Hotel Playa Cayo Santa Maria

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 8692 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Great service and amazing beach

    Reviewed by paullD1220NP() on Jan 16, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    All workers are really kind and ready to help you. From the reception, bar tenders, waitresses, restaurant staff, buffet staff, room cleaners, beach staff upto the gardeners. They're is so many to name, Yenesey at the main bar, Yami and her staff at the restaurants, Yipsy at the snack bar, Jose at the pool bar, etc... So many to mention and they are all so friendly. Rooms were great, clean with new mattresses. Beach and pools are well maintained. Restaurant service was amazing. Food was great for Cuba. Would go back in a flash! Thanks for the great vacation.

    As soon as my 14 day quarantine ends I’ll be back…

    Reviewed by moorivero() on Jan 15, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This trip over the Christmas season was my first time to this hotel and wow was I impressed! The property is so well maintained and really spectacular, between the pools, the gardens, beautiful vegetation, and clean buildings. There was an exceptional selection of food at the buffet and snack bar and the Dec. 24th and 31st galas were amazing; compliments to all the hard-working kitchen staff and Ivan at the pasta bar. Thank you to Chef Benjamin and Manager Dario for your terrific work and personal touches. Any issues we had were promptly resolved at public relations. At this hotel you definitely receive 5 star service!! Some of our favourite happy staff: the waiters Alejandro and Ledianys (buffet) and Reinier (snack bar), the bartenders Rachel, Sergio, Osvanny, Antonio, Omar, and Dariel, and the whole entertainment team especially Ray and his awesome zumba lessons! I have never felt safer during these times at the resort, as the staff work hard to keep the place clean and everyone wears masks. For any customer who was there and did not feel safe at this resort: how did you manage to board a plane with 150 strangers packed in like sardines? Stay locked at home, don’t create problems, and don’t ruin this paradise and the sense of normalcy for everyone else. Can’t wait to come back!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Amazing Family and Children Hotel with Most Amazing Amazing Amazing Staff and Service (Dec25, 2020 to Jan8, 2021)

    Reviewed by 1Macedonia(Toronto, Canada) on Jan 12, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I just returned from two glorious weeks spent at this beautifully maintained hotel (rooms, grounds, facilities, beach) feeling very very safe during very uncertain times... Sending our huge huge Thank You to All Staff for their Excellent in Service who made our stay forever memorable :) ...apologies if missing anyone ... Lobby Bar: Arianna (Loca, Loca :)), Dayana, Yanaily, Rachel, Dianielly, Yusleidy, Yeny, Yenisbel, Cleaning Staff; Snack Bar: Reiner .. Buffet: Yasmina, Yuliet, Michael with Manager Michel... Entertainment Team: Nerelys, Milena, Victor, Ray, Usdania, Lani, Yailen... Customer Service: Elaine :) ...and All Thank You, Thank You, Thank You Marijana and Mendo

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Very nice hotel

    Reviewed by addisi2018(United States) on Jan 11, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Very nice hotel. I am very happy with my vacations at Hotel Playa Cayo Santa Maria. I have visited the hotel many times and this time was awesome as always. Meibys Reyes was very impressive with her service, very good brochetas on the BBQ. On the other part Yenisey at Lobby Bar was impressive as well with her service and the drinks were on point?????? Would definitely recommend this hotel?????

    Wonderful trip with daughter Jan 1 to Jan 8 2021

    Reviewed by Denis97(Summerstown, Canada) on Jan 10, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    What a nice place. Beach is number 1. A la carte restaurants were all good. Covid protocols strictly followed. Felt safe all along the way. Since we were the first ones to get a PCR test before returning to Canada it was a learning exercise. You need to show before boarding the plane to return to Canada and you also need to show CSB in Canada. So keep it on you. I would return to this resort. Unfortunately there was not much entertainment due to Covid. The staff is amazing.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-4

    Value

    Value-4