Dreams Sands Cancun Resort & Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

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    What to expect (based on 7562 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Beach service in preferred club area

    Reviewed by Garry W() on Sep 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Day one on the beach and our waitress Sandy was amazing very polite and no matter what drink you wanted it came quickly I wanted some milk and along it came always a smile and always said hello around the resort A credit to the Hotel

    Awesome weekend vacation!

    Reviewed by Karyna C() on Sep 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I had an incredible time at such a beautiful resort. Gibran at the lobby was very informative and friendly. Always went out of his way to answer all our questions. Francisco, our waiter at the Himitsu restaurant was wonderful. His food choices for us were all delicious. AND he made our dining experience fun with all the jokes he was telling us. Cesar, our bartender was awesome. His drinks were delicious. Loved how he made the rainbow tequilas.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    Perfect Holiday in Mexico

    Reviewed by Emma G(London, United Kingdom) on Sep 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Myself and my partner Alan just got back from our Holiday at Dream Sands and I can honestly say it was one of our best yet .... the Staff are the best thing about the hotel super friendly and helpful and very accommodating. Keilly who works at Waves and Sands and Olio restaurant is so happy and friendly she was greeting us always with a smile made us feel very welcome in both restaurants, also the Entertainment staff were fabulous great fun volley ball with Carlos /luiz and salsa lessons with Mikhal/Jose all the guys were great team we will definitely will be going back to Dream Sands :) :)

    Vacation 2019 #2 Dreams sands Cancun

    Reviewed by stephengoda(Croydon, Pennsylvania) on Sep 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had an awesome time at an awesome place. Very friendly people, good times and beautiful water. We would definitely go back and for the price we went for made it extra special. Vive Mexico, Carlos from entertainment Rocks.

    Average

    Reviewed by zachparker8(Portsmouth, Ohio) on Sep 19, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Overall, my wife and I had a good 6 night trip. This is our 3rd time in Mexico; second to Cancun, but have traveled the Caribbean 2-3 times every year for the past 10 years. The room is what it is. We upgraded to a Honeymoon suite, which is I believe, the highest room category offered here; Not worth it. Every room has an ocean view; I would have preferred a higher floor, myself. The "preferred" level IS worth it in my opinion; for no other reason that gaining access to the private section of the beach. Our room was cleaned daily and was very much up to our standard of cleanliness, which is honestly all that we care about considering the limited about of time we are actually in the room. The bed was comfortable by our standards. AC worked very well. I was pleasantly surprised with the restaurants and food. Personally, I loved Himatsu; sushi was great; food even better. Fernando was our server multiple times and he was a joy. We enjoyed the Italian restaurant the least. The lunch buffet by the pool was nice. The breakfast and dinner buffets were above average, in my opinion. We consider ourselves to not be picky eaters; I enjoyed the food at this resort. The resort, itself, is a smaller resort. Two pools--1 seemed to be mostly used as a children's pool; the other "main" pool was always pretty crowded. My wife and I heard several complaints about kids running around. This resort does not have an "adults only" section so if this is a concern for you take heed. It didn't bother us any, but we did hear several complaints. The beach was one of the nicer ones we have seen in cancun; they try to police the seaweed as best they can and it didn't seem to deter many from the ocean. We enjoyed the preferred section of the beach the most and spent most of our daylight hours there. There is a waiter for that area and he does well considering the amount of people, but if you are expecting something quicker than 10 minutes you'll need to get it yourself. Otherwise, I found the drinks to not be too weak We felt safe. Transport to and from Cancun airport was no longer than 20 minutes. Location is close to shopping malls outside of the resort. The entertainment staff was great. Charlie (Carlos) was a joy. Luis is also very nice.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-3

    Service

    Service-4