Sheraton New York Times Square Hotel

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 10722 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Amazing hotel

    Reviewed by beanbag33(New York) on Aug 23, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Well appointed hotel. As a Bonvoy Gold card member My room was upgraded to a superior King room on the top floor. I was very pleased with the decor, comfort and cleanliness as well as the promptness of the service desk. Would highly recommend this hotel.

    Anderson

    Reviewed by Beccandrsn(Cameron, Missouri) on Aug 23, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    My bathroom flooded three times and the WiFi connections kept going in and out. But one of the female house keeper I had was so nice she made the stay much better. The receptionists were nice but the bellman weren’t the friendliest. I was at the hotel with a working dog and the key card reader for my door went out with my dog in the room and they were okay on time to fix it, it took about 25 minutes for me to get back into my room.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-2

    Service

    Service-3

    Value

    Value-3

    Great location, awesome hotel

    Reviewed by tonymac56(Calgary, Canada) on Aug 22, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Just spent 3 nights at this hotel, it is an excellent location for enjoying all the Manhattan has to offer. Perfect location if you are planning on seeing some Broadway shows. We chose the breakfast included rate, great deal! Breakfast is a buffet and has a pretty solid assortment of options. The gym is also outstanding, one of the better hotel gyms that I've seen. Will definitely return!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-5

    It was okay.

    Reviewed by Chastity P() on Aug 22, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Recently stayed for a business meeting. The place is absolute mad house (probably because it's center of time square). Check-in only had two people, so took forever. The room was clean and comfortable, but the beds were too firm for my liking the mattress felt cheap. I put on my in service dining at 8 pm the night before, since I had an 8 am meeting and the slip was never picked up. I forgot my key card to use the restroom downstairs and it impossible to find a staff member with a card to help me. They have fridge, but it's packed with items to purchase with a sensor. So you can't even use it. The hotel itself was fine and clean, but under staffed to meet the demands of a time square location.

    It gets better and better each time!

    Reviewed by SomuNewark_DE(Newark, DE) on Aug 22, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Fabulous hotel, excellent staff and traditional Marriott hospitality. Alexander Fish, we need more people like you to walk the floors of the hotel and make guests like me feel extra special and so welcome! I’ll come here again and again, it is my hotel in New York!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

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