The Westin New York at Times Square

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 3697 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Sub par - Avoid

    Reviewed by RockfishHunter(MD) on Nov 11, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    If you are a Marriott loyalist you may get sucked in by the Westin brand. Don’t get too excited. This place preys on tourists trying to stay near Time Square. Something I’ll never understand. I had to stay here out of necessity. I’m a 100+ night Titanium member but was still hit with a $30 a night “destination fee”. Full disclosure: I heard of this ahead of time but figured perhaps it was waived. Nope. Shameless money grab. You get a dining Credit in the same amount but who the hell wants to use that in NYC? They also do not follow all of the Bonvoy program terms. Again I’m a Titanium member meaning I’m supposed to get an upgrade. They stated they had no upgrades available. Not even a standard room with a king bed. Guess what: they have nearly every room type in the hotel available for revenue bookings this very second. Rooms are a joke - the Four Points near here is nicer.

    Very Nice

    Reviewed by Spw91(Bridgewater, New Jersey) on Nov 10, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Had a very pleasant stay during a business conference. Easy location by any means of transportation. Room on higher level was great with view of Empire State Bldg. Conference food only fair but probably not hotel but organizers fault.

    Avoid

    Reviewed by l0lly23(Waterford, Ireland) on Nov 07, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    On arrival after a very long trip we were excited to arrive at our hotel from the moment we checked in I got a bad vibe staff were not friendly we went to our room which was tiny poky and tbh very dirty I did not unpack I went to reception and we were moved to another more spacious room however the cleaning was not up to scratch needs a deep clean grout filty dust everywhere and it's not the housekeeping they can only do so much it needs a deep clean in my opinion I left it as I did not want to ruin our few days but I would not recommend this hotel and I would never return there I would and did expect more

    Great week exploring New York

    Reviewed by DC32123() on Nov 06, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Very happy with the Westin Time Square, rooms well appointed, staff friendly, location ideal. Would happily return. Our stay at the Westin was straight forward from check in to check out 7 days later, hotel has a good buzz of activity across the day. Staff were all helpful, room clean and spacious for a city centre property. Ate once in the hotel, food and drink at Restaurant was good and of course at NY hotel rates.

    Small Rooms but good service

    Reviewed by Lisa B(Essex, England, United Kingdom) on Nov 06, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We found our room for two adults and two children on the snug side - and far smaller than rooms we’ve had with chains in the Uk. The Foundry is great! Food yo suit everybody and the breakfasts offer a good range of food. The cinema complex was fantastic and is a great addition. Our only complaint was the concierge who was miserable, slightly scruffy and who didn’t smoke for the whole of our visit - recommend he tries a new career!