Crowne Plaza Hotel Times Square Manhattan

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 11964 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    No refund - multiple attempts

    Reviewed by joshuacollard() on Sep 07, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I had to cancel my trip due to Covid-19 in April, promised a refund within 90 days and I’ve received nothing. I chased again and was told 1/9 to re-open and now I’ve been told 1/10 - As they are awaiting capital from there lenders. This is not good enough, considering everyone has been impacted by this and you have no right to retain my funds. Safe to say when I can visit one day, I won’t be staying here...

    Disappointed, no refund

    Reviewed by Nutmegsmom01() on Sep 02, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Like other posters, I have not recieved a refund for a May trip that I cancelled in April. When I contacted IHG customer service, I was told I had to wait until the Crowne Plaza received a loan to cover the refunds. However, I made this reservation through IHG and cancelled through IHG. When I mentioned this, I was told that refunds are handled individually by the hotel. All my calls to the hotel are forwarded to IHG customer service. This experience has caused me to reconsider my association with IHG, through whom our family owns a timeshares and has used extensively in travel.

    Amazing Stay and Great Location

    Reviewed by amber1619(Leeds, United Kingdom) on Sep 01, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I travelled here with a friend to celebrate our 21st birthdays. We opted for the Times Square view room, which cost more but it was worth it. The view was amazing. The hotel is lovely and clean, we could not fault it in anyway. Excellent location and had great staff, who were very helpful. We are already planning our return trip to New York for some time next winter and will definitely be returning to stay at this hotel.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-3

    Great views

    Reviewed by JordanPalmerr(Hemel Hempstead, United Kingdom) on Aug 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    A hotel with great views that is centrally located. Very nice quality rooms and the staff were great on check-in/out and when we ordered room service. Views from the room are breathtaking, I would recommend staying on a higher floor! You get what you pay for here, a truly great exceptional hotel experience

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    Great experience

    Reviewed by Frabel1969(Turin, Italy) on Aug 10, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We actually travelled to NYC in April 2018 but I need to write this review nontheless because this hotel still brings happy memories whenever someone mentions NYC in my family. We found everyone at the hotel extremely friendly and helpful, from the reception ladies to the bartender to the room service guy. The rooms may not be just revamped but the we were on the 42nd floor with such an unfogettable view, other minor details lost importance. The beds were very confortable albeit a little small, the bathroom is old style but large. We had an awesome stay here.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5