Brickell Bay Beach Club & Spa

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 1331 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Amazing Time!!

    Reviewed by GlobeTrotting94749() on Mar 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The Brickell Bay made the experience of visiting Aruba amazing. The property is very clean, we had a very clean and spacious room. The Staff at this property are fabulous, from the front staff to the bartenders. This isn't a high end property but it's a very friendly and family like place.

    Individual ratings:

    Service

    Service-5

    Value

    Value-4

    Terrific!!!

    Reviewed by BoardingPass446325(Buffalo, New York) on Mar 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have stayed at the Hilton for the last 4 years... this was as nice and much less expensive! The staff was fabulous! The room was clean and the beds were wonderful! The beach and palapas were great- and again the staff was terrific! Kind of want to keep it a secret so it isn't too busy when we return?? Love to our new friends at Brickell Bay!

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Good Value for the Money

    Reviewed by Judy G(Toronto, Canada) on Mar 22, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The hotel is a little tired and could use some basic upgrades. However, it was clean, the staff was kind, helpful and personable. We came on SUNWING and since there is no representative at this hotel the concierge was really accommodating in making phone calls for us and booking excursions. The location worked for us, it was across the street from the beach, a 2 minute walk, and beach chairs were always available and the location on the beach was not as busy as some other parts. If you want bar service and a variety of beach menu options with service then this is not the hotel for you. If you just want peace and no one bothering you once you got your towel and beach chair, then you are in the right spot. The beach hut where you picked up your towels had cold beer, pop and water available for purchase. The hotel is near many restaurants, shopping and the mall. It was a 20 minute walk to the nearest (less expensive) minimart. The only thing we really missed was a balcony so that we could sit outside in our room or hang our wet bathing suits and clothes out to dry.

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-5

    AMAZING CUSTOMER SERVICE

    Reviewed by lovincarib(Canada) on Mar 21, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our 3rd time vacationing at The Brickell Bay Beach Club & Spa and was by far the best experience we have had there. Our room was ready on arrival, wonderful, clean and comfortable. Everything we requested was there and operating properly. The location of the Brickell is fantastic . The resort is across the street from beautiful Palm Beach and a 2 minute walk to the complimentary beach Palapas and chairs. The young man at the beach is so efficient, friendly and attentive. I wish we would have asked for his name, but did notice he was the employee of the month while we were there. They offer free beach towels there and drinks for purchase. We enjoyed chatting with him each day. The Brickell is in the middle of all the high rise resorts, restaurants and shops. Such a great location. We can't thank Jeanrick enough for his amazing customer service. He truly cared about our stay and that everything was perfect. Jeanrick you are such an asset to this resort, your thoughtfulness was so appreciated. Thank you for everything you did to make this our best stay the best ever ! Looking forward to our next vacation with you !

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Exceeded expectations

    Reviewed by chelseabW3547IG() on Mar 21, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We did a Black Friday deal for this resort and got an amazing price. Some reviews were iffy, so we didn’t have super high standards going into it, but it really did have everything we needed. The facility might be somewhat outdated, but the great staff certainly made up for it. Everything was very clean and the front desk staff made sure to check in with us everytime we walked in and out. Location is perfect - quick walk to reserved beach area and if you’re lucky they’ll golf cart you there. Right in the middle of everything - restaurants and shops everywhere. You can order food from the swim up bar from the local restaurant and it will be delivered to you at the pool. Bartenders were amazing and great to chat with. One thing I will say is bring a long cable to charge devices...there aren’t any outlets near the bed, just in weird places in the bathroom and high up on wall.