WestJet

Guests with special needs

We’re dedicated to providing an excellent guest experience to everyone that chooses to travel with us. As such, we want to ensure our promises and the services we offer to our guests with special needs are readily available. We have gathered everything you need to know about travelling with a disability in this section.

This page may be accessed using a simplified web address: westjet.com/accessibility.

Contact information for persons with special needs

TTY: If you have a teletypewriter (TTY), you can contact us with a few simple steps:

  1. Dial 711.
  2. After the operator gives you the go ahead, type in 1-888-937-8538 and then type GA.
  3. The operator will dial the number for you and will let you know as soon as someone answers the call.
  4. You will then proceed to use teletype to communicate with the operator, and the operator will act as a translator to WestJet.

Guests with disabilities experiencing difficulties accessing WestJet.com:

If you encounter an accessibility issue, it is helpful to let us know the specific web page and nature of the issue in your email or phone call.  We will investigate and make every reasonable effort to ensure that the page or information meets our Accessibility standands.

Services and amenities for guests with special needs in international destinations/hotels:

Travelling abroad with a special need can pose unique challenges. International accessibility services and amenities may not meet Canadian or American standards and may differ from location to location. We strive to ensure that appropriate arrangements are made to make your travel a remarkable experience, however, we are unable to guarantee the availability of or access to accommodations, or other third-party services for guests with special needs in destinations outside of Canada and the U.S. If you are travelling on a WestJet Vacations package booking, we will make our best effort to provide acceptable arrangements and will commit to disclose any arrangements in advance when possible. Please contact us so that we can help ensure that your vacation needs are met and provide you with a list of our current hotel partners that may be able to meet your travel needs.

Supporting Invisible Disabilities through the Hidden Disabilities Sunflower Program

At WestJet, we believe travel should be welcoming and accessible for all. Whether in the airport or onboard, WestJetters trained in the Sunflower program will recognize the symbol and provide you with the respect, patience, and support you may need.

WestJet is proud to participate in the Hidden Disabilities Sunflower program, which allows individuals with non-visible disabilities to discreetly indicate that they may need additional assistance, time, patience and support while travelling. By wearing a Sunflower lanyard you can signal to our team that you may require extra support throughout your journey. 

Request a complimentary Sunflower Lanyard at WestJet check-in counters across Canada.  

Disability entitlements

In Canada, you are entitled to certain accommodations and services under the “Accessible Transportation for Persons with Disabilities Regulations”.

As a large Canadian carrier, WestJet follows Parts 1, 2 and 3 of this regulation for all flights operated to, from and within Canada.

For flights to or from the United States WestJet also follows the Passenger with Disabilities Passenger Bill of Rights under the U.S. Air Carrier Access Act and its implementing regulation, 14 Code of Federal Regulations (CFR) Part 382.

For more information about accessible transportation for persons with disabilities operated flights, please contact us or use the Helpful links below.

Helpful links