The Coral at Atlantis

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 3215 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-3

    5 most recent TripAdvisor reviews:

    Scam

    Reviewed by oak06() on Sep 23, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I cancelled my reservation back in April and they committed to a full refund in 60-90 days from that date which seemed extreme but I apparently had no say in the matter. Now we are in September and after 4 follow up calls, still no refund. They keep giving me the run around and saying that I should receive the money "SOON". Also during every conversation with customer service they claim that they don't see that I have called previously. They are very unresponsive and keep stating that it takes time to process a refund. I've heard of other families dealing with the same issue and some other families who received their refund in an appropriate timeframe. Good luck on us ever booking again. Disappointing.

    Individual ratings:

    Service

    Service-1

    Value

    Value-1

    Great trip once room reservation system overcome

    Reviewed by jgeng70(Atkinson, New Hampshire) on Jun 15, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Got E-mail saying they have limited opening which means longer lines and wait times than ever. I'd go back in the furture if they fix their room registration problem. We signed up early and when we got their for our anniversary they stuck us in the cellar for the first night! Their answer was that some people over stay their planned visit. That is so wrong if they over stay and the room is booked then they should be put in whatever room is available as they are not meeting their commitment. I'm planning my 50th anniversary and am skipping any hotel or resort that cannot lock in the preferred room that is advertised! I'm flexible on the dates but not very flexible on the rooms or building such as Coral or Beaches only and no cellar. Assigning the room once you get their is crap in the computer age and all my traveling buddies agree. I warned them about Atlantis. Date Nov around 2005 John

    Individual ratings:

    Service

    Service-2

    Value

    Value-5

    Convenient to Atlantis

    Reviewed by Hank3327(Houston, Texas) on Apr 14, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    My Wife and I visited Atlantis for business and pleasure. The hotel itself is located across from the toll bridge and close to the center of Atlantis Island. Restaurants (Chain and Local) are a short walk from the hotel lobby. In addition, many of the resort's entertainment venues (theatre, convention halls, casino, etc.) are located near the Coral. The rooms and hotel staff are good, but i've seen better (no shade). I'd go back for business but not so much for personal travel.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-4

    Great Family Vacation w amazing hospitality!

    Reviewed by LostNomad66(The Woodlands, Texas) on Mar 19, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We stayed in 2 connecting 2 queens room w water view on 7th floor...what a beautiful view towards the ocean, the pools and partial of the Royal's facade esp during the sunset! Kalin at the front desk had been extremely helpful, professional and courteous. The checking-in process went through smoothly. My family loves the experience and we had many enjoyable moments in the short 5 day-stays there. of course the cost of food in the hotels are very expensive, but it is expecting. We had breakfast in the room, lunch outside by the pool/beach/the waterpark, and proper dinner mostly at Carmine(great food) and once at Anthony's Grill (grilled rock lobster), and the Marina Pizzeria. We checked out the Fish Fry, cheap but nothing to be brag about. The only minor problem we were facing was a dispute charges that we thought had beed settled with the front desk people during the check out, that they would remove the charges only for us to find out later after we get back home that the charges went through still. Apparently a lot of people facing this type of problems, we're extra careful w our "charging to the room" spending, and yet still facing the ghost "charges" creeping up in our room charges. So make sure charge to your credit cars solely instead to minimize all these strange charges from the hotel appear on your credit card bills. We have been trying to call the hotel to resolve this issue only to be pass thru from one person to another and another...and up till now, seems like no one at Atlantis know how to resolve the issue.

    Individual ratings:

    Location

    Location-4

    Service

    Service-4

    Value

    Value-2

    Amazing staff treated us like royalty for our honeymoon!

    Reviewed by AMG805(Boston, Massachusetts) on Mar 17, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I had the most magical honeymoon enjoying lovely views, impeccably clean accommodations (housekeeping is amazing!!) and most of all the service from this team. Owen and his team at the pool bar made us feel special and welcome from day 1. There was such passion for service and it is clear that training is of the utmost importance across the board. Cannot wait to come back again!

    Individual ratings:

    Service

    Service-5

    Value

    Value-5