TripAdvisor Traveler Rating

Some rooms face the train tracks which are only mere feet away from the windows. Trains run at least hourly all through the night so the smashing of the train crossing track to track will shake the walls. The windows are thin and poor noise cancellation. The room doesn’t have ear plugs or white noise machine. There was black mold on the window in the bathroom. Carpets are dusty and dingy. Bathtubs are old and yellow. Feels like an 80’s motel.

Neha Dhiraj was my primary contact for this booking, room upgrade, and special experience for my 6oth birthday celebration. She was responsible for making my visit extra special and a 1st class experience by upgrading my Gold room to a complimentary amazing and huge Heritage Gold suite, and upon arrival I was surprisingly greeted with a bottle of Prosecco and slice of lucsious chocolate birthday cake!!! Wow, I was floored and immediately sent video and photos of my room to friends and family!!! Oksana Byndyu also made my visit special with the welcoming introduction of a retro record player and my favorite albums of Aretha Franklin 1961 and Fleetwood Mac Rumours, 1977. So perfect for a 60 year old! Both ladies were extremely welcoming, and knowing that I was treating myself to an Rnr massage at the hotel, gave me a discount coupon to use!!! I want to extend a huge thank you primarily to Neha, but also to Oksana for making my stay so memorable and special at Fairmont Palliser. Because of these 2 ladies I will definitely be back, and give 5 stars for my rating! You truly have given me great memories for my special occasion!!!

The Gold Floor team goes out of their way for their guests — thank you for taking care of us and special mention to Vanessa C. who has been beyond thoughtful :) Would recommend for business, friends and family. Central location, perfect amenities and great restaurant too.

We were just there for one night on our way to Jasper/Banff. Overall, the property is located within walking distance to lots of things. I appreciated that they let us check in early since we had arrived much earlier than anticipated. I did have a odd experience trying to order a beverage before dinner at the bar top where none helped or acknowledged us for over 10 minutes. While they were busy, they could have simply acknowledged us and then returned back to us. I did find the hotel rooms to be dated, so do keep that in mind.

Fairmont Gold lives true to its name, both in its delicacies and elegant style. Truly, impeccable and impressive service. Ms. Neha Dhiraj saw to it that we had a great time at our high tea just as we got checked in. From helping us with specific dietary needs to giving our son pretty easter bunnies and Fairmont stickers, she took it upon herself to make the staycation memorable from minute one! Everyone should visit Fairmont Palliser for a great trip and a lovely unwinding holiday!