Delta Hotels by Marriott Anaheim Garden Grove

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 3424 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    this is the place to stay...staff will make you feel like your at home...

    Reviewed by creekpj() on Jul 03, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Excellent service ...employees like Kevin at the front desk, he is destined to succeed in all that he does... The rooms are clean and they are spacious and just comfortable to be in. They have filtered water next to the ice machines so u can refill whenever you want... I want to express my gratitude to Lee, I appreciate you treating me civilized, thank you.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Extremely unprofessional staff

    Reviewed by m3957() on Jul 02, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    This hotel does not honor Marriott's coivd19 refund policies. They are happy to cancel your stay and say they will refund your money, and then 90 days later say that they aren't actually going to give you the refund. They do offer free parking instead at that specific hotel, which is totally worth the $1000 they stole.

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Location

    Location-1

    Service

    Service-1

    Quiet for Business travel

    Reviewed by jrworktotravel(Phoenix, Arizona) on Jun 12, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Great hotel for close to work and quiet for off hours. Clean rooms Great helpful staff Gina in the night staff is great! Morning staff (don’t recall their names - the guys) are helpful for local suggestions.

    Extremely Disappointed

    Reviewed by Terry D() on Apr 06, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    We traveled to this hotel in anticipation of a Disney Vacation, however given the current global circumstances our trip was cut short to a single night as the parks announced they were closing shortly after we arrived(no fault of the hotel) and our government was recommending the immediate return of all citizens. When we notified the hotel upon check-in that we would only be staying one night (of our pre-paid 4 night stay) given the situation, the front desk personnel laughed in our faces telling us we were overreacting and continued to make snide comments as they checked us in. We reached out to Marriot to request a credit for the nights not used as we intend on returning to use our purchased park passes at a later date. Marriot responded that it was an independently owned hotel and the hotel was refusing any sort of credit for the nights not used. We reached out to the hotel directly via a survey they sent and werr advised to email the general manager, which we did; however we received no response. We understand these are unprecedented circumstances, however the lack of compassion, professionalism or willingness to work with customers who aren't asking for monetary compensation, but just the opportunity to use their unused prepaid nights at a later date, shows a lack of integrity and is exceptionally poor customer service. Although the property is lovely and in a fantastic location, their lack of business ethics would dissuade us from booking the property again.

    Beautifully updated hotel with great staff

    Reviewed by le_eye108() on Mar 06, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Place is always very clean and neat with recent renovations completed-- however the water dispensing machines by the ice machines need to be cleaned and emptied now and then so they don't smell of mildew. Internet speed is acceptable but could be improved... tend to be slow sometimes. Overall, staff are professional and nice. They always grant us the room and floor that we desire and the rooms are always ready BEFORE our indicated arrival time--- that is HUGE ... make us feel like they have worked hard to prepare for our arrival. Wonderful employees to acknowledge: Wally and Augie at front desk always greet us by name plus a great big smile. Jackie, Letticia and Samuel at the restaurant --- always get very warm, attentive, professional services from them --make us feel really welcomed. Amenities: There's a 24 hr lounge for refreshments for Platinum and Titanium Elite members --so that's AWESOME. They do serve evening horderves 5 days a week (not on Friday and Saturday) -- more variety than chips and salsa or just cheese would be much better. Simple continental breakfast for a quick bite in the morning with coffee is good too at the lounge. Fully equipped modern gym is also very much appreciated. Would definitely recommend and would return to stay. Great place for the value of your money. Try them out.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5