Andaz Costa Rica Resort - a concept by Hyatt

The resort is beautiful but very far from everything. Pool is ok, there’s no real beach on the property but a beach house they boat you to it which is great with activities. There are a few great towns nearby with like coco beach and playa hermosa which are great to eat at and hang out. Hotel gym is great too but the food is OK and for the quality and service very expensive. We won’t be going back but to a smaller boutique hotel with personalized service. Customer service was very slow

It's hard to know where to begin with this review as our stay was near perfect. A few weeks before we arrived the hotel notified us to say that they had made an error with our booking and to be honest we were a little worried however they went above and beyond their way to make up for it when we arrived. Sergio in particular did everything he could to make our stay a 5 star experience. He was just wonderful and incredibly accommodating. In fact all the staff in the resort were so friendly (and you don't feel it's for tips.) The resort itself is beautiful and your spoilt for choice with 3 pools to choose from and two beaches. The rooms are spacious and comfortable and stocked with all the extra's you might need - great bath products, coffee machine, Marshall bluetooth speakers and even complimentary flip flops and sun hats. Plus the beds are super comfy. We stayed in a family suite with plunge pool which ticked every box. Our teenage boys were delighted with all the sports on offer as well as the gym. I'm only sorry that we'll be leaving in two days but we'll definitely be back!

For background, we had debated prior to landing on how to allocate our 8 nights at the Peninsula Papagayo between the Andaz and Four Seasons. After debate, we decided to split it down the middle - spending 4 nights at each property (Andaz first, then FS). That being said, we were entirely disappointed with the Andaz. Without comparison to the Four Seasons, here are as few things which rubbed us the wrong way at the Andaz – especially when you're spending $600+ per night for a room. • The lady at the front desk who checked us in was incredibly rude in almost every interaction we had with her. • The wait staff at the restaurants lacked attention and often did not follow up for basic things such as water refills, etc. • Little to zero orientation/information in terms of informing guests on activities available at the resort. As a result of the above, we essentially chose to fill up our 4-5 days with day trips and activities to avoid spending too much time at the Andaz. In contrast, the Four Seasons featured incredible service, actual beach (facing ocean), cleaner rooms, and more. If staying on the peninsula, we highly recommend that you skip the Andaz, pay the extra $$, and stay at the Four Seasons.

4 years ago we stayed at Andaz and it was fantastic Myself and husband and daughter and son-in-law with their children, 19yrs, 13, and 9 Just. Returned from our second vacation. We found everything was just as great with the addition of more activities for everyone to enjoy. The buffet breakfast plentiful,varied and excellent Free snow cones at the pool was a big hit. They provide vans to take you to another beach club, and to the marina that has a good restaurant when you want to try a different one other than at the hotel. I do not hesitate to recommend this hotel for all ages. While there we took a van to the Nature Center and took a safari for 2 hours. The guide Jahni {Johnny} was fantastic. We saw lots of beautiful birds, Howler monkey, insects, crabs by the hundreds. We never would have seen these on our own.

This Resort is amazing! The friendliest and most accommodating staff. The grounds are lush and manicured. The food was delicious. The room was very spacious and had a great view of the Pacific. The only thing I wished it had was access to do your own laundry and get your own ice. The fridge in the room did not cool.