberostar portfolio and part of the Iberostar Grand Collection, this adults-only resort set on a breathtaking beach exudes decadence. Enjoy the incredible dining options, the stunning oceanfront spa and the beautiful rooms with in-room whirlpools. What more could you ask for except for more time to enjoy it.
Adults Only 18+
Enjoy the “Stay at One, Play at Four” option where guests can also use the facilities of the four resorts in the complex: JOIA Bavaro by Iberostar, Iberostar Selection Bavaro Suites, Iberostar Dominicana, Iberostar Punta Cana and Coral Level at Iberostar Selection Bavaro Suites.
Check in
3 p.m.
Check out
12 p.m.
Rooms
273
Inclusions
- Daily activities
- Round-trip airport transfers
- Non-motorized water sports
- Intro scuba lessons in the pool
- Online or mobile check in available
- All taxes
Rooms
- 1 king bed, or 2 double beds
- No more than 2 guests in the room
- 1 king bed, or 2 double beds
- Maximum 2 adults
- No more than 2 guests in the room
- Butler service
- Ceiling fan
- Jetted tub
- Mini-bar
- Pillow menu
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Hair dryer
- Mini-bar
- Phone
- Safe
- Slippers
- TV
- DVD player upon request
Suites include:
• Online check-in*
• Room selection through “My Room Online”
• Special welcome drink
• Refreshing towel upon arrival
• Registration at reception (not private)
• Hotel & Room orientation made by bellman
• Resort Credits
• Bottle of local wine/liquor
• Grand Experience Team courtesy call during stay
• 24 hour Guest Service
• Grand Experience Team available to assist the guest needs in the hotel areas
• 24 hour Bellman service
• 24 hour Valet parking service
• Pool Grand Experience Team service
• Resort guided tour by appointment (Grand Experience Team)
• Grand Experience Team courtesy call day before checkout
• Baggage claim by bellman in room
• $ Late check out**Subject to availability
- 1 king bed, or 2 single beds
- No more than 2 guests in the room
- 1 king bed, or 2 single beds
- Maximum 2 adults
- No more than 2 guests in the room
- Butler service
- Ceiling fan
- Jetted tub
- Mini-bar
- Pillow menu
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Hair dryer
- Mini-bar
- Phone
- Safe
- Slippers
- TV
- DVD player upon request
Suites include:
• Online check-in*
• Room selection through “My Room Online”
• Special welcome drink
• Refreshing towel upon arrival
• Registration at reception (not private)
• Hotel & Room orientation made by bellman
• Resort Credits
• Bottle of local wine/liquor
• Grand Experience Team courtesy call during stay
• 24 hour Guest Service
• Grand Experience Team available to assist the guest needs in the hotel areas
• 24 hour Bellman service
• 24 hour Valet parking service
• Pool Grand Experience Team service
• Resort guided tour by appointment (Grand Experience Team)
• Grand Experience Team courtesy call day before checkout
• Baggage claim by bellman in room
• $ Late check out**Subject to availability
- 1 king bed, or 2 single beds
- Ocean view
- No more than 2 guests in the room
- 1 king bed, or 2 single beds
- Ocean view
- Maximum 2 adults
- No more than 2 guests in the room
- Butler service
- Ceiling fan
- Jetted tub
- Mini-bar
- Pillow menu
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Hair dryer
- Mini-bar
- Phone
- Safe
- Slippers
- TV
- DVD player upon request
• Personalized pre-arrival contact to learn the guest’s preferences*
• Online check-in*
• Room selection through “My Room Online”
• Personalized welcome
• Special welcome drink
• Refreshing towel upon arrival
• Private check-in with a Hotel & Room orientation made by the butler
• Resort credits
• Customized Minibar
• Bottle of local wine/liquor
• 25% of discount on Star Prestige
• Butler courtesy call during stay
• 24 hour Guest Service
• Exclusive Grand Experience Team with butler service
• 24 hour Bellman service
• 24 hour Valet parking service
• Pool Grand Experience Team service
• Ironing service
• Resort guided tour by appointment (Butler)
• Butler courtesy call, day before checkout
• Butler support for any guest needs
• Personalized farewell of guests
• Baggage claim by bellman in room
• Complimentary late check out* *Subject to availability.
- 1 king bed, or 2 single beds
- Pool view
- No more than 2 guests in the room
- 1 king bed, or 2 single beds
- Pool view
- Maximum 2 adults
- No more than 2 guests in the room
- Butler service
- Ceiling fan
- Jetted tub
- Mini-bar
- Pillow menu
- Swimout pool
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Hair dryer
- Mini-bar
- Phone
- Safe
- Slippers
- TV
- DVD player upon request
Upper Grand Suites:
• Personalized pre-arrival contact to learn the guest’s preferences*
• Online check-in*
• Room selection through “My Room Online”
• Personalized welcome
• Special welcome drink
• Refreshing towel upon arrival
• Private check-in with a Hotel & Room orientation made by the butler
• Resort credits
• Customized Minibar
• Bottle of local wine/liquor
• 25% of discount on Star Prestige
• Butler courtesy call during stay
• 24 hour Guest Service
• Exclusive Grand Experience Team with butler service
• 24 hour Bellman service
• 24 hour Valet parking service
• Pool Grand Experience Team service
• Ironing service
• Resort guided tour by appointment (Butler)
• Butler courtesy call, day before checkout
• Butler support for any guest needs
• Personalized farewell of guests
• Baggage claim by bellman in room
• Complimentary late check out* *Subject to availability.
Amenities
Aerial view
Aerial view
Aerial view
Reception
Beach
Beach
Pool
Pool
Lobby Bar
Lobby Bar
Bar
Bella Vista Buffet Restaurant
La Perla Buffet Restaurant
La Perla Buffet Restaurant
El Galeon Surf & Turf Restaurant
La Tentazione Wine Cellar
Grand Cellar
Grand Cellar
Theatre Bar
Gym
Spa
Spa
Location
Reviews
TripAdvisor Traveler Rating
UNPLEASANT EXPERIENCE--DO NOT COME HERE IF YOU HAVE A SPECIAL OCCASION OR LIKE TO SWIM IN THE OCEAN
Ilovetoswim100 on May 31, 2025
This was supposed to be a birthday celebration. I have spent my birthday at an iberostrar in Jamaica last year, with sparklers and cake, and thought of going to DR this year to do the same. It was a bad idea. BEACH: Unswimmable due to seaweed. It's not the hotel's fault there's seaweed in the ocean--but it is the HOTEL'S FAULT FOR FAILING TO CLEAN IT UP! It just sits there for days along the shoreline and piles up, at the knee-high level, so you can't access the water. The water then is dirty because the water grabs the seaweed that sits on the shoreline and it floats there near the entrance....Please see the photos for yourself-- the seaweed does not lie. You can see where the fresh one is, and where the old one, and then the oldest one that hasn't been cleaned out is... the photos were taken on the 27 of May (2025). BIRTHDAY/SPECIAL OCCASION: Made the butler aware of it. He informed that because the hotel is against plastic (although coca cola came in plastic bottles), there won't be any balloons/decorations, (unless we brought that ourselves) or anything special like candles/sparklers, again, because the hotel is against fire (although the hotel did put on a fire show, and used sparklers inside the theater for other shows) but he will do us a favor and organize those. A few days before birthday, I even spoke with the hostess of the restaurant that I wanted to visit for my bday, and asked if they could do candles and cake--she said all of that is organized by the butler, and that they cannot do anything unless he organizes it. Of course he did absolutely nothing. No decorations (not even a happy birthday banner, even though I saw the "happy anniversary" banner at some other door), no candles, no "happy birthday" messages. Nada! I happened to run into the compliance manger in the afternoon on my bday, and complained, she said she'll pass the message to the hire-ups. In the evening, the restaurant that I wanted to go to was closed, and the others had long lines/queues, so we just went to the buffet. The compliance manager happened to be there, and we met eyes, she recognized me. When we came back to our table with food, our table was decorated (it was not decorated before), and at the end of the dinner, the staff brought cake and one candle. They sang a HBD song. I am thankful, but I can't stop thinking that if the compliance manager wasnt there at the buffet checking the place out, and if she did not see me or recognize me as the girl who complained earlier---none of the happy birthday stuff would have happened that day. At the checkout, a few days, later, I saw on the screen that cake, decorations, and other stuff for special occasions cost extra money: $300-400. And that's at 5 star (?) all-inclusive resort. Ridiculous! DINING: If the buffet is closed, and it is closed at least once a week for dinner, then good luck trying to get into the restaurants. You'd need to wait between 50 min to 1,5 to get in if you're not there at 6PM. The resort offers classes until 6pm, and at least one or two restaurants are closed per day, and that all creates a rush hour/traffic at 7-8PM when the majority of ppl go to eat to the remaining ones. You will also be lucky if the app (buzzer) works correctly, or you may not even get a message that there's a table for you. SMOKING: It should be smoke-free, but ppl smoke everywhere, inside the lobby too, and it is not regulated. Gross. TEMPERATURE: Too hot everywhere. The hottest room--is the fitness center. I know... unbelievable. ELEVATORS: The hotel turns them off on purpose to save on electricity. They only worked in the afternoon when ppl were expected to check-in. I know this, because I asked. SPA: Sol and Giselle do a good-quality job/massage. I recommend! STAFF: was friendly. No complaints here.
Great couples retreat! Can’t wait to return.
387blairw on May 25, 2025
We booked this trip with another couple after reviewing several resorts. We’ve never stayed at an Iberostar resort and this trip will be the first of many to come I’m sure. We’ve been to Punta Cana many times, mostly staying at the Hard stock which we always enjoyed with our kids and other family. However, we thought this time we would branch out and were so happy to have had a wonderful experience. My main priorities are great, safe food, top notch service, and clean rooms and amenities. Iberostar didn’t disappoint but there is some room for improvement. Service - top notch across the board. Our butlers Jose and Shester were wonderful. Jose was on “duty” for most of our trip and was so accommodating and helpful throughout our stay. Anything we needed, he would go above and beyond to make us happy. Thank you Jose. Food - I’ll eat just about anything back home but am very picky when it comes to presentation, consistency and most of all, being safe to eat when away from home, in another country. All I can say is WOW! Even comparing to the Hard Rock which I’ve always enjoyed, I was so much more comfortable eating here after a couple of days. Selection is extraordinary and the quality is top notch. VERY pleasantly surprised. Room Accommodations - here’s where I think there’s room for improvement. No question the rooms are clean and tidy. However, they’re starting to get tired and could use a refresh. Housekeeping did a great job of ensuring the rooms were kept clean. I didn’t mind the layout at all. Hotel Amenities - All good here accept two items - the main pool is in need of servicing and the gym has limited capacity and some old equipment. Pool - There was algae in the grout throughout the main pool and tiles were falling off in many places. This didn’t prevent our enjoyment of the pool but it really does need to be treated. I’m sure this is a very difficult thing to do given how much activity the pool gets. And I realize being next the to ocean probably doesn’t help. However, I have not experienced similar conditions at other resorts in Punta Cana so clearly it can be dealt with. One other issue is actually getting a spot to lye down by the pool. If you’re not down there by 7am, you’re not getting a bed to lye in. If you’re there after about 8/9, you’re not even getting a chair. Can be very frustrating. Gym - the rooms are not big enough and the equipment is in need of a refresh. Personally I was hoping to see a rowing machine which is what I use back home, but I was able to make do with the equipment provided. It’s not bad nor unusable…I just expect a bit more from a highly rated resort such as this. As a side note, while we enjoyed sitting under the palapa huts on the beach (we never had a problem getting one), the beach was constantly blocked by washed up seaweed. We’ve never seen it this bad in Punta Cana. Not sure of its the time of the year, or some other anomaly but it was very inconvenient to get into the ocean constantly battling with it washing in. And while it was being trucked away from time to time, there wasn’t enough equipment to keep up. Not sure we can blame the resort directly but it’s definitely a problem. Overall, a wonderful getaway with another couple friends of ours. Notwithstanding my constructive criticism above, we all enjoyed it thoroughly and can’t wait to look into our next stay either here or at another Iberostar resort.
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