Star Palace Beach Hotel

3.0 star rating

Standard accommodation with basic facilities and limited services.

    What to expect (based on 170 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Vacations California

    Reviewed by Alan G() on May 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Nice hotel, good service, well organized workers recommend hotel. Pool is a lot of fun and workers set up activities like soccer and volleyball. Uziel activities, good worker sets up fun activities. Pizza has a well favor and quick service.

    Loved this hotel!

    Reviewed by Katana107(Ottawa, Ontario) on Feb 03, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We booked an ocean view room, the room was very clean and the view was outstanding, it was nice falling asleep to the sound of the waves. I really enjoyed the jacuzzi and the pool in the evening, I wish it was opened later than 2100. The staff was really nice and polite. The bus passes right in front of the hotel. Good music at the pool, the drinks were good. We only had a few snacks there in terms of food and they were ok but nothing to be excited about but there is so many good food choices nearby!

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Location

    Location-1

    Service

    Service-1

    Reservation made through Sunwing, showed up, and no room for me!!!!!

    Reviewed by loveBC(Langley, Canada) on Jan 24, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I booked a Vacation Package with Sunwing Vacations from January 18th to January 25th. I specifically booked this hotel as in reading reviews it is more quiet than others ones close by. The Sunwing rep dropped me off, and left. I walk up to the front desk, give them my reservations. Their reply to me, we have no room, for you the hotel is full. They advised me to walk further down the street, where they are also owners of a Hotel called Pacific Palace. They had advised me they had a room for me. I go to the room, it is getting onto the night. I walk into the room, and can hear a band. Walk out on the balcony, and it is right next to a bar. I am so close to it, I am 60 feet away from the BAND. You can imagine on how well that went down with me. I talked to two other couples at the Pacific Palace, and they both had the same experience, of being sent from the Star Palace to the Pacific. It appears to me to been done on purpose. I was promised a Hotel Credits for this move. I will see it I receive. I will write a lengthy multi-page review on Pacific Palace when I get home. It will show photos of the bar having a bandstand with a singer on the beach from 12 noon till 6 pm, and after 6 pm the other house band plays. It appeared to me they played as late as 3 a.m. Saturday night As for Sunwing there last offer to me was a $55. credit. That just makes it more of an insult to me. I will most definitely complain when I get back to Canada. And feel free to read my post on Pacific Palace in a couple of days

    Great staff! Very clean

    Reviewed by Ashley B() on Dec 18, 2018

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We stayed at Star palace For one week Dec 2018. This is just 1 resort of 4 that you have access to. The staff were awesome! Javiar in particularly. Pool and beach service, which i did not expect at a 3.5 star. Water comes only in bottles, which i thought was wasteful. Rooms are nice but do not include a fridge or coffee maker. Food was really good, however more options would be nice. At any given time the facilities were getting cleaned. Very clean premises. Staff were poor in English so brush up on your Spanish before going. This resort was quiet and definitely more family orientated. However there are pubs and nightclubs right across the road if you are looking for more of a party scene. I would definitely go back.

    Had a great time

    Reviewed by P H(Parksville, Canada) on Dec 15, 2018

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The resort is more than we expected! Its in a lively area and can be very noisy at night. If you like this kind of atmosphere it may be where you would like to go.The Staff was exceptional. The beach is very nice. I must comment on how clean everything was ... a big plus for me. The food was good. Great value for what we paid.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5