Hotel Playa Cayo Santa Maria

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 8750 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    ***** PARADISE AT THE PLAYA *****

    Reviewed by NoreenHall(Calgary, Canada) on Feb 05, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    After 15 years of going to the Playa, it continues to exceed even our lofty expectations. I worked for Air Canada, and I have travelled to many resorts in the Caribbean, but none quite like, "Playa Cayo Santa Maria", which is why we keep coming back year after year, and highly recommending this resort to everyone. This serene property is on a lush slice of paradise, and it provides everything you would want in a dream vacation. Perfect hotel ambiance, delicious food, expect exceptional service with a staff known for it's Cuban friendliness. Honestly, the food is so good that we have a hard time deciding which restaurant to eat at. The rooms are beautiful, and always kept really clean, tranquil heavenly spa experience, amazing pools, and great daily entertainment. The beaches here are spectacular, with baby powder sand, and glistening, crystal clear aqua teal waters. You can walk for miles. The Customer Service Manager, Yaildelis, is very charming and is always available to help out with any of your needs. Nolberto and his team staff go above and beyond for their clients, and for all the above reasons, the Playa has many many repeat clients year after year. It becomes home for many of us, home away from home and man that feel good. Go and say hello to Yilian, she will book your Restaurant Reservations, and give you a tour around their wine room. The staff here is simply the best, so accommodating, helpful, and they will keep you laughing, and coming back for more. We always miss the staff (our friends) at the Playa, Yaidelis, Yilain, Norberto, Meibys, Lucien, Laline, Yandrie- Checho, Dailany, Roniel, Sergio, Lazaro, Kenier, Osvaldo, Hanoy, Yipsy, Emily, Meivy, Abel...... and many more. The Playa Cayo is truly a hidden gem.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    Awesome hotel!!

    Reviewed by Crispie77(Great Malvern, United Kingdom) on Feb 04, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Once again an amazing time at this beautiful hotel, the staff can’t do enough for you! Always helpful, will go above an beyond for you. Nothing beats the entertainment team here, you want fun an party’s!! This is your resort, jorge an lisdan are the best, the main an best entertainers in my eyes. Always going above an beyond to make sure you have a happy an wonderful holiday. Can’t wait to come back an see my Cuban family!! Thanks to all the hard workers here, you make my holiday happiness. ??!!

    Our favorite place

    Reviewed by christinesA2079PG() on Feb 03, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our last trip to Playa Cayo Santa Maria was fantastic as usual. It was our 7th time there and we would have already been back for an 8th time, but unfortunately covid changed those plans. We will be back as soon as we can though. For now we share our memories. We are early risers in Cuba so by 7:00am we are enjoying fresh made omelets, or eggs or pancakes or waffles at the buffet. Along with a variety of other fruits, breads, pastries, yogurts etc....Then to the coffee bar for a cappuccino or cafe cubano. Amazing!! Then off to enjoy the sun at the most beautiful beach. Honestly just gorgeous and you can walk for miles either way too. And drinks are always flowing of course. Lunch can be had at the beach buffet where they also have fresh made pasta and grilled fish. And sometimes amazing wood oven pizza. But we also enjoyed many lunches at La Casa del Pescador. The best fresh made soup, grilled chicken , fish or pork. So very good. Maybe back to the beach or to the pool(many to choose from but we go to the quiet main one between building 7 and 15). Or maybe to the beer garden for some Cristal. However, I got hooked on chocolate vodka. Lol. Oh and the ice cream bar can’t forget about that. Always a good treat in the afternoon. A la cart dinners are the best. 5 to choose from. Food and desserts never disappoint. They are excellent. Evenings were spent either at the lobby bar or beer garden. Lobby bar is always hopping. Music and lots of awesome drinks to enjoy. We have met many people there who are still are friends back home. Such a great atmosphere. Also, got introduced to chocolate tequila. Yup....no kidding. It awesome!! Beer garden is a great place to chill and drink and enjoy the warm night air. We love this resort for many reasons but the number one reason is the wonderful people. They have truly become our family. We miss them all every day. We can’t wait to go back. Hoping to spend our 20th anniversary with our Playa family at our home away from home.

    Best Resort in Santa Maria

    Reviewed by Randy D(Bonnyville, Canada) on Feb 02, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have been to Playa Cayo Santa Maria many time one of our best place to go on vacation , we have been traveling to playa Santa Maria Cuba since 2014 and from day one of landing at the airport in Santa Clara we fell in love with Cuba , we made so many wonderful memories and friends that they have now became family members and part of our lives , from Yoice , Alfredo , Antonio , Yaidelis , Marta , Yordany , Yandy , Mario , Michel and so many more that make us feel at home , the rooms are clean and well kept , beautiful landscaped grounds , pig roasts on Cuban day , not to mention the fishing boat we charted to go fishing and Pino the best first mate you can ask for , the food is all you can ask for they have more spices and condiments now than ever before , a great family resort with activities geared to all ages and genres, we cannot wait to be back at our second home away from home

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    AMAZING TIME IN CUBA

    Reviewed by Sylwia1006() on Feb 01, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The hotel is just amazing! There are large selection of pools (with music or not, to your choice), many bars to drink and eat, beautiful beach with many sunbeds, clean rooms and such more attractions to enjoy. For the special place in this review deserve all hotel's staff but especially the entertainment team who made our stay unforgettable. We had a great time participating to animations during all day. Thanks to all team but especially for Ray, Rodney, Victor, Jorge and Lisdania, who were there not only to make the animations but also to give us some advices about our stay, about places to see in Cuba and to tell us something about real life in this country. Thank you guys ! I strongly recommend this hotel. You will love this place and fall in love with amazing cuban's culture.

    Individual ratings:

    Location

    Location-4

    Service

    Service-5