Grand Hyatt New York

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 11797 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Ease and convienent!

    Reviewed by pachithk(Boston, Massachusetts) on Aug 30, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I traveled here in September of 2019, for the firs time. Conveniently located connected to Grand Central Station, this hotel is definitely going to be my go-to stay whenever visiting the city. The ease and convenience to every hot spot in the city and transit is what did it for me. Rooms are clean, amenities are great. I would recommend for anyone visiting who doesn't' want to lug their luggage around the city to a spot.

    Exceeded expectations

    Reviewed by Samleena(Birmingham, United Kingdom) on Jul 18, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Absolutely loved this hotel, not to far from times square which was important for my first time in NYC. Room was very big and spacious more than enough for me and my friend. My stay was for 4 days and found staff to be welcoming and helpful. I would 100% return to the hotel and plan on doing so in the future!

    Great location!!

    Reviewed by emmyh_up(Curacao) on Jun 08, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Great location I have to say that the location was greattt we could walk around and almost everything were very close by, we had to wait so long for the check in (it was summer time )but friendly staff, very nice hotel, nice view from the restaurant, breakfast was good. But unfortunately when I was taking a warm shower the first night when I started feeling very strange water them I looked up and It was a leaking in the ceiling so it was a dirty water coming from the upstairs room ( terrible ). When we called to reception to explained what happened , the receptionist said let me check if we had more rooms available coz is hight season ... so we had to wait for a few hours for a new room... after that everything was okay!

    AWESOME HOTEL AND VENUE

    Reviewed by BATMANCATWOMAN(Long Island, New York) on Mar 31, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    If you are in New York City, the Grand Hyatt offers deluxe accommodations and is a amazing place to see, The Hotel is centrally located in the City and is convenient to all Shopping, Theaters and Entertainment.

    Individual ratings:

    Location

    Location-4

    Service

    Service-4

    Value

    Value-4

    Clean hotel, very central

    Reviewed by Rebecca M(Dublin, Ireland) on Mar 25, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Very clean hotel and very central. We visited in Jan so was very cold and you could feel the cold coming in through the windows. When we arrived the staff didn't really acknowledge us and instead seemed to have a conversation about Netflix which I thought was quite rude. The "city tax" is extortionate for this hotel compared to others. The maid service also left our door open once they had cleaned our room which we had to notify them off. It was mediocre. I had previously stayed in the Hilton on Times Square which I must say is far more superior in terms of their hospitality regarding staff.

    Individual ratings:

    Rooms

    Rooms-3

    Service

    Service-2

    Value

    Value-3