Holiday Inn Orlando SW - Celebration Area

3.0 star rating

Standard accommodation with basic facilities and limited services.

    What to expect (based on 1896 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Great price and location. Friendly staff.

    Reviewed by AtomTheAWord() on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We got our reservation on Priceline for $35 plus taxes and fees. We only needed the hotel for a night. We are from Tampa Bay and did Disney that day and decided to save the 1.5 hour drive for the next day. The hotel is a bit dated but it was clean. Like the carpets in the halls were worn and a bit musty but the room was fine. I didn’t have a chance to use any of the amenities but the pool looked nice. There was an option for a full hot breakfast delivered to the room for about $12 but we opted to go without since we were on a schedule the next morning. There was only one working elevator in the tower we stayed in and it was kind of rickety. We loved the view though. We stayed on the 7th floor and it looked out at trees and few other tall resorts nearby. There was a mix up with my reservation but that was on Priceline and not the hotel and the staff was very accommodating and gave me the room I originally booked. The experience at the hotel about average. But I ranked it as very good because it was better than I expected for the price I paid.

    Gross hotel Avoid

    Reviewed by PennStatePilot(Pennsylvania) on Oct 15, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    This hotel was a dump. From start to finish it was disappointing. Angelica at the front desk was great. Really was nice and meant well. The walk to the hotel was interesting. We were on the 8th floor. 2 out of the 3 elevators were broken so we had to wait, I’m not kidding 20 minutes just to take all of our belongings in. The elevator was filthy and sounded like it would break at any time. Almost like a real life version of tower of terror. Then we walk toward the room and the entire hallway reeks of wet carpet and mildew. I got into the room, the bathroom had an opened bar of soap in the shower already (really nasty), was missing a few complementary soaps and overall just missed the mark. The furniture was marked and rundown, the phone didn’t work, I was shorted two pillows on one of the queen beds and overall just didn’t enjoy the stay at all. Wouldn’t ever return. Not worth it by any means.

    Perfect stay

    Reviewed by Brenda Liz R() on Oct 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Room was spectacular everything was clean. Recently renovated and close to everything, specially the parks. The receptionist Dana was the best, very professional and sweet. Definitely will stay again next visit.

    Excellent customer service

    Reviewed by Donmac29() on Oct 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I received excellent customer service at the holiday inn,in particular from front desk manger Naya Acosta,there was a little discrepancy at first when i checked in about my room,but she quickly solved and accommodated my needs and concerns.Her willingness and professionalism help make my stay here at holiday inn very comfortable and enjoyable.

    Attentive

    Reviewed by dimab005() on Oct 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I was promptly helped at check in, where the clerk wanted to make sure a change was correct before giving me the wrong info. I went to my room and had a problem with the door so I went back downstairs to tell the clerk. She called Maintenance who then escorted me to my room to see if he could suss out the problem. It was just a hard door handle. Michael made sure I was ok with it before bidding me good night and telling me he would be there all night if I needed help. It was also my first time being able to park in the Elite Member spots which was great after a 16 hour day working!