Hilton Rose Hall Resort and Spa reviews
6995 TripAdvisor reviews
Unbelievably horrible vegetarian food
ClearPath F on Mar 23, 2024
If are a vegetarian or vegan be prepared to go hungry. There is EXTREMELY limited veg food offered and whatever is there is so salty that it is pretty much inedible. You can easily get much finer accommodations with much better food in Jamaica.
Poorly maintained resort- both service and property
Parul G on Mar 22, 2024
We were here for our baby’s 1st birthday and stayed in ocean front royal suite. It is a Very very average resort. -there is no mandate for staff on how to treat guest. It is really person specific. We had sweet and courteous people and also really rude staff who literally showed me pointy finger to wait (I just asked for a keyboard to select my pictures from shoot) - the hallway carpets are so dirty. They are gross - the elevator took 2 days to get fixed. - rooms are very basic and small. Don’t look at the Ac vents!! They are really dirty. The curtains have holes, the ceiling are just fixed with bad painting job. The sofa in our suite was broken. Some lights worked, some did not - food is average - staff at the pool bar seems frustrated. Refused to give us extra lemon because they had few!! They do not replenish most of the good food items - the pools are dirty, people leave their glasses all around and inside the water and hotel does not clean it Neither do they clean the leaves etc that fall in the pool We were very disappointed with this trip,specially because we have stayed in playa properties and had a hood time
Hilton Rosehall
Tom H on Mar 22, 2024
Family resort for all ages. Great amenities, pools and lazy river. Right on the beach with lots of chairs and sitting areas. Staff were all very friendly and polite, wide selection of food and snacks, served warm and with a smile. Entertainment was great. Resort is also close to couple local tours you can try while here. Loved the place, for transfers or the local excursions look up Top choice Jamaica tours, professional and excellent service.
Exceptional experience
bh1197 (Yarmouth, Canada) on Mar 22, 2024
Best trip of my life. Friendly staff. Exceptionally clean resort. Plenty of choice for activities. Food variety and food quality was excellent. Rooms were spacious and clean. Service was amazing. Lots of nightly activity and swimming options
Family Friendly Experience :)
Melissa W on Mar 21, 2024
Hilton Rose Hall was an amazing family experience! The cleanliness of our room was always to a high standard. It was really fun to experience the different cuisines across the resort with various restaurants and options. Specifically, the jerk chicken hut was a highlight to be eat jerk chicken with various sauces during the day.The best experience was the Moonstone with Damian, our waiter providing a friendly and amazing experience explaining the different menu items and interacting with us in a very personable manner. We also enjoyed the 24 hours room service on site. The entertainment crew plus live bands was really a highlight of the trip . The night entertainment made the resort more interactive and was catered to all ages. The bar staff such as Ojay was able to make all types of alcoholic and non alcoholic drinks depending on preference. Ojay was very energetic and willing to interact in a positive way with all guests. In terms of the beach, Hilton has access to a private beach that spans a long distance ensuring that you will always have a spot to enjoy the view. The beach staff including Alyson, Shanaya and vanasha were super on top of ensuring we had the drinks we need and made to our taste. Isha and Orneal, both were super kind and willing to make sure myself and my family had everything we needed while we remained on the beach for hours. They were both quite interactive but simultaneously looked out for our safety and wellbeing while in the water. I am definitely excited to visit once again and the excursions done by Darlene and Raymond from Jamaican tours makes me regret not doing more other than the visit to Negril which is a must if you are visiting!