The Cape, a Thompson Hotel

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 2351 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Great place

    Reviewed by JamesKemar1287(San Jose, California) on Jan 26, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Customer service is outstanding at this hotel. We spent our days lounging by the pool, eating amazing pool food, seriously we came to the pool for dinner one night it was so good.Everything was great from start to finish.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Nice place

    Reviewed by traci222021(Dallas, Texas) on Jan 26, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Enjoyed our time.We did not like The Manta Restaurant . Over priced, small portions, nothing special as was advertised.. We would eat somewhere else.Pool food and service was great! We would recommend it to others.Beautiful views.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3

    Amazing stay in panoramic suite

    Reviewed by Molloy10164(Treasure Island, Florida) on Jan 26, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had an amazing stay at The Cape. The view from the room was a gorgeous panoramic with the arch dead center The food was way better than I expected. The staff did an impeccable job on all fronts. I would highly recommend The Cape.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    One of the best!

    Reviewed by 4creyes() on Jan 26, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our second time staying at The Cape. The hotel is beyond beautiful with incredible views of the Arc. Services are also top notch when helping with accommodations such as spa services, car services and dinner reservations. The food is SPECTACULAR and cocktails are delicious (my favorite is the Gin Smash, which you can find at the rooftop bar)! Not to mention, the cleanliness and safety with COVID-19 are superb!! I have to give a shout out to Rocio at Concierge, who was very very kind and very helpful with what ever we needed! Also, Pedro, our bellboy, always with a smile and also making us laugh! Thank you to every staff member at the Cape for making our trip memorable!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Another fantastic stay

    Reviewed by Rodd S() on Jan 26, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is our 5th straight January visiting The Cape. The service as always is extraordinary! The vibe is fantastic especially around the pool. We spent 4 days at the pool and our server, Bull, was fantastic as always. Very personable and attentive. He greeted us our first day and remembers our favorite sushi, Toro and even setup a Mezcal tasting for us upon request. I can't remember the name of the Bar Manager in the lobby that provided us the tasting, but it was fantastic and informative. This hotel service is the Gold Standard for resorts! From a cleanliness standpoint, we found their procedures to be more aggressive than here in the states and we felt completely comfortable with the environment.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5