Sol Rio de Luna y Mares

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 6679 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Beautiful beach, wonderful staff

    Reviewed by JFidd(Abingdon, United Kingdom) on Sep 11, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I feel that a lot of the reviews being negative about Sol Rio de Luna y Mares are unfair. The hotel is in need of some modernisation, yes, but it is still of a good standard. If you go on holiday to Cuba, you can't expect Western luxury because it is a Communist country on a tropical island in the middle of the Caribbean. Unreasonable expectations are a contributing factor I feel. The rooms were clean and tidy, the hotel facilities are perfectly adequate, there is entertainment every night which is loud but it was over by 10pm. Most of all, the staff are so helpful and friendly and the beach and sea nearby are stunning. It is an excellent location, with a good variety of food (just get there first as it does run out) and an excellent amount of bars, pools and amenities.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Service

    Service-4

    Had an amazing week!

    Reviewed by suntimenow(Niagara Falls,ON) on Sep 09, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed here in May/19 as the 1st week of a 2 week Anniversary vacation. The only negative things I have to say about this resort is 1- the deep fryer at the beach restaurant was out of commission for a little bit 1 day and couldn't get fries for about 45 minutes. 2- The hop on bus was not running to anywhere except the market. With only that to complain about, you know we had a great stay! We found the food was good at the ala carts and the buffet. Loved the coffee bar in the lobby! The service was friendly and efficient at the bars and restaurants. The beach was amazing and well kept! The resort was clean and our room while not new was decent and very clean. The towels were changed as were the sheets without asking. We will return to this resort again and do recommend it to anyone looking for a good place to holiday. Thank you to all the staff at the Sol Rio for a relaxing enjoyable week!!

    Ugly and dirty hotel. It needs a renovation

    Reviewed by Zulema D() on Sep 07, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I visited my family in Cuba last month and decided to get them to a good hotel at Guardalava beach or near by because Holguin has beautiful beaches. We decided by a Melia hotel because they are selling this hotel as 4 star. The check in time is 4 pm, but we have to wait after 5 pm for two rooms where they already know the air conditioner doesn’t work at all. They gave me at least 4 keys to check by myself if the air conditioner works Since we arrived at 1pm we were in a nightmare until 11 pm when I finally found 3 rooms with air conditioner working properly. The tough part was when customers service representatives told me that I should know I paid for a 28 years old hotel. She meant that I should accept the old and dirty bathroom in the room and not air conditioner. After all my efforts for give my family a good place to rest and enjoy, at 4 am the air conditioner in all rooms didn’t work until 10 am. They said it was a shutdown in a machine, but any employee was working to fixed. The waiters at the restaurant makes difference between cuban customers and foreigners. Cubans has to wait to be seated, clean their tables, etc The food is good, but the menu was the same every day. As expected the beach was the best and only adorable experience at this hotel. Melia must be ashamed to sell this hotel that is screaming for a full renovation. The workers needs to improve their manners and customer service skills. I didn’t recommend this hotel.

    Amazing Beach!!

    Reviewed by oshawafamily(Canada) on Sep 06, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We traveled in Feb 2019 first time to this part of Cuba. The beach is simply the most amazing! The room was older yet the bathroom was newly renovated and it was great!!! We had an ocean view room. The resort is big. lots of stairs but easy to manage. Staff very friendly Entertainment....well the show was empty most nights. The pre shows were fun!! Coffee Baristas are incredible. Friendy and whip up amazing drinks. Food at the one beach hut to the right is fun if you like shrimp! Buffet was very limited when we were there. No Bread No Bacon. But we get it happens. Vendors...WOW no pressure at all wonderful . Pig Roast was great! This is an older place yes it can use paint and new furniture but it was a wonderful week with a great beach!!

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Rooms

    Rooms-3

    Service

    Service-5

    Will visit again this fall from Ontario Canada

    Reviewed by larrybZ405LQ() on Sep 05, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Returning Oct/Nov. for our wedding anniversary on October 23. Previous visits were 2 weeks each. This time it will be 4 weeks. The staff are incredible, making each visit very relaxing. We understand that Cuba is not Canada and make allowances for that. After 25+ visits to SRLM since 2006, yes we like it. Our major complaint is the currency exchange rate (but that is not the resorts fault). We are looking forward to our return on October 19. Larry and Betty.