Hyatt Zilara Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 9640 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Second visit and loving it

    Reviewed by ticketforadventure(La Canada Flintridge, California) on May 06, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    First let me say, no room has a really bad view they are all basically ocean view suites with amazing hammocks on the balcony. Pros Location Rooms View Pool Butler service No wrist bands Food Affordable pool cabanas Cons Nightly entertainment isn’t that great Food options are a little limited but worth a repeat

    Best resort in Cancun!!!

    Reviewed by courtnigrant1(Mansfield, Texas) on May 06, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We love this resort. We come back for the amazing views, spa/massages, and the staff. The staff work so hard to make sure you have the best vacation. You constantly see someone cleaning. Which you can tell by never seeing trash or it looking dirty anywhere! Food is best for Mexico. All the rooms have balcony with ocean view. Don’t think twice about booking here. Just do it! You won’t regret it :) Thank you Zilara for making our trips amazing and unforgettable.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Best service we've ever experienced!

    Reviewed by QSis(Boston area) on May 06, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Everyone, but EVERYONE working at this resort is excellent at offering friendly greetings and serving guests. Best service we've ever had, anywhere! Among many people who were great, two outstanding servers were Fabian and Gabriel, who could not do enough for us, and made our stay truly delightful! Other notable mentions are spa workers Aurora, Milda, and Rosie. Had my first massage and water therapy - wonderful! The food was abundant and the variety enormous, but was just good, not excellent. Everything was bland, even the Mexican dishes. The no-kids atmosphere is absolutely the way the way to go for us!

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Much needed relaxing vacation

    Reviewed by christinegH4951VI() on May 06, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The amenities were great. The service was excellent! We loved Ligia, our" pool girl" & Ivan "the waiter". They went above and beyond to ensure we had all we needed and then some! Our bed was super comfy too! The nightly entertainment was amazing. All inclusive and adults only is the only way we travel.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Amazing wedding weekend!

    Reviewed by Daltex888(Dallas, Texas) on May 05, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our family and friends all came down for an amazing 4-day wedding weekend. My partner and I will remember the weekend forever — there was no detail that was missed. The entire Zilara wedding team led by Alejandra Parra took care of EVERYTHING!! From the rooms to chefs and wait staff and to the support teams — the wedding designs to the music and photography and to everyone else — we were nothing but elated. All of our guests let us know that they loved the hotel, the grounds, the rooms, the food, the wedding events, and simply the whole weekend. Just amazing! The entire hotel staff was always very attentive and took care of all of our needs. I wanted to thank the team again for the service they provided — they went above and beyond our expectations from the early stages to the Big Day! We look forward to coming again at our one-year anniversary. We already miss Cancun! GRACIAS!!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5