Crown Paradise Club Cancun

4.0 star rating

Quality accommodation with a variety of facilities and services.

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    What to expect (based on 14189 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    A LET DOWN

    Reviewed by kelliyoung2021(Glen Burnie, Maryland) on May 11, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    First off let me say I am very thorough about where I book to stay but this place is a SCAM at best. The pictures are not actual representation. This "resort" is old and outdated. They love "putting bandaids on bullet holes" here.. what I mean is that they love to just paint over things that could actually use a complete renovation. Light fixtures in the room were spraypainted over with rust underneath, lamps on night tables also spray painted. Patches in ceiling also spray painted. (We confirmed this by also walking by a room that was being worked on and a maintenance man was spray painting the ceiling fan. Absolutely hilarious. Our room smelled of mold and was moist the entire time despite having the air conditioner running, no amount of ac will fix the mold smell. You WILL wake up with damp hair and clothes, that is a guarantee. This place needs central air and proper ventilation. It would probably be better to demolished this place and start over. The price they charge is insane for what you actually see once you arrive. Oh yeah, and there's no beach. It's gone, eroded. I know, it's not the hotels fault that it eroded but they shouldn't advertise it anymore since it's gone. (Literal false advertising) Also if you're booking for the water slides they aren't open either. ?? Lastly, maybe the most disappointing.. the food. I got sick more times then I can count while on this 6 day trip. Have fun standing in line for your all inclusive super bland and disgusting food. Even the food that's at the restaurants on the resort property is terrible. So there's no point in making reservations at those. Not to mention getting a reservation is near impossible. People book 3 days in advance. DO NOT spend your money here. There are much nicer and newer resorts for only a few hundred dollars more. I cannot believe they are scamming so many people with incorrect photos and false advertising.

    Don't trust pictures!!!

    Reviewed by kaseyy2016(North Las Vegas, Nevada) on May 11, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    This hotel is a catfish! Meaning what you see in the pictures is not what you get. The beautiful beach in the pictures.... is not there! Room was always damp and never felt comfortable to sleep in. Fixtures were broke and most of them were rusted then spray painted over. Ceiling had clear water damage that they tried to cover up but did not so a very good job. Walking around in the hotel was hot and extremely humid I was always sweating. Elevators have no ventalation either. Food was very bland and we only would eat burgers or French fries at the hotel. The meats were always over cooked in the buffet and lacking a lot of flavor. Restaurants are made to look fancy but the food is the same as buffet but on different plates. We went to Wayne's boots and Los gallos. Overall it was not a pleasant experience for.my wife and I and we will not be recommending this to anyone.. ESPECIALLY ADULTS! GO TO ADULT ONLY RESORT.

    Not as advertised!! Do not trust pictures.

    Reviewed by Kasey Y() on May 11, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    When my wife and I showed up to the hotel it seemed nice. We stayed in room 2717 in the second wing of hotel.. But once we got to out room we saw that fixtures were rusted then just spray painted over. Also cieling had clear water damage. Lights were not working. A/C was very ineffective and the room was humid all 6 days we were there. Bed sheets always felt damp and we set the temp to 60 and it never felt cool. The room need much updating. Only thing that was nice in the room was the tile. Once we left the room the hallways and elevators were worse for the humidity and as soon as you left the room you were sweating. The ventalation was very poor and it was uncomfortable to walk around in hotel. We decided to check out the buffet and it was more of the same. Very humid and uncomfortable and the food was very bland and most of the meats were always over cooked (roast beef, and all grilled meats.) As for the restaurants that they offered... the reservation process was not good and half the time we would not get an answer from the people we had to call to make the reservation. Once you did get ahold of someone, most of the restaurants were booked and you had to book 1 or 2 days out. We got to try Los gallos and Wayne's boots and they were very underwhelming. It was just the buffet food on different plates. Lacked a lot of flavor and was not fulfilling. The pools themselves were fine but if you didn't get there early then you most likely were not going to find chairs for you and your family. And the adult pool cabanas were always full and people would stay for extended period of time. Last but not least. Water slides were not operational and the beautiful beach you see in the pictures is not there anymore and there is barely any sand when you walk out to the beach. You have to go to Playa defines to go to a decent beach. Overall I would not recommend this hotel to families and definitely not for adults. The whole time we were just looking for another hotel to stay in next time. The staff is very nice but it doesn't make up for everything else.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-3

    Rooms

    Rooms-1

    Service

    Service-4

    Value

    Value-2

    Excellent survive, family friendly, very clean place.

    Reviewed by C8987VHanthonyc(Baytown, Texas) on May 10, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Alethia was the most outstanding person. I participated in a competition and she was very cool and creative. I recommend this hotel because it is family friendly while also giving you the adult experience you look for.

    Family vacations

    Reviewed by melbay2021() on May 10, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I came with my whole family and it was very fun, we also loved Salatiel he was so nice, and charming he was extremely attentive, he is the best waiter ever we also liked the seafood restaurant and Japanese restaurant too and we love Majo from the entertainment and sports staff she is lovely with the kids if you come to this hotel you should meet them!!