Majestic Elegance Costa Mujeres

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 252 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Elegant, but not majestic

    Reviewed by emils524() on Jan 25, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Just returned from 10 days at Majestic Elegance w my wife. The hotel is trying hard to be a luxury one, with moderate success. We enjoyed it, albeit not as much as some other hotels. The good: Most of the staff are very hard working and friendly (although that’s standard in Mexico). The hotel is beautiful, clean, modern. Beach is huge, & one of the best I’ve seen in Mexico. Food is good, and available all day. Top shelf liquor. A crepe station. The fresh juices. Not needing a towel card. Bali beds are great (although a lot of them have defects). I like that the “long pants” , etc dress code is enforced at couple of the a la cartes - Stop whining and try to show some class, people. Decent people watching “Hm, that man and THAT woman together...fishy...??” The bad: A lot of glitches. Room keys needing replacement every couple days. Can’t lock the room from the inside - which matters because they have no “do not disturb” signs, so we got the knock-then-enter from the maid a couple times at rather inconvenient times. Very little shade on beach. Although service was good, many times staff was completely overwhelmed. We had to wait way too long a couple of times for simple things like coffee, water at the start of a meal. I’ve seen tables ignored completely at the buffets by staff a few times, likely because they were way too busy. Personally I didn’t like having to order & wait for meat & eggs to be cooked at the buffets, as opposed to having it ready, like most other hotels. Yes, you’re on holidays, but do you really need to stand there for 10 mins waiting for a piece of fish cooked at lunch, or scrambled eggs, and bacon (!!?) at breakfast ? The ugly: The “seasonal heated pools” on their website are a complete fabrication (none of them are heated, and it IS winter). The swim out pools on the North sides get zero sun, so are always freezing. Unlike advertised, there is no “adults only” section at the beach. Overall, I’d recommend the hotel as long as you get it at a healthy discount. Otherwise there are better choices.

    Majestic Elegance Costa Mujeres

    Reviewed by JorgeAO75() on Jan 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    It was my birthday trip and they made me feel really special! Miriam and Pilar our Butlers took the time to fill my room with balloons and leave me a birthday card! will be coming back in Sept. with more family. Highly recommend for service and food was amazing!

    Not the best but they try

    Reviewed by alansO9903HD() on Jan 25, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    When we arrived we were greeted at the door, by the bellman to take our bags and then taken to check in. I asked the young man about an upgrade since that is what our agent told us to do, he immediately shut that down and said no. He seemed preoccupied with something else and I almost felt as though we were bothering him. We were then introduced to our butler Armondo he was very enthusiastic and showed us around and to our room. As we waited for what seemed like forever for our luggage I sat on the deck and looked at the property and it is a beautiful place, however being a construction guy I look at things differently I guess and noticed some things not done correctly or not cleaned up when jobs were done, anyway I’m on vacation so no big deal it’s a new resort. I decided to use the hot tub on the deck and when I got out there was a nasty greasy ring around it. I told Armondo about this and he asked how much sunscreen I had on and I said none. He said he would get the maintenance to look at it and see what could be done. Later he assured me that it had been fixed. The following day I tried it again and same issue, so I again said something to Armondo and he looked at it again and had a maid clean it out and said he wanted to run some water and see it for himself, so he filled the tub and there it sat till the next morning and nothing changed, so that ended my hot tub time cause nothing was fixed. The food at the resort is ok but really nothing to write home about. We went to the steak house and it was ok but the steak didn’t really have much flavor. The Seafood restaurant has lobster that was clearly frozen prior to cooking and was dry. Interestingly enough the Italian restaurant has the best steak at the whole resort Now to the Good. The housekeeping, bartenders and waitstaff at the hotel are awesome and friendly they try to go above and beyond. A Special shout out to the Entertainment man Jordan he provides good times, he’s very good at what he does. Overall I would give this place about 2 1/2 stars but never 5 compared to other resorts that I have stayed at and don’t believe I will ever go back.

    Best resort we've ever been too. Club level was awesome!

    Reviewed by BCtraveling365() on Jan 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The resort is beautiful, new and has great activities for everyone. Now that have that part out of the way, we chose Club level with butler service. Our butler Alvaro was absolutely the greatest service provider we could ask for. He provided everything and more with his duties and coordinated with other services to get us exactly what we asked for. Hey Alvaro if you are reading this, thank you Sir, we plan on coming back. We plan on taking excursions ?? we plan on pina coladas and great food and another selfie with the best serviceperson in Mexico

    We Loved Our Stay

    Reviewed by MrsMorris1144() on Jan 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My fiance and I enjoyed our stay at this resort. The room was modern and well designed. The resort was well maintained. And the food was delicious. Alvaro, our Butler, was AWESOME and the highlight of our stay! We will definitely return.