Walt Disney World Dolphin Resort

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 1150 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Ants everywhere in our room

    Reviewed by Resort628058() on Sep 18, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I am a Marriott life titanium member and have never been more disappointed in the Marriott brand. My wife and thought we would spend our anniversary at Disney World and booked a room at the Dolphin because of the proximity to the new Star Wars ride at Hollywood Studios. We were assigned a room in the west tower on the 7th floor. As we were unpacking our bags I noticed a couple of ants in the bathroom (didn’t think much of it since this is Florida). We went down for a quick swim before dinner. Upon returning to the room in about a hour our room was covered with ants. I ran down and informed the person at the front desk and showed him the video. He apologized and found us a new room, then asked us to meet the head of housekeeping up in our room. She walked through the room and was shocked with the number of ants (which I know now is bs after reading reviews which states this is a common theme at this hotel). After unpacking in our new room I noticed the ants had hitched a ride from our old room in one of our backpacks. I complained to the front desk that we were paying $300 a night (includes entertainment fee) and expected the hotel to be bug free. I was given a free drink coupon.

    Individual ratings:

    Rooms

    Rooms-1

    Service

    Service-1

    Close to the action

    Reviewed by TravlinforWork365() on Sep 18, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Overall a nice hotel. Transportation to and from parks and Disney springs. Great restaurant options and places to pickup a light meal. Staff a little mixed up upon my arrival as my reservation said Swan but was placed in dolphin. I think they might've been overbooked but all in all it worked out. I would stay again for another conference.

    Comfortable & Quiet

    Reviewed by hollies69(Gainesville, Florida) on Sep 17, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Decided to stay one more night at Disney World. I called the Dolphin on Thursday for a Friday night reservation. Just got a standard room. They have double beds and not queen like the swan, but swan was more expensive. Check in was okay. In room 9042 which was overlooking the loading dock. Not my choices, but less expensive. We actually could see the fire works at the Magic Kingdom from our room though. The beds were very comfortable, room was very quiet, bathroom stylish, the room in general was very nice. Not far from the elevator. Hotel had long sidewalks around all the corners of the building. They should consider building small bridges over the smaller water ways. Couldn't find someplace affordable to eat either. Picabo was kind of hidden down a long hallway. When driving out of the parking lot, since we had returned our key at express checkout, we could not exit the parking lot gate. It would not go up unless you scanned your room key. So how are you expected to exit parking lot if you gave back your room key? Fortunately an employee pulled up and asked if I was having a problem and scanned her employee badge for us and few others to get out. She told us numerous people had complained about this. Overall the Dolphin was very nice, more than I expected actually. Price was affordable considering the location, rooms quiet, comfortable, had everything we needed. There was no recycle container in rooms, which I expected for a Disney located hotel. Could also not find in lobby area, but outside of elevators. So took my recycle home with me.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-4

    Disappointed

    Reviewed by Sandy H() on Sep 17, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    We stayed at Dolphin this past weekend. The hotel itself is gorgeous and I was very excited to finally get my husband to join on an overnight Disney trip (he's not usually the Disney type). I chose this hotel because of the location and it being within walking distance to Boardwalk. I was given a beautiful room on the first floor. We checked in after spending the day at Epcot and we wanted to take our grandson to the pool. I went to the bathroom to change and found two small roaches in the bathroom, which I killed and went about our day. We later showered and went to Boardwalk. When we returned and got ready for bed, my grandson saw a roach crawling on the ceiling, which totally freaked him out because he thought it was going to fall on our bed. I called the front desk because now it was 3 roaches in one room in one day. They sent housekeeping with a spray bottle. Mind you, the roach was on the ceiling so the chemicals would spray onto our beds. I told her that was not a good idea so she went and got a broom and the roach wound up falling on our bed- ALIVE. She told me they were at capacity and couldn't switch us to another room. I told her I would not stay in that room. She left and later on a bellhop showed up at our room to transfer us to a new room. We never received a call from the front desk- he just showed up. He dropped us off at our new room at 10:30 p.m. with no room keys. We were going to take our grandson to the pool in the morning before checking out but we never got a key, even after calling for one- so no morning pool. Oh, before the bellhop finished helping us pack up another roach was already crawling on the wall. At checkout nothing was said about our inconvenience. No one ever addressed it. A simple apology would have been nice. I know it's Florida and there are bugs everywhere but four roaches in one room, in one day at a hotel of this "category" is not acceptable. Actually, it wouldn't be acceptable at any hotel.

    Individual ratings:

    Rooms

    Rooms-1

    Service

    Service-1

    good hotel needs refresh

    Reviewed by Diane A() on Sep 16, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    i've stayed at the dolphin off and on since it opened. location is terrific, and it's a really nice property..the pool area is marvelous and large without being huge. the public areas, especially the leads to the lobby from the elevator areas are really dated; the floor is heavy mexican-style tile..fine for the 89's/90's, but needs refreshing to modernize. good restaurants and the food shop is a great amenity. my room had a king bed, closet very good, usual amenities and lots of hangers! bathroom surprisingly small...excellent around sink mirror (great for makeup) but the toilet/shower area are not designed for taller people or those with some girth... very clauterphobic when door closed or you could sit and stare at yourself in a full length mirror on the door

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Service

    Service-5