Hilton Garden Inn Kauai Wailua Bay

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 1460 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Great Hotel Stay

    Reviewed by Karen B(Huntsville, United States) on May 15, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a fantastic stay! The cottages...esp the ones facing the beach are worth the extra money! Great open spaces and a wonderful playground if you have kids. Staff was friendly and facility clean. The prices at the Tiki Restaurant were super reasonable and the view beautiful!

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    The pool is disgusting

    Reviewed by kevmich2018(Folsom, California) on May 12, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    So sad to end our trip with a couple of nights here. Check in was great with Wanda! She is awesome and lively with a great attitude also Tommy and Anthony at the bar they are great!! The problem is with the pool near the bar. Was in the pool and found a plastic cup, 3 huge clumps of hair, a plastic hibiscus flower, and plenty of napkins when you try to get them out they shred into confetti. Along with a metal wrapper (probably for wine or champagne) very dangerous especially with soft feet in the pool. Took this cup of disgusting goodies to the front desk and they nonchalantly said oh we will send someone to clean it. A man shows up to never put the net in the pool, only to walk halfway around to cleaning the deck with a broom and finally cleaning the spa. I walked on the side the gentleman did not and saw the shredded napkin pieces along the opposite side of his inspection. So very disappointed that you are unable to use this pool. When I showed all the gunk to the pool bar guy another customer staying here said he wouldn’t go in the pool today because of how cloudy it was and all the gunk floating on top. Wish the front desk staff had more empathy and willingness to be more apologetic. I guess the GM is here today hope he reads my post and helps the front desk staff with their customer service. This was the afternoon staff. A little after 3pm here’s to hoping!!

    Kauai trip

    Reviewed by rpmiller09(Bullhead City, Arizona) on May 05, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a wonderful time in Kauai. The Hilton is only a few miles from the airport. Close to town of Lihue and Costco. We were able to visit all the island from our hotel with a rental car. The Hilton Garden Inn is a beautiful place to stay.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    Great location, really nice place

    Reviewed by CoolerNearTheLake(Milwaukee, WI) on May 04, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This HGI is perfectly located for visiting Kauai. You can easily reach either the north or south island areas...given that Kauai has heavy traffic at times, a good location helps. There are waterfalls, restaurants, shops and a Safeway nearby. We liked the size of this hotel much better than a mega-resort. We had a ground floor room facing one of the two pools, with a view of the ocean beyond. We loved that our room had an outside seating area (note that second floor rooms don't.) There's a tiki bar tucked away beyond the pool and away from the rooms, so you don't get noise from it. The hotel is adjacent to a Lidgate State Park, which has two calm beach lagoons--great if you want to get into the ocean without worrying about rip currents and big waves. The hotel staff was uniformly friendly and helpful.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    HGI on Kauai

    Reviewed by lgreer2021(Highland, Utah) on Apr 29, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Hotel property is charming and nice. View is great. Wasn’t a big fan of the limited room cleaning services but beyond that, it’s a nice property and a great value compared to others on the island. Breakfast was very good. Tiki bar was nice but food wasn’t as good as I’d hoped.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-3

    Service

    Service-4

    Value

    Value-5