Guests with special needs
We’re dedicated to providing an excellent guest experience to everyone that chooses to travel with us. As such, we want to ensure our promises and the services we offer to our guests with special needs are readily available. We have gathered everything you need to know about travelling with a disability in this section.
This page may be accessed using a simplified web address: westjet.com/accessibility.
Contact information for persons with special needs
You may call us toll-free (1-866-693-7853) or email us if you are a person with special needs and have an inquiry or if you are experiencing difficulties accessing our website. If you encounter an accessibility issue, it is helpful to let us know the specific web page and nature of the issue in your email or phone call. We will investigate and make every reasonable effort to ensure that the page or information meets our Accessibility standands.
In Canada, you are entitled to certain accommodations and services under the “Accessible Transportation for Persons with Disabilities Regulations”.
As a large Canadian carrier, WestJet follows Parts 1, 2 and 3 of this regulation for all flights operated to, from and within Canada.
For flights to or from the United States WestJet also follows the Passenger with Disabilities Passenger Bill of Rights under the U.S. Air Carrier Access Act and its implementing regulation, 14 Code of Federal Regulations (CFR) Part 382.
For more information about accessible transportation for persons with disabilities operated flights, please contact us or use the Helpful links below.
WestJet is committed to facilitating and improving the accessibility and usability of its website. WestJet strives to ensure that its website services, applications, and content are accessible to persons with disabilities including users of screen reader technology.
To accomplish this, WestJet has engaged UsableNet Inc, a leading web accessibility consultant to help test, remediate, and maintain our website in-line with the Web Content Accessibility Guidelines (WCAG).2.0 AA conformance. This commitment to accessibility ensures we meet the Canadian Transportation Agency’s Accessible Transportation for Persons with Disabilities Regulations, and the U.S. Department of Transportation Ruling under 14 CFR Part 382, Non-discrimination on the Basis of Disability in Air Travel. Further, we are working towards WCAG 2.1 AA conformance which will exceed the Canadian and U.S requirements and will meet the requirements under the European Union Web Accessibility Directive.
Please be aware that our efforts to maintain accessibility and usability are ongoing. While we strive to make the website as accessible as possible, some issues can be encountered by different assistive technology as the range of assistive technology is wide and varied.