Moon Palace Jamaica

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 4410 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Amazing place

    Reviewed by toddd154(Roswell, Georgia) on Dec 01, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our 3rd trip the MPJ. Twice in the last 4 months. I can't say enough about how great the staff is here. Ronick was amazing in setting things up for us during our stays. Nikki and Odaine out at the pools and beach are so great! They both took such good care of us and look after our boys. The beach is really nice. And sunset views in the Summer are amazing! Food and drink is plentiful and readily available. Momo is our favorite of the restaurants but all are good. We look forward to our next vist.

    The people make this place what it is

    Reviewed by Worldtravelr101(Simpsonville, South Carolina) on Nov 29, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We are wrapping up 10 days at the Moon Palace Jamaica. Traveling during a pandemic can be stressful but Palace resorts and the staff here go out of their way to make you feel safe. We have encountered some of the kindest and hardworking people at this resort. A huge thank you to Franz in the Piano Bar. He is a mix master and although we have traveled the world, his drinks are some of the best we have had. He is creative and a genuine guy. Raj is the best waiter on the beach hands down. He is a huge asset to this resort and runs circles serving his people in a timely manner with a smile on his face. We thoroughly enjoyed getting to know him. He genuinely cares about doing his job well. We dined with Kamile at Gondola four times. I cannot say enough kind words about her. Our final night she arranged a special dinner with a beautifully decorated table. She was always so professional and kind. What a gem you have in her as well as the hostess. The entire staff at the Boulangerie is just awesome. They knew our order by the end and are always smiling. To the sushi chef at the sushi bar thank you. She made my daughter delicious sushi every day. Chade at the pool was excellent as well. Always bringing fresh drinks with a smile. She was so warm and welcoming. We adored her. Diego at the sports area took us out on 2 sailboat rides and was so much fun. The staff here really is some of the best. While we were here for 10 days they went out of their way to make us have a great time. They were so appreciative. They made our trip great!

    Awesome staff and food!

    Reviewed by eatwithtinachai(Kingston Parish, Jamaica) on Nov 29, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    One of the best hotels I have ever been to in Jamaica. I came here for my 5 year wedding anniversary for 2 nights. My husband and I are foodies and we usually try to book at a specialty restaurant at any hotel if space is available. We booked at the Asian restaurant for both nights. The items on the regular menu was amazing. The chefs are well trained and the habachi was entertaining and the food was ok, wasnt memorable but alright. The food at buffet for both breakfast and lunch were not bad. There were a variety but not a huge variety. Breakfast like the same like any hotel which had local and international items. Lunch menu changed day to day and it was good. The hotel is very family friendly, there was an area designated for young kids such as a play room and a mini water park. There were a lot of things to do and we were never board. The hotel was very clean and modern. The staff were very polite and accommodating. I would definitely go back again.

    Individual ratings:

    Service

    Service-4

    Value

    Value-5

    It was fantastic!

    Reviewed by DDeeinthecity(Lynwood, Illinois) on Nov 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Back in August, four couples decided that a pandemic wouldn’t stop our vacation plans so we headed to Moon Palace in Jamaica. The property was great and the staff was amazing! Shout out to Sabrina, Reneika, Whitney, Shanie, and Jerome at the lobby bar. These guys were friendly and helpful. They made sure our golden margaritas were always perfect. Santana at the pool bar, and other staff members also contributed to making our trip fantastic. I can’t wait to go back!

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Amazing Staff

    Reviewed by 372shanj() on Nov 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I had the most amazing time at Moon Palace. We decided to travel during the pandemic because we all needed a break, boy am I happy we did. I met the most incredible employee...Curtis, he works at the the Pier 8 Restaurant, ask for him, you’ll never regret it. We stayed for 4 nights and by the 2nd night Curtis knew all of our names and drink preferences. Wow. I’m not easily impressed but he blew me away. I’ve been to many resorts across the island and Caribbean (including Secrets, which is my fave) but I will say what Moon Palace has over all the others is their staff. I must also mention Winston in vacation planners, he has such a kind heart and took the time to assist us with choosing the best excursions. Rohan who is a waiter on the beach has a charismatic personality and Mr. Sandy, a bartender made the absolute best drinks and served with a bright smile. All staff provided me with exceptional service! I love Moon Palace, they have truly gained a guest for life in my family and myself.