Treasure Island - TI Hotel & Casino, a Radisson Hotel

4.0 star rating

Quality accommodation with a variety of facilities and services.

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    7. Treasure Island - TI Hotel & Casino, a Radisson Hotel review

    What to expect (based on 16838 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    CORONAVIRUS!!!

    Reviewed by RyanD1235() on Mar 23, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We were scheduled to attend the JCK TradeShow this year in June. Stayed at Treasure Island last year and had a good time, it was convenient, close to the show and the rates were reasonable. Due to the Coronavirus, the Trade Show has been cancelled. I booked the reservation in January. So, I called the booking agent, and they could not cancel the reservation, but gave me the name of the Manager to speak with and then connected me directly to "Karen" the manager at Treasure Island. I explained the situation, and she began talking to me about a contract, and that the contract does not allow me to cancel this reservation. Although they understand the extreme nature of this situation, she cannot cancel the reservation. Karen had no compassion, and didn't even make an effort to attempt to accommodate or find a solution, and was border line rude. We book 10 rooms every year, and planned on booking for the next several years at Treasure Island for this Trade Show. The fact that they are so cold and not even a bit sympathetic to the struggles the world is going through is unbelievable in this day and age. The Trade Show will be rescheduled eventually, and this situation will end. When it does, I will fondly reminder the airlines and businesses that had some compassion and made an effort to accommodate a simple request. With my call, I only asked to cancel one reservation for one room, the rest of the rooms were booked separately and were cancelled by JCK. So, there is a way to cancel, but Karen and Treasure Island refuse to help. In times of distress, it is important to realize who the companies are that want to help, and the companies that care only for the bottom dollar. I wish I could give a zero, and I will remember this when the Coronavirus has been beaten, things will turns around and I look to stay at a property that cares about their customers.

    Individual ratings:

    Service

    Service-1

    Wow and what a strange time

    Reviewed by Brownkiwi99(Wellington, New Zealand) on Mar 21, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    My friends and I arrived just as the covid tsunami was building. We enjoyed a nice time, not so busy to start and deadly quiet by the time we raced to our plane to get out of the US before our borders closed and we might not get back. Memorable trip!

    Beware the “FREE Parking” is a scam

    Reviewed by Gabby92399(Yucaipa, California) on Mar 15, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    The Treasure Island is an old, dated hotel in the heart of the strip. We were drawn in by their gigantic “free parking” signs to grab lunch. As we are pulling into the driveway, too late to back out due to busy traffic on the strip, we see a smaller sign saying the “free parking” is for the first hour. We proceeded to the available parking structure and realized we were now 10 minutes into the 60 minutes of free parking by the time we found a spot. Optimistically we think we still have time to run in and eat. Nope! By the time we reached the casino 20 minutes had elapsed since grabbing the parking garage ticket. Needless to say by the time we sat down, ate and returned to our car we would be way past the supposed one hour free before the charges kicked in. Bottom line is the free parking is only for an hour which is just a hook to get you into their dirty, dated casino. Once on the hook, if you’re staying to do anything then prep to pay steep parking fees. Fool me once shame on you. Fool me twice shame on me. You won’t catch me visiting or recommending Treasure Island.

    Don’t fall for the Free Parking scam

    Reviewed by 471Clyde(Yucaipa, California) on Mar 15, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    The latest money making scheme by the casinos is to charge for parking. Treasure island likes to claim that parking is free. This is actually only partly true. In fact it is mostly false. We went to Treasure Island and parked in the self parking garage, a great distance in back of the casino. The parking was free for only the first hour. After that it was $12 an hour. We parked and walked to the casino, about a ten minute walk. The place seemed satisfactory enough but a little dated and run down in appearance. We were going to stay there but after being deceived by the Free Parking scam we didn’t have any confidence in their integrity so we pulled up stakes and left. There are places on the strip where there is free parking. Crystal Shops at the Aria, Miracle Mile Mall at Planet Hollywood, any Caesar’s property with a reward card, any of the Premium outlets, north and south on the strip.

    stop for the night

    Reviewed by Brian C(Mountain Home, Idaho) on Mar 15, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    the best things here are the shows, rooms are clean and quiet, the kids loved it, the staff are friendly, I personally thing the the resort fee that is chagred is a little much but then again they are a resort.