Hard Rock Hotel Cancun

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 14822 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Vacation

    Reviewed by slee31385(Boston, Massachusetts) on May 04, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Cams in activities was wonderful. She guided us through a yoga class, which was very relaxing and easy to follow. Highly recommend doing yoga with her if possible! Also Ivan by the pool was very helpful.

    Great service

    Reviewed by eflores08(Manteca, California) on May 02, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Sushi bar worker Isai and Hector are very humble people. They are willing to serve with respect and great hospitality. They make you feel at home and welcomed . If you are new to Cancun I Highly recommended the Zen restaurant if coming to the Hard Rock.

    Average

    Reviewed by Shanaedr1(Bear, Delaware) on May 02, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Stayed at this resort for 4 days with a group of friends. I did not enjoy the food at this resort. I felt as though there wasn’t enough selections and many of the food item options were too Americanized, thus, I didn’t get to enjoy the taste of authentic Mexican cuisine. The pool area was always packed and crowded during the day and the swim up bar closed very early in the late afternoon. Staff did however keep hotel very clean and had a wonderful COVID policy in place which made me feel safe and secure. There’s a mall nearby, an attraction across the street for jet skiing/speed boating, and also many restaurants off the resort. Overall I would give my stay a 3 out of 5 stars.

    Hard Rock Cancun on the Beach Couple Dinner

    Reviewed by W5771WKjoshm() on May 01, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Marvelous veiw of the Ocean with an Outstanding 4 course Meal by Enrique! Had Surf n Turf and the Steak was cooked to perfection!!! Very attentive sevice and very friendly! Highly recommend to endulge in the Love Romantic Couples Dinner!

    Entertainment

    Reviewed by Explorer592426() on Apr 30, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Ab, kevboy, mermaid, and the rest of the entertainment crew were amazing. They made our vacation enjoyable and the activities were very fun because of them! They also made our vacation fun because the shows were enjoyable.