Sandals Negril Beach Resort and Spa

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 6803 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Sandals Negril Sept 2019

    Reviewed by Jeniece T() on Sep 21, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I was recently disabled had a trip already booked for Sandals Negril. They accommodated me in every way possible. The staff always made sure I was comfortable. They brought food to our room even though we did not pay for room service package. The staff was beyond wonderful and our room was nice. We stayed in the luxury room - one of the cheap rooms. The beach is smooth and not rocky, so sandals or water shoes are not required. They have night snorkeling for $35, free water skiing, and tubing. For an additional price, not connected with Sandals, you can go parasailing. The resort is small, so you will have a more family vibe. We've booked another trip for two weeks. We love Sandals and the people of Jamaica.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    Honeymoon from hell!

    Reviewed by CoalCityDozer(Coal City) on Sep 21, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Absolute disappointment! This was our fourth and last trip to Negril. If it was not for the faithful employees, Chris, Sondra, Keith, Dale, Kendra, Ricardo and big papa it would have been even more disappointing. The management team passed any complaint or concern from person to person and we were actually given a legal disclaimer stating that in return for our silence on this site we would receive points for our next trip. Main pool bar under construction so we spent money on cabs to be shuttled to Beaches so we could enjoy peace and quite from the constant jackhammering. Really no words...housekeeping inconsistent from day to day. Had to keep calling for clean towels and to get our room stocked. Had to remind management that it was our honeymoon. Crack in our sink, carpet dirty, what appeared to be vomit on the front of our dresser. We have never felt so disregarded and brushed off. So much for Sandals loyalty.

    Honeymoon/Anniversary

    Reviewed by josbenner(Lehigh Valley, Pennsylvania) on Sep 21, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    From the moment we got to Jamaica until the moment we left, my husband and I had a wonderful experience! Our butlers Orlando and Gwayne made our experience amazing! Orlando paid such great detail in decorating our room on our anniversary night and they both made our dining experiences just as special and even decorated our beach chairs with anniversary balloons! They treated us with great respect and care. Our hostess at the restaurant we went to for breakfast is the perfect picture of happiness! She greeted us with such a smile and a loving energy every morning. Our snuba instructor was amazing! I was very nervous being my first time. But he put my nerves at complete ease with his care and knowledgeable instructions. He gave my husband and I an unforgettable experience. The food was marvelous! Apparently the swim up pool bar was in need of repair when we were there, so it was closed the whole time. It was a bummer but hey, things break. But you could tell that they were trying to fix it asap. We had the millionaire butler suite which was beautiful. But even if that room isn't in your budget, the other rooms are beautiful as well. Overall, my husband and I had an amazing experience. The one thing that really stood out is that everyone that we met that works there truly seems as though they do everything from the heart. They've got great pride in sharing the beauty of their home and culture with us. Everyone radiated such love and happiness. Something that my husband and I will share with others back home because let's face it...we could all show a little more love and care in our daily lives and project the kindness we were shown. We did walk from the sandals resort to the beaches resort. It was about a mile away. We had to give security our names and room number, which was for our own safety, just because you are walking in an area that isn't necessarily your home or known surroundings. But it was no different than walking around an unfamiliar part of town back home. Just be vigilant like you would where you live. A nice young man led us through a wooded area at one point. We tipped him eventhough he didn't ask for money. Hey its no different than a young kid knocking on your door asking to shovel your snow or cut your grass back home. We then took a shuttle from beaches back to sandals and had to check in with security again. So that was pretty great that our whereabouts were cared about from the resorts. We're hoping to plan our next trip soon.

    Not impressed, I wanted to love this resort-but was extremely disappointed

    Reviewed by JJW7804(Huntsville, Alabama) on Sep 20, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Issue 1.) Room was not ready upon arrival, then resort attempted to "upgrade" to a walkout room (same category) rather than the balcony room I had chosen and paid for. Eventually, we were moved to a Butler Suite without a butler. (Both rooms were very nice.) Issue 2.) Main pool was closed down via a "management letter" literally delivered to the room our first night. Letter made it seem that this was an urgent need, but we later learned it was a PLANNED event. We received NO PRIOR communication to this, nor was anything reflected in what we were charged-even though no pool volleyball nor swim up bar were available the remainder of our 7 day stay. This left two pools, neither have a swim up bar. One pool has a bar located @ 20 ft. away-which was OK, you just had to get in and out of the pool. The other pool at the end of the property was slightly farther from this bar...it would have made sense to at least put a portable bar there- but alas, that did not happen. I will say that by our 3rd. day, they at least seemed to have more waitresses working the pool areas. Did I mention the jackhammering throughout the day at the main pool?? O.M.G. Issue 3: Due to not having a butler, but staying in a "butler" area....we only received the next day calendar of events our very first night. Every night after that I had to remember to pick one up..and every time I was told my Butler should have brought it?! This made it challenging as we were not always in tune with what activities were happening. Issue 4: We lost a package, which was completely our responsibility. We either left it in our taxi upon exiting, or we set it down and left it while browsing the street vendors next to the lobby. My concern is, we spoke to multiple people at the desk...regarding "Lost and Found" in the initial 8 hours that this occurred, none of them seemed to be talking or communicating it to each other. After filing a missing item report the next day, (as we were leaving for the airport mind you), we were told they were going to review CCTV. Two days later, still haven't heard anything. I work with CCTV...it doesn't take that long, especially given they log your exit and return info. and had a time and physical description of what we were wearing... Overall, I won't be coming back. The restaurant staff, gardeners and maid teams were friendly, but I cannot say the same for the bar staff or the water teams.

    Worst vacation experiance of my life

    Reviewed by Ccorky2424(Coal City, Illinois) on Sep 20, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    This was our fifth trip to Sandals Negril and our last! We decided to spend our honeymoon here and talked 10 of our close friends to join us. We Talked up Sandals telling them how great it was only to be severly disappointed from the first day we arived. After we checked in thwey informed us the swim up bar would be closed for 6 weeks! We asked if we could go the Beaches which is owned by Sandals they said we would have to get a taxi and pay out of pocket( 150 dollars each way for our group) so after we spent 300 dollars going back and forth and telling everyone at our resort how much better beachs was everyone started to go, Then Sandles decided to start to shuttel people for free. We asked to be reimbured for the money we spent on taxi"s. They tried to get us to sign a disclosure so we would not say anything negative about Sandals.The whole trip was very disappointing the 10 people we talked in to going with us will never reture to a Sandals.