Villa Del Palmar Cancun Luxury Beach Resort & Spa

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

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    What to expect (based on 5711 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Villa del Palmar 4ever??????

    Reviewed by alexlS2230UZ(New York City, New York) on Nov 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is our 3rd time in Villa del Palmar and we still absolutely love it! We stayed in all Playa Mujeres family friendly All inclusive resorts & we think it’s the best option if you are traveling with kids. 1br suites with huge terraces are simply an matched. Excellent service with friendly staff, great food & drinks. What else can I say. We are in paradise and we definitely will be back. Special thanks to Manuel Marin at the front desk for all his efforts!!!

    Third time & more than a charm, it's a GEM !!

    Reviewed by 75robertag(Pittsburgh, Pennsylvania) on Nov 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We just got back from our 3rd visit to Villa del Palmar & we loved every second of our stay. We felt safe & well cared for all week. Covid protocols were followed & they had about 50% capacity. We never had to wait to have dinner, get a lounge chair, etc. The staff, from the maintenance /gardeners to management, were so friendly & welcoming. Armando, Alejandro, & Jose (PePe) from the entertainment staff were so fun & engaging even my husband participated in the pool activities! Moises ( pool butler) was great & always available to set up pool towels & make us comfortable & welcome, great conversations, great guy! Wilbert brought us wonderful drinks & tasty food around the pool. It was constantly windy so we didn't get to utilize the umbrellas but the good thing about that was, no mosquitos bites all week! Azucena at DaVino was so sweet & offered gracious service to us at dinner. I also loved the fact DaVino was open for breakfast every day. I prefer a lovely sit down breakfast instead of a buffet. Buffets were never my favorite even before the pandemic, however, in previous years, the food at Caprichos buffet was very good & I understand they will reopen soon. Saul at Casona Stk was top notch, he's an excellent server & has been there quite awhile. The food there is wonderful. I have seen 1 or 2 bad reviews complaining that you have to pay for the "Good stuff". While it's true some things do have an uncharge, the steak house does include filet mignon, it's listed as "tenderloin" & it's delicious. (I'm speaking of the all-inclusive plan which I definitely recommend) There are plenty of choices without additional charges. In my opinion, the few folks that give this resort a 1 star rating just cannot be pleased with anything. Martin & Nery at Hiroshi restaurant were absolutely wonderful, we remember them both from 2018. Wonderful servers & both great additions to the resort. Gustavo at the spa was so kind & friendly as well as Daniel at the front desk. Our one bedroom master suite is bigger than our own home & has every possible thing you could want or need. Thank you again to our room stewart/ housekeeper. Super clean & perfect with a beautiful ocean view & large balcony. Villa del Palmar is the only place we will stay in Cancun, they do All thing very, very well. You will not be disappointed !

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    Great place to stay

    Reviewed by estevenson66(Jacksonville, Florida) on Nov 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great place to stay, the staff was very nice and pleasant. The room was very spacious and keep clean every time we went out to enjoy the festivaties. The food was delicious! I highly recommend this resort if you're going to Cancun.

    Amazing Resort

    Reviewed by Dori D(Pinckney, Michigan) on Nov 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is an amazing resort!! The staff, service and food is above all others, and we travel a lot. Already booked a return visit. Carlos the pool concierge went above and beyond. Lulu attended to every detail of our stay. Oscar the Zama chef gave us an i. Room service and cooked lunch for us the next day too. Fabia at Devine's finished it with a 7 course meal that was amazing. Cannot say enough about the incredible stay we had.

    Nice

    Reviewed by MARYJ822(LEON) on Nov 25, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The rooms are very nice. Friendly employees. Good food. When they say that chips are included believe them. On a final bill there were tips for the cleaning crew each day. I found this hotel to be a very nice family vacation spotIf you want an American experience in Mexico.