Iberostar Selection Rose Hall Suites

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 5377 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Wonderful trip

    Reviewed by MidwesternatHeart196(Phoenix, Arizona) on Sep 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We just returned from our 7-day trip to Iberostar Rose Hall Suites. We had a wonderful time. The entire staff was so friendly from check-in to restaurant servers to the entertainment staff. We had so much fun with Tiny, SuzieQ, Peaches, Kevin Hart 2.0, and crazy Pineapple! They made for fun days and evenings at the resort. Christopher at the swim up Pool Bar served up fun with amazing drinks. The foam party in the pool was a real blast. The beach was beautiful and the water was bathwater warm. We enjoyed the complimentary kayaking, and the snorkeling, with the man-made reefs right on the the property, gave us so many colorful fish to swim with. The buffet had an amazing assortment of quality food and we enjoyed the steakhouse, the gourmet (French) and the Mediterranean restaurants. The evening shows were better than I had anticipated they would be. Our room was spacious, clean and well equipped. The only downside of the room is that it had a slightly musty/mildew odor, which can be common in tropical settings. We always had plenty of clean towels, the minibar stocked as we wanted, but I wished there were other alcohol drinks available there besides beer (maybe wine or canned mixed-drinks perhaps). We had nightly turndown service and were always greeted with a towel creature/design that always made us smile. Because we went when it was hurricane season, the price was right and it was not very crowded. There were few children there, mostly babies, so it was nice for us as a couple with no kids along for the trip. We would highly recommend the resort and would go back here. The cost of a cab ride to the resort was $40 each way. Tipping did not seem to be expected, but was appreciated when we offered.

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-5

    The Rate Is a 2/5 Due to Roaches--Otherwise I'd Rate It a 3/5 or 4/5

    Reviewed by melonismatters(Randallstown, Maryland) on Sep 14, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Check In The resort is really pretty, when we got there last Saturday, check in was fast for the most part--our room was not ready until after 3, but that wasn't a big deal; we travel enough to know that most resorts will not allow check in until 3. Food For the most part the food was really good--the jerk chicken was to die for! It was so good I took the jerk sauce and put it on just about all of my meet.The coffee shop--lord I don't know what was in the coffee, but when I tell you I stopped there every morning after working out to get a caramel cappuccino and would come back after I showered for another cup. Natoya at the coffee shop was really nice--she and I talked everyday--super friendly. Now the restaurants, were kinda limited--same kind of food and many of the restaurants were closed because they were being renovated. But again, for me regardless--the food was good. I could have eaten at the buffet every damn day--I wasn't impressed for the restaurants although my husband and sisters-in-laws like going to the restaurants like to gourmet, Italian, etc... ROOM SERVICE was not as good as it could have been--the food was warm to damn near cold when it arrived. Drinks I feel like the drinks at resorts are watered down, but I did have a Jamaican Rum Punch towards the end with extra rum and it was ok--before then I was drinking red wine and mai tai drink. Party Life My sister in laws and husband went to the club, I did not, so I cannot say either way. Gym Was off the hook! Lord, I was in work our heaven! I did not find out until later in the trip that they had 2 in close proximity. The one that I had been going to was really nice and it had enough treadmills, bikes, weights--it was just nice! Loved that it had other rooms for kick-boxing,punching bags, cycling, weighted ropes, etc...Hands down, the best gym that we've been to period. They had a great schedule for other exercises too. Construction Construction is being done at the resort, so it was loud from mid-morning until late evening (6pm ish) Entertainment The nightly shows were ok--at least the few that I saw--I don't particularly care for the shows but it's something to do. Service Extremely pleasant staff--Natoya, Pineapple, Montana, Peaches, Deondra, others THIS IS WHERE IT CHANGES...This is a very long story--I will summarize it! Our room was fine until I saw a ROACH when I opened the minibar. I was super comfortable unit this happened. I called the front desk and within 10-15 minutes, a cleaning lady came in--guest services representative apologized and told me that they try really hard to keep things clean. I l left out the room to go to the coffee shop, to get my second cup when there in the shop, there was a roach on the wall. I thought I was seeing things--shock was an understatement. I left the shop to go back to the room to watch the cleaning lady do a very basic cleaning of the room. The rep also sent an exterminator to spray the room some hours later. Later I was telling everyone in my party what occurred and one of my sister in laws told me that when we were in the restaurant the night before, she saw one and she alerted 4 staff about the situation. She said that she did not want to tell us because she was afraid of how her sister would react--thinking back to when we were at dinner, she was acting strange and now I understood--if she would have said something our reactions would have not doubt caused a chain reaction to other pardons. To bottom line this--you would not believe that they had a roach in their room the night before we left! Yes, the staff tried to be accommodating and apologetic-- originally, they offered us up to $75 voucher for the gift shop--but we did not want that because we were flying Spirit who only allow 40 lbs per bag--they finally gave us had a 30 min massage and my husband and I got a complimentary bottle of wine and one of my sister in laws got something form the on-site gift shop but I felt that once I told and showed them what was found in our room and told them about the what I saw in the coffee shop, they should have approved a discounted return or something more that would have restored faith in the resort--I guess they thought that we should be fine with the massages. With such great food and a descent resort overall, upper management should decide to shut down the resort for however long it takes to remedy the pest problem or they will be spending more $$ dealing with guests who are not satisfied due to gross pest.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Mother daughter trip

    Reviewed by LornaFan() on Sep 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I took my 12 year old daughter to Iberostar Rosehall Suites from Sept 4th to the 8th for a well needed vacation before she headed back to school. We stayed at Iberostar Beach last year and my husband and I had stayed at the Grand three years prior. I must say we were blown away by the hospitality of Rosehall Suites. The room was spacious and immaculately clean. The food was delicious. Compared to some resorts we've been to that mostly have American food, it was great to have a variety of local cuisines. The Jerk chicken was the best I've ever had. I want to say a special thank you to their entertainment team for treating my daughter like family. Peaches, Pineapple, Susie and Tiny, my daughter will never forget you guys and the kindness and professionalism that you guys extended to her. She has been telling everyone about the great time she had dancing and participating in all the fun activities with you all. This resort is one of the best on the island for family. My only downer was, I had to keep calling for a refill on the Sorrell Red Stripe Beer ?? in the mini bar. They only refilled it twice and never showed up again even though I called several times. Hopefully, on my return trip which is definitely in the near future, this problem will be resolved.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    March 2019 Wedding Trip

    Reviewed by bigwheel11(Calgary, Canada) on Sep 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Along with 40 friends and family we made the trip in March 2019 for our wedding. We had done lots of research before selecting, and also went on a 3 day initial visit back in October. The resort was great. Kids from 1 - 13 years old had a great time. The staff was excellent. Shout out to David and Jules @ the Pool Bar! everything was clean, the food was good. its not Sandals, but it was great

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    Great experience

    Reviewed by 32807(Orlando, Florida) on Sep 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Rooms are spacious, show a bit of age by wear and tear, but well maintained. Location is very good also. Dining options are numerous, service and good very good. Beach excellent, well maintained. Gorgeous sun-rise as well as sun sets.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-5